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@mzinga Communicate, Collaborate, and Become More Productive Using Social Learning Platforms 1 GET THE MOST OUT OF TODAY’S SESSION Tweeting? We will be using the #mzinga and @mzinga (800) 263-6317 or (805) 690-5753 Welcome to Training Industry Webinars For More Info / To Register / To Access Archive: Search “Webinars” or “On Demand” at TrainingIndustry.com (800) 263-6317 or (805) 690-5753 Deanna Kim, Convey Health Solutions Director of Learning & Development CONFIDENTIAL – Not For Distribution © 2013 Convey Health Solutions 4 The Importance of Pulse Deanna Kim, Convey Health Solutions Director of Learning & Development © 2013 Convey Health Solutions Where We Started 2002 In 2002, Convey Health Solutions (formerly NationsHealth) was founded to improve the healthcare experience of Americans, such as Medicare beneficiaries and uninsured or underinsured persons. © 2013 Convey Health Solutions 6 Who We Are 2013 Today, Convey Health Solutions is one of the largest healthcare focused Business Process Outsourcing (BPO) organizations in the country. Our senior management team has over 100 years of experience in Medicare-centric organizations. We specialize in high volume clients who need compliant healthcare-related solutions. © 2013 Convey Health Solutions 7 Our Locations Convey Health Solutions Corporate Headquarters and Solution Center Sunrise, FL Convey Health Solution Center Fort Pierce, FL Convey Health Distribution / Fulfillment Center Weston, FL © 2013 Convey Health Solutions Convey Health Solution Center Yuma, AZ Convey Health Solution Center Manila Philippines 8 The Challenge With all of this growth, how do we keep… collaborating? compliant? learning? engaged? developing? © 2013 Convey Health Solutions 9 Viewer Poll #1 Does your company currently utilize a Learning Management System (LMS)? a) Yes b) No c) What’s an LMS? © 2013 Convey Health Solutions 10 The Solution Learning Management System (LMS) Social Learning • Blogs • C-Suite • Human Resources • Compliance • Learning & Development • Facilities • E-learning modules • Assessments • Training Attestations • Discussion Boards • Wikis • Medicare 101 • Medicare Acronyms • Corporate Information • Training Tracking • Training Reports • Training Surveys • Polls • Client Specific Communities © 2013 Convey Health Solutions 11 Introducing Pulse Client Specific Communities s Computer Based Training Modules with Testing and Attestation Capture Collaboration Through Discussion Boards & Wikis Communication Through Social Networking © 2013 Convey Health Solutions 12 © 2013 Convey Health Solutions 13 My Convey Health U To Do List Each user has their own individual learning track All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse. © 2013 Convey Health Solutions 14 Sample E-learning Module © 2013 Convey Health Solutions 15 Sample E-learning Module © 2013 Convey Health Solutions 16 All Learning Modules are Reviewable List of Completed Courses © 2013 Convey Health Solutions 17 Viewer Poll #2 Which social learning tool do you use the most? a) Blog b) Discussion Board c) Wiki d) What on earth is a social learning tool? © 2013 Convey Health Solutions 18 Social Learning © 2013 Convey Health Solutions 19 Members Receive Their Own Profile Members can earn badges © 2013 Convey Health Solutions 20 Celebrating our Success through Discussion Boards © 2013 Convey Health Solutions 21 Increasing Executive Engagement via Blogs Reach your entire organization via one post © 2013 Convey Health Solutions 22 Viewer Poll #3 When it comes to communicating a message to your entire organization, what form of communication does your Executive Team use? a) Paper Memo b) Blog c) Email d) Discussion Board © 2013 Convey Health Solutions 23 Increasing Collaboration through Wikis ©©2013 2013Convey ConveyHealth HealthSolutions Solutions 24 Clickable Banners to Drive Engagement to Blog Posts © 2013 Convey Health Solutions 25 Weekly Polls Capture Real Time Feedback © 2013 Convey Health Solutions 26 Empowering our Employees with a Voice Anonymous suggestions sent to the VP of HR © 2013 Convey Health Solutions 27 The Result We’re in sync with the Pulse of our entire organization. pulse - the rate at which the heart beats; usually measured to obtain a quick evaluation of a person's health © 2013 Convey Health Solutions 28 Return On Investment • Improving communication and employee morale through Executive Engagement • Increasing employee productivity by offering a blended e-learning option • Reducing the amount of paper used for desk-drop announcements • Reducing Help Desk tickets through social learning and empowering users to find the answers on discussion boards • Maintaining Compliance through assessments and robust reporting • Continual Feedback = Continual Improvement © 2013 Convey Health Solutions 29 Questions [email protected] [email protected] Deanna Kim Connect with me on: [email protected] follow us on Twitter @Mzinga Call us 888.mzinga.8 http://www.linkedin.com/pub/deanna-kim/23/108/95a/ © 2013 Convey Health Solutions 30 Join us 7/10 7 Steps to Improving Leadership Competencies via Emotional Intelligence 7/11 Social Learning: Beyond the Hype 7/17 Building Trust in Business 2013: Trends, Tools & Results For More Info / To Register / To Access Archive: Search “Webinars” or “On Demand” at TrainingIndustry.com Thanks again On behalf of TrainingIndustry.com, thanks to: Today’s Speaker: Deanna Kim Today’s Sponsor: Mzinga All of you for attending Questions or Comments? Please contact Amanda Longo: [email protected]