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The international mail specialists Deutsche Post: helping you optimise your international mail and merchandise shipments 2 The international mail specialists The international mail specialists 3 Europe’s leading postal service is here to support you Dispatch solutions for European business customers Our extensive range of services helps businesses across Europe make the most of their mail, marketing and merchandise shipments, both within Germany and on an international level. Our expertise includes three product lines: Your international ambition, our international expertise. Deutsche Post provides easy and affordable international postal services to European business customers for their letters and light-weight goods. Deutsche Post stands for reliability, quality and world-leading logistics. We help improve people’s lives by connecting senders with recipients, both in Germany and all over the world. Our dedication to supporting European companies along with our integrated product and service portfolio allow you to achieve reliable, effective exchange of messages and information and delivery of low-weight items. All with a priority on delivering exceptional customer focus and service quality. Europe’s largest postal company, Deutsche Post delivers over 64 million letters every working day in Germany. With many years of experience in this market, we are a natural partner for companies active in Germany, as our international expertise and global network provide the tools you need to achieve your ambitions for international growth. So, whether you want international letter or packet deliveries or to benefit from expertise in Dialogue Marketing, Deutsche Post is the partner for you. Deutsche Post Business Mail is a vital tool in maintaining business relationships. We get your business letters, invoices, magazines and periodicals into your customers’ hands quickly, reliably and efficiently. Deutsche Post Dialogue Marketing Generating excellent responses and brand engagement with each delivery, Dialogue Marketing is a key part of the marketing mix when it comes to both finding new customers and building on long-term customer relationships. Our core Dialogue Marketing services help businesses connect more closely than ever, with more customers than ever. Deutsche Post Packet A cost-effective range of Deutsche Post products and services for delivery of light-weight packages including promotional items, product samples or books. 4 The international mail specialists The international mail specialists 5 Enter Europe’s largest market with German Business mail services Build global reach with our Business products As Germany’s foremost postal operator, we have both the expertise and extensive network to reliably distribute your mail and promotions to customers throughout the country. Benefit from our international mail expertise and international network to deliver your letters, invoices, magazines or periodicals. Our service is convenient, easy to use and can be fully tailored to your needs. Benefits of our services include: Letters Send your letters to Germany with Deutsche Post and benefit from our wide variety of services, including: nn Formatting check to ensure letters are printed and presented correctly nn Tailored value-added services including registered mail Magazines and Periodicals Whether you are sending a daily newspaper, a glossy magazine or sales bulletin – we offer the optimum dispatch solution to suit your print run and requirements for German distribution, including: nn The right dispatch solution for your magazines or periodicals nn Additional services like subscription support or sorting services Print and Mail With services specially designed for international organisations sending high volumes of business mail to Germany, Deutsche Post can print, produce and deliver these mail items for you, with benefits including: nn Reduced costs for print and postage nn Higher process transparency Easy dispatch ‘Local look’ We know you want to focus on your business, not your business mail. Let us take care of it with our simple and straightforward international mail services, focused on ease of preparation and dispatch. There are two types of easy dispatch Business products: The right look and feel makes a lasting impression. We can help create and send international business mail with a ‘local look’ to a wide variety of countries. This strengthens your international presence and increases your customers’ trust in your business. Choose from a range of three different ‘local look’ services: Standard The perfect time and effort-saving solution for those looking for a cost-efficient way to deliver international business mail. Priority For more urgent deliveries, our priority service offers the quicker way to deliver international business mail, getting letters and invoices, publications and press products to your customers when time is of the essence. Direct Take advantage of Deutsche Post’s mail expertise to send your standard business mail reliably and cost-efficiently. Publication Direct Need to send publications to international customers? Deutsche Post ensures your published material reaches your international customers on time, every time. Print and Mail Specially designed for international organisations and enterprises sending high volumes of regular business communications to selected destinations, offering reduced costs for print and postage as well as full traceability and visibility on order level for data management and print production. 