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Multiple-choice assessment – Learner version Which form of communication uses signs and symbols to convey meaning? A Makaton B Sign language C Braille D Eye contact Which of the following is a result of poor communication? A Understanding individual’s needs B Confusion C Effective team working D Clarity and trust A health and social care worker is talking to an individual about their needs. What is the best way to check that they have understood? A Body language B Summarising C Touch D Stereotyping This document is part of the toolkit for Building capacity to support human factors in patient safety http://www.weahsn.net/what-we-do/enhancing-patient-safety/patient-safety-priorities/human-factors/ Published: January 2016