Download Test_3_Review - North Iowa Community School

1. Red flag words contribute to reducing
instances of miscommunication.
True False
1. Red flag words contribute to reducing
instances of miscommunication.
True False
2. A major cause that underlies poor listening
habits is that most people from childhood are
taught that listening requires energy, attention,
and organization.
True False
2. A major cause that underlies poor listening
habits is that most people from childhood are
taught that listening requires energy, attention,
and organization.
True False
3. Situational readiness refers to the emotional
readiness of a listener to hear a message.
True False
3. Situational readiness refers to the emotional
readiness of a listener to hear a message.
True False
4. Bad situational timing can ruin an otherwise
good business undertaking.
True False
4. Bad situational timing can ruin an otherwise
good business undertaking.
True False
5. When listeners engage in filtering, they
receive messages correctly because they filter
out the noise involved in the communication
process.
True False
5. When listeners engage in filtering, they
receive messages correctly because they filter
out the noise involved in the communication
process.
True False
6. When you communicate unconsciously, your
internal climate is likely to give you away.
True False
6. When you communicate unconsciously, your
internal climate is likely to give you away.
True False
7. Horizontal messages are the messages that
need to go through a chain of command in an
organization.
True False
7. Horizontal messages are the messages that
need to go through a chain of command in an
organization.
True False
8. Which of the following statements is true
about communication?
A. If a speaker's nonverbal signals disagree with
the words being said, it is best to believe the
words.
B. Communication includes listening as well as
speaking.
C. In a formal communication, nonverbal
expressions should ideally be avoided.
D. The main cause of selective listening during
communication is lack of information.
8. Which of the following statements is true
about communication?
A. If a speaker's nonverbal signals disagree with
the words being said, it is best to believe the
words.
B. Communication includes listening as well as
speaking.
C. In a formal communication, nonverbal
expressions should ideally be avoided.
D. The main cause of selective listening during
communication is lack of information.
9. How do red flag words affect listening?
A. They begin a flood of emotions that prevent
some people from hearing anything else for quite a
while.
B. They overwhelm a listener with information and
force him or her to decide which information will be
remembered.
C. They make people forget half of what they have
heard after an hour, about a third after a day, and
about one-fourth after a week.
D. They put a listener in a position where he or she
has to decide which information will be processed
and remembered.
9. How do red flag words affect listening?
A. They begin a flood of emotions that prevent
some people from hearing anything else for quite a
while.
B. They overwhelm a listener with information and
force him or her to decide which information will be
remembered.
C. They make people forget half of what they have
heard after an hour, about a third after a day, and
about one-fourth after a week.
D. They put a listener in a position where he or she
has to decide which information will be processed
and remembered.
10. Which of the following statements is true of
nonverbal communication?
A. Nonverbal gestures can cause
miscommunication if they are not recognized
by a speaker or listener.
B. Nonverbal communication includes the use of
e-mails and letters.
C. Nonverbal expressions should ideally be
avoided in a formal communication.
D. Nonverbal expressions and gestures are
universally understood.
10. Which of the following statements is true of
nonverbal communication?
A. Nonverbal gestures can cause
miscommunication if they are not recognized
by a speaker or listener.
B. Nonverbal communication includes the use of
e-mails and letters.
C. Nonverbal expressions should ideally be
avoided in a formal communication.
D. Nonverbal expressions and gestures are
universally understood.
11. In an informal group, members do not
necessarily have the final say about whether or
not they can become members.
True False
11. In an informal group, members do not
necessarily have the final say about whether or
not they can become members.
True False
12. When a group forms, it has a number of
issues to resolve before it can really start to
work.
True False
12. When a group forms, it has a number of
issues to resolve before it can really start to
work.
True False
13. More conflicts take place in the
coordinating stage of the group development
process than in any other stage.
True False
13. More conflicts take place in the
coordinating stage of the group development
process than in any other stage.
True False
14. As a member of a newly formed group, you
should consider conflicts to be a normal part of
the group development process.
True False
14. As a member of a newly formed group, you