6 The international mail specialists The international mail specialists 7 Dialogue Marketing is an essential tool in opening new customer relationships and consolidating existing ones. Deutsche Post is ideally positioned to help businesses expand into Germany through this highly effective marketing medium. Benefit from our unique insight into Europe’s largest market – we know who’s behind each address. Our experience combined with our service portfolio makes us the ideal partner for any company seeking a smooth and reliable bridge into Germany. Address new and existing customers with DIALOGPOST Simple, basic, efficient. DIALOGPOST is a powerful Dialogue Marketing medium based on a targeted, personalised approach. Maximise response by sending tailored offers directly to your prospects and customers. Select specific addresses from the Deutsche Post address database, your own database or a combination of both. Extend your reach with POSTAKTUELL and EINKAUFAKTUELL Ideal for targeting households in a specific area, city or region in Germany, POSTAKTUELL ensures campaigns can be delivered even without fixed addresses. Select the delivery period from Tuesday to Friday – whatever suits you better. POSTAKTUELL products let you tailor the area targeted to achieve further-reaching and more effective communication – right across Germany. 1 3 0 9 Build your customer base with POSTWURFSPEZIAL Designed to find new customers by targeting households based on specific selection criteria. Your campaign will be addressed to the households that best represent your target group, meaning you can reach out to your potential consumers even without your own address database. EINKAUFAKTUELL allows you to place your advertisement or insert into a free TV-magazine. It is packaged as a sealed bundle and delivered to every household in 27 conurbations in the most densely populated parts of Germany, every Saturday. Build your German customer base with Dialogue Marketing Add value with our supporting services Deutsche Post can help engage more with your customers in Germany through designing and distributing your campaigns with our wide range of Dialogue Marketing services, including address management, creation, production and response management. These supporting services include: Data-driven Dialogue Marketing To effectively reach your target group you need well-maintained address data. Benefit from our extensive address database for address cleansing, enriching, analysis or leasing. Response Management We believe in quality over quantity: with our Response Management service, we measure the success of every campaign to help improve the performance of those planned for the future. Production Whether through our full service offering or just our expert advice, we optimise the success of direct mail campaigns by supporting the design and printing of advertising letters, postcards or flyers. Cross Media Services We can help establish cross media efforts and coordinate communication channels to maximise the effectiveness of mail campaigns. 8 The international mail specialists The international mail specialists 9 Gain a global presence with Dialogue Marketing Straight to your German customers with Packet As well as providing the advantage of our insight in Germany, we can help you achieve the same results on an international scale. Benefit from the combination of our Dialogue Marketing expertise and leading international network to deliver your campaigns globally. This range of services includes: With Deutsche Post Packet you can send packages straight to your customers in Germany, courtesy of our efficient and reliable network. Easy dispatch ‘Local look’ Let us take care of your Dialogue Marketing needs with our simple and straightforward international services, focused on ease of preparation and dispatch. There are two types of easy dispatch Dialogue Marketing product: The right look and feel makes a lasting impression. We can help create and send Dialogue Marketing materials with a ‘local look’ to a wide variety of countries. This strengthens your international presence and increases your customers’ trust in your business. Choose from a range of three different ‘local look’ services: Standard The perfect time and effort-saving solution for those looking for a cost-efficient way to deploy international Dialogue Marketing campaigns. Priority For more urgent deliveries, our priority service offers a reliable way to deliver international Dialogue Marketing campaigns with range-definite transit times, for when time is of the essence. Unaddressed Direct Ship unaddressed advertising material to selected countries for a cost-effective way of communicating with your international target groups. Addressed Direct Take advantage of Deutsche Post’s international network to send your addressed Dialogue Marketing campaigns to several countries reliably and cost-efficiently. Reply Direct Gain greater insight into