Download The international mail specialists

The international mail specialists
Deutsche Post: helping you optimise your international mail
and merchandise shipments
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Europe’s leading
postal service is here
to support you
Dispatch solutions for European
business customers
Our extensive range of services helps businesses across Europe make
the most of their mail, marketing and merchandise shipments, both
within Germany and on an international level. Our expertise includes
three product lines:
Your international ambition,
our international expertise.
Deutsche Post provides easy and
affordable international postal services
to European business customers for
their letters and light-weight goods.
Deutsche Post stands for reliability,
quality and world-leading logistics.
We help improve people’s lives by
connecting senders with recipients,
both in Germany and all over the world.
Our dedication to supporting European
companies along with our integrated
product and service portfolio allow you
to achieve reliable, effective exchange
of messages and information and
delivery of low-weight items. All with
a priority on delivering exceptional
customer focus and service quality.
Europe’s largest postal company,
Deutsche Post delivers over 64 million
letters every working day in Germany.
With many years of experience in this
market, we are a natural partner for
companies active in Germany, as our
international expertise and global
network provide the tools you need
to achieve your ambitions for
international growth.
So, whether you want international
letter or packet deliveries or to benefit
from expertise in Dialogue Marketing,
Deutsche Post is the partner for you.
Deutsche Post Business
Mail is a vital tool in maintaining business
relationships. We get your business letters,
invoices, magazines and periodicals into your
customers’ hands quickly, reliably and efficiently.
Deutsche Post Dialogue Marketing
Generating excellent responses and brand
engagement with each delivery, Dialogue
Marketing is a key part of the marketing mix
when it comes to both finding new customers
and building on long-term customer relationships.
Our core Dialogue Marketing services help
businesses connect more closely than ever,
with more customers than ever.
Deutsche Post Packet
A cost-effective range of Deutsche Post products
and services for delivery of light-weight packages
including promotional items, product samples
or books.
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Enter Europe’s largest market with
German Business mail services
Build global reach with our
Business products
As Germany’s foremost postal operator, we have both the expertise
and extensive network to reliably distribute your mail and promotions
to customers throughout the country.
Benefit from our international mail expertise and international
network to deliver your letters, invoices, magazines or periodicals.
Our service is convenient, easy to use and can be fully tailored to
your needs. Benefits of our services include:
Letters
Send your letters to Germany with Deutsche Post
and benefit from our wide variety of services,
including:
nn Formatting check to ensure letters are printed
and presented correctly
nn Tailored value-added services including
registered mail
Magazines and Periodicals
Whether you are sending a daily newspaper,
a glossy magazine or sales bulletin – we offer
the optimum dispatch solution to suit your print
run and requirements for German distribution,
including:
nn The right dispatch solution for your magazines
or periodicals
nn Additional services like subscription support or
sorting services
Print and Mail
With services specially designed for international
organisations sending high volumes of business
mail to Germany, Deutsche Post can print,
produce and deliver these mail items for you,
with benefits including:
nn Reduced costs for print and postage
nn Higher process transparency
Easy dispatch
‘Local look’
We know you want to focus on your business,
not your business mail. Let us take care of it with
our simple and straightforward international mail
services, focused on ease of preparation and
dispatch. There are two types of easy dispatch
Business products:
The right look and feel makes a lasting impression.
We can help create and send international business
mail with a ‘local look’ to a wide variety of countries.
This strengthens your international presence and
increases your customers’ trust in your business.
Choose from a range of three different
‘local look’ services:
Standard
The perfect time and effort-saving solution for
those looking for a cost-efficient way to deliver
international business mail.
Priority
For more urgent deliveries, our priority service
offers the quicker way to deliver international
business mail, getting letters and invoices,
publications and press products to your customers
when time is of the essence.
Direct
Take advantage of Deutsche Post’s mail expertise
to send your standard business mail reliably and
cost-efficiently.
Publication Direct
Need to send publications to international
customers? Deutsche Post ensures your published
material reaches your international customers on
time, every time.
Print and Mail
Specially designed for international organisations
and enterprises sending high volumes of regular
business communications to selected destinations,
offering reduced costs for print and postage as
well as full traceability and visibility on order level
for data management and print production.
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Dialogue Marketing is an essential tool in opening new customer
relationships and consolidating existing ones. Deutsche Post is
ideally positioned to help businesses expand into Germany through
this highly effective marketing medium.
Benefit from our unique insight into Europe’s largest market – we know who’s behind each address.
Our experience combined with our service portfolio makes us the ideal partner for any company
seeking a smooth and reliable bridge into Germany.
Address new and existing customers
with DIALOGPOST
Simple, basic, efficient. DIALOGPOST is a powerful
Dialogue Marketing medium based on a targeted,
personalised approach. Maximise response by
sending tailored offers directly to your prospects
and customers. Select specific addresses from the
Deutsche Post address database, your own
database or a combination of both.
Extend your reach with POSTAKTUELL and
EINKAUFAKTUELL
Ideal for targeting households in a specific area,
city or region in Germany, POSTAKTUELL ensures
campaigns can be delivered even without fixed
addresses. Select the delivery period from Tuesday
to Friday – whatever suits you better. POSTAKTUELL
products let you tailor the area targeted to achieve
further-reaching and more effective communication
– right across Germany.