should consider conflicts to be a normal part of
the group development process.
True False
15. Groupthink is an advantage that arises from
conformity in a formal group.
True False
15. Groupthink is an advantage that arises from
conformity in a formal group.
True False
15. Groupthink is an advantage that arises from
conformity in a formal group.
True False
16. Whenever a group's composition is
changed, it will again go through the group
development process.
True False
16. Whenever a group's composition is
changed, it will again go through the group
development process.
True False
17. For success with the laissez-faire leadership
style, followers must be self-directed and
motivated to act without intervention.
True False
17. For success with the laissez-faire leadership
style, followers must be self-directed and
motivated to act without intervention.
True False
18. Which of the following best describes
hidden agendas?
A. Individual members' secret agendas that are
indirectly in line with a group objective
B. Discreet agendas, whose fulfillment lead to
accomplishment of the group objective
C. Norms that a group member discreetly
conforms to but opposes it publicly
D. Individual members' secret wishes, hopes,
desires, and assumptions that are hidden from
their group
18. Which of the following best describes
hidden agendas?
A. Individual members' secret agendas that are
indirectly in line with a group objective
B. Discreet agendas, whose fulfillment lead to
accomplishment of the group objective
C. Norms that a group member discreetly
conforms to but opposes it publicly
D. Individual members' secret wishes, hopes,
desires, and assumptions that are hidden from
their group
19. Which type of leader does not expect his or
her position in the organization to be
questioned?
A. Autocratic leader
B. Consultative leader
C. Participative leader
D. Free-Rein leader
19. Which type of leader does not expect his or
her position in the organization to be
questioned?
A. Autocratic leader
B. Consultative leader
C. Participative leader
D. Free-Rein leader
20. _____ is the network of shared values in an
organization.
A. Hidden agenda
B. Group dynamics
C. Corporate culture
D. Valence
20. _____ is the network of shared values in an
organization.
A. Hidden agenda
B. Group dynamics
C. Corporate culture
D. Valence
21. The emotional mind is primarily aware of
reality and is always logical.
True False
21. The emotional mind is primarily aware of
reality and is always logical.
True False
22. Emotional intelligence is a competence
people are born with and it remains unchanged
during their lifetime.
True False
22. Emotional intelligence is a competence
people are born with and it remains unchanged
during their lifetime.
True False
23. Defensiveness usually comes from high
self-esteem.
True False
23. Defensiveness usually comes from high
self-esteem.
True False
24. One of the common characteristics of all
games is that they provide a payoff of some
kind to at least one of the players.
True False
24. One of the common characteristics of all
games is that they provide a payoff of some
kind to at least one of the players.
True False
25. Which of the following statements is true of
intelligence?
A. Intelligence is a one-dimensional concept.
B. Intelligence is presently based solely on a
person's reasoning ability.
C. Intelligence is most accurately measured by
standardized tests.
D. Intelligence comes in many forms and are
reflected in various skills and talents.
25. Which of the following statements is true of
intelligence?
A. Intelligence is a one-dimensional concept.
B. Intelligence is presently based solely on a
person's reasoning ability.
C. Intelligence is most accurately measured by
standardized tests.
D. Intelligence comes in many forms and are
reflected in various skills and talents.

26. In which of the following professions is a
kinesthetically intelligent person most likely
to excel?
A. Songwriting
B. Composing music
C. Ballet
D. Sculpting

26. In which of the following professions is a
kinesthetically intelligent person most likely
to excel?
A. Songwriting
B. Composing music
C. Ballet
D. Sculpting
27. According to the founders of emotional
intelligence (EI), which intelligence allows you to
understand the politics of your own workplace?
A. Self-awareness
B. Kinesthetic intelligence
C. Personal competence
D. Social awareness
27. According to the founders of emotional
intelligence (EI), which intelligence allows you to
understand the politics of your own workplace?
A. Self-awareness
B. Kinesthetic intelligence
C. Personal competence
D. Social awareness
28. In the context of transactional analysis,
which of the following is a characteristic of
"games"?
A. First-degree games are most damaging.
B. Games do not provide any payoffs to any of
the parties involved.
C. Games involve at least one insincere
statement.
D. Games are based on emotionless attitudes.
28. In the context of transactional analysis,
which of the following is a characteristic of
"games"?
A. First-degree games are most damaging.
B. Games do not provide any payoffs to any of
the parties involved.
C. Games involve at least one insincere
statement.
D. Games are based on emotionless attitudes.