Download Communicate, Collaborate, and Become More

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Communicate, Collaborate, and
Become More Productive Using
Social Learning Platforms
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(800) 263-6317 or (805) 690-5753
Welcome to Training Industry Webinars
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(800) 263-6317 or (805) 690-5753
Deanna Kim,
Convey Health Solutions
Director of Learning & Development
CONFIDENTIAL – Not For Distribution © 2013 Convey Health Solutions
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The Importance of Pulse
Deanna Kim, Convey Health Solutions
Director of Learning & Development
© 2013 Convey Health Solutions
Where We Started
2002
In 2002, Convey Health Solutions
(formerly NationsHealth) was founded
to improve the healthcare experience
of Americans, such as Medicare
beneficiaries and uninsured or
underinsured persons.
© 2013 Convey Health Solutions
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Who We Are
2013
Today, Convey Health Solutions is one of the largest
healthcare focused Business Process Outsourcing (BPO)
organizations in the country.
Our senior management team has over 100 years of
experience in Medicare-centric organizations.
We specialize in high volume clients who need compliant
healthcare-related solutions.
© 2013 Convey Health Solutions
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Our Locations
Convey Health Solutions Corporate Headquarters and Solution Center
Sunrise, FL
Convey Health
Solution Center
Fort Pierce, FL
Convey Health
Distribution / Fulfillment Center
Weston, FL
© 2013 Convey Health Solutions
Convey Health
Solution Center
Yuma, AZ
Convey Health
Solution Center
Manila Philippines
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The Challenge
With all of this growth, how do we keep…
collaborating?
compliant?
learning?
engaged?
developing?
© 2013 Convey Health Solutions
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Viewer Poll #1
Does your company currently utilize a Learning
Management System (LMS)?
a) Yes
b) No
c) What’s an LMS?
© 2013 Convey Health Solutions
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The Solution
Learning
Management
System (LMS)
Social Learning
• Blogs
• C-Suite
• Human Resources
• Compliance
• Learning & Development
• Facilities
• E-learning modules
• Assessments
• Training Attestations
• Discussion Boards
• Wikis
• Medicare 101
• Medicare Acronyms
• Corporate Information
• Training Tracking
• Training Reports
• Training Surveys
• Polls
• Client Specific Communities
© 2013 Convey Health Solutions
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Introducing Pulse
Client Specific
Communities
s
Computer Based Training
Modules with Testing and
Attestation Capture
Collaboration Through
Discussion Boards & Wikis
Communication Through
Social Networking
© 2013 Convey Health Solutions
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© 2013 Convey Health Solutions
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My Convey Health U To Do List
Each user has their own
individual learning track
All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse.
© 2013 Convey Health Solutions
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Sample E-learning Module
© 2013 Convey Health Solutions
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Sample E-learning Module
© 2013 Convey Health Solutions
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All Learning Modules are Reviewable
List of Completed Courses
© 2013 Convey Health Solutions
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Viewer Poll #2
Which social learning tool do you use the most?
a) Blog
b) Discussion Board
c) Wiki
d) What on earth is a social learning tool?
© 2013 Convey Health Solutions
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Social Learning
© 2013 Convey Health Solutions
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Members Receive Their Own Profile
Members can earn badges
© 2013 Convey Health Solutions
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Celebrating our Success through Discussion Boards
© 2013 Convey Health Solutions
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Increasing Executive Engagement via Blogs
Reach your entire
organization via one post
© 2013 Convey Health Solutions
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Viewer Poll #3
When it comes to communicating a message to your entire organization,
what form of communication does your Executive Team use?
a) Paper Memo
b) Blog
c) Email
d) Discussion Board
© 2013 Convey Health Solutions
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Increasing Collaboration through Wikis
©©2013
2013Convey
ConveyHealth
HealthSolutions
Solutions
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Clickable Banners to Drive Engagement to Blog Posts
© 2013 Convey Health Solutions
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Weekly Polls Capture Real Time Feedback
© 2013 Convey Health Solutions
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Empowering our Employees with a Voice
Anonymous suggestions sent
to the VP of HR
© 2013 Convey Health Solutions
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The Result
We’re in sync with the Pulse of our entire organization.
pulse - the rate at which the heart beats;
usually measured to obtain a quick
evaluation of a person's health
© 2013 Convey Health Solutions
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Return On Investment
• Improving communication and employee morale
through Executive Engagement
• Increasing employee productivity by offering a
blended e-learning option
• Reducing the amount of paper used for desk-drop
announcements
• Reducing Help Desk tickets through social learning
and empowering users to find the answers on
discussion boards
• Maintaining Compliance through assessments and
robust reporting
• Continual Feedback = Continual Improvement
© 2013 Convey Health Solutions
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Questions
[email protected]
[email protected]
Deanna Kim
Connect with me on:
[email protected]
follow us on Twitter @Mzinga
Call us 888.mzinga.8
http://www.linkedin.com/pub/deanna-kim/23/108/95a/
© 2013 Convey Health Solutions
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Thanks again

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Today’s Speaker: Deanna Kim
Today’s Sponsor: Mzinga
All of you for attending
Questions or Comments? Please contact Amanda Longo:
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