your international customers through our local business response services for replies to direct marketing campaigns, or to conduct market research in selected countries. Our Packet services for Germany are split into two main categories: Merchandise Shipments Send your low-weight merchandise to Germany as easily as sending a letter. Different categories of shipment include merchandise, product samples and specimens. nn Sending merchandise cost-efficiently nn Reliable and safe delivery nn Cost-efficient merchandise shipment up to 1kg with Warensendung nn Reliable, cost-efficient and safe delivery of merchandise shipments up to 2kg with Maxibrief Book Shipments With us you can ship your books, brochures or sheet music to customers in Germany in a cost-effective and reliable network, with a maximum weight of 1 kg. Benefits include: nn Use of our Packstation network to provide your customers flexibility in delivery nn Sending books cost-efficiently with Büchersendung 10 The international mail specialists The international mail specialists 11 Send merchandise around the world with Packet Give your customers peace of mind with the Packet Plus Portal As well as getting your product samples and merchandise to new and existing customers in Germany, we can give your products the chance to be sent right around the world. We know it’s important to keep shipping costs to an absolute minimum – especially for low-weight items. We also know this can’t come at the cost of security and transparency during the shipping process, for you or your customer. With our years of international experience and our global network, Deutsche Post Packet is the ideal solution to support you in realising your ambitions for global growth. Easy dispatch ‘Local look’ Let us take care of your package shipment needs with our simple and straightforward international services, focused on ease of preparation and dispatch. There are three types of easy dispatch Packet products: The right look and feel makes a lasting impression. We can help create and send packages with a ‘local look’ to selected countries. This strengthens your international presence and increases your customers’ trust in your business: Packet Standard Packet Standard is the convenient, affordable and reliable solution for internationally shipping anything from T-shirts and DVDs to costume jewellery or accessories: nn Easy shipment preparation saves time and effort nn Easy customs process due to simplified postal customs clearance Packet Priority Packet Priority is the convenient and affordable solution for internationally shipping anything from T-shirts and DVDs to costume jewellery or accessories quickly: nn Priority handling and delivery times nn Easy shipment preparation saves time and effort nn Easy customs process due to simplified postal customs clearance Packet Plus High-value service for low-value items: Packet Plus is the enhanced solution to ship anything from T-shirts and DVDs to costume jewellery or accessories, offering basic tracking options and proof of delivery: nn Priority handling and delivery times nn Easy customs process due to simplified postal customs clearance nn Delivery against signature and basic tracking Packet Direct Use our access to the packet network of various local suppliers for increasing your eCommerce business: nn Benefit from the best possible packet solutions regarding quality and cost-efficiency nn Select between untracked and cost-efficient or tracked and secure options Packet Plus is our economical solution for low-weight packet shipments where higher visibility and security is needed, providing maximum transparency through the Customer Portal. Shipment Tracking Packet Plus enables your customers to receive status updates on their deliveries, providing much needed peace of mind. Shipment Value Protection With Deutshe Post Packet Plus, you can cover the risk of loss and damages through our favourable shipment value protection plan. Protection is available up to a value of €100, €200 or €300, depending on the value of goods being shipped. Shipment Preparation The Customer Portal doesn’t just provide you with the label – within a few clicks you can receive a barcode and CN22 declaration for your items, giving you complete transparency over your shipments and shipping history. Returns Service We ensure that your shipped goods are returned to you in the event of an item being undeliverable. Need to organise customer returns? Our expert sales teams are standing by, ready and willing to assist you with all returns enquiries. Deutsche Post Austria Clemens Holzmeister Straße 4 1100 Wien Austria +43 (0)1/706 46 16-16 [email protected] Deutsche Post Nordics Banemarksvej 48 2605 Brøndby Denmark +45 (0)703 453 00 [email protected] Deutsche Post Benelux Reactorweg 25 3542 AD Utrecht The Netherlands +31 (0)30 – 600 84 94 [email protected] Deutsche Post Switzerland Güterstrasse 61 4133 Pratteln Switzerland +41 (0)61 826 57 85 [email protected] Deutsche Post France 143 Avenue de Verdun 92130 Issy-les-Moulineaux France +33 (0)1 41 08 31 70 [email protected] Deutsche Post UK Venture House 2 Arlington Square Downshire Way Bracknell Berkshire RG12 1WA United Kingdom +44 (0)1344 741 054 [email protected] www.deutschepost.com December 2015