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Build your customer base with POSTWURFSPEZIAL
Designed to find new customers by targeting
households based on specific selection criteria.
Your campaign will be addressed to the
households that best represent your target group,
meaning you can reach out to your potential
consumers even without your own
address database.
EINKAUFAKTUELL allows you to place your
advertisement or insert into a free TV-magazine.
It is packaged as a sealed bundle and delivered
to every household in 27 conurbations in the
most densely populated parts of Germany,
every Saturday.
Build your German
customer base with
Dialogue Marketing
Add value with our supporting services
Deutsche Post can help engage more with your customers in
Germany through designing and distributing your campaigns with
our wide range of Dialogue Marketing services, including address
management, creation, production and response management.
These supporting services include:
Data-driven Dialogue Marketing
To effectively reach your target group you need
well-maintained address data. Benefit from our
extensive address database for address cleansing,
enriching, analysis or leasing.
Response Management
We believe in quality over quantity: with our
Response Management service, we measure the
success of every campaign to help improve the
performance of those planned for the future.
Production
Whether through our full service offering or just
our expert advice, we optimise the success of direct
mail campaigns by supporting the design and
printing of advertising letters, postcards or flyers.
Cross Media Services
We can help establish cross media efforts and
coordinate communication channels to maximise
the effectiveness of mail campaigns.
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Gain a global presence with
Dialogue Marketing
Straight to your German
customers with Packet
As well as providing the advantage of our insight in Germany,
we can help you achieve the same results on an international scale.
Benefit from the combination of our Dialogue Marketing expertise
and leading international network to deliver your campaigns globally.
This range of services includes:
With Deutsche Post Packet you can send packages straight to your
customers in Germany, courtesy of our efficient and reliable network.
Easy dispatch
‘Local look’
Let us take care of your Dialogue Marketing
needs with our simple and straightforward
international services, focused on ease of
preparation and dispatch. There are two types
of easy dispatch Dialogue Marketing product:
The right look and feel makes a lasting impression.
We can help create and send Dialogue Marketing
materials with a ‘local look’ to a wide variety
of countries. This strengthens your international
presence and increases your customers’ trust
in your business. Choose from a range of three
different ‘local look’ services:
Standard
The perfect time and effort-saving solution for
those looking for a cost-efficient way to deploy
international Dialogue Marketing campaigns.
Priority
For more urgent deliveries, our priority service
offers a reliable way to deliver international
Dialogue Marketing campaigns with range-definite
transit times, for when time is of the essence.
Unaddressed Direct
Ship unaddressed advertising material to
selected countries for a cost-effective way of
communicating with your international
target groups.
Addressed Direct
Take advantage of Deutsche Post’s international
network to send your addressed Dialogue
Marketing campaigns to several countries
reliably and cost-efficiently.
Reply Direct
Gain greater insight into your international
customers through our local business response
services for replies to direct marketing campaigns,
or to conduct market research in selected countries.
Our Packet services for Germany are split into two main categories:
Merchandise Shipments
Send your low-weight merchandise to Germany as
easily as sending a letter. Different categories of
shipment include merchandise, product samples
and specimens.
nn Sending merchandise cost-efficiently
nn Reliable and safe delivery
nn Cost-efficient merchandise shipment up to
1kg with Warensendung
nn Reliable, cost-efficient and safe delivery of
merchandise shipments up to 2kg with Maxibrief
Book Shipments
With us you can ship your books, brochures
or sheet music to customers in Germany in
a cost-effective and reliable network,
with a maximum weight of 1 kg. Benefits include:
nn Use of our Packstation network to provide
your customers flexibility in delivery
nn Sending books cost-efficiently with
Büchersendung
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Send merchandise around the
world with Packet
Give your customers peace of
mind with the Packet Plus Portal
As well as getting your product samples and merchandise to new and
existing customers in Germany, we can give your products the chance
to be sent right around the world.
We know it’s important to keep shipping costs to an absolute
minimum – especially for low-weight items. We also know this can’t
come at the cost of security and transparency during the shipping
process, for you or your customer.
With our years of international experience and our global network,
Deutsche Post Packet is the ideal solution to support you in realising
your ambitions for global growth.
Easy dispatch
‘Local look’
Let us take care of your package shipment needs
with our simple and straightforward international
services, focused on ease of preparation and
dispatch. There are three types of easy dispatch
Packet products:
The right look and feel makes a lasting impression.
We can help create and send packages with
a ‘local look’ to selected countries. This strengthens
your international presence and increases your
customers’ trust in your business:
Packet Standard
Packet Standard is the convenient, affordable
and reliable solution for internationally shipping
anything from T-shirts and DVDs to costume
jewellery or accessories:
nn Easy shipment preparation saves time and effort
nn Easy customs process due to simplified postal
customs clearance
Packet Priority
Packet Priority is the convenient and affordable
solution for internationally shipping anything
from T-shirts and DVDs to costume jewellery or
accessories quickly:
nn Priority handling and delivery times
nn Easy shipment preparation saves time and effort
nn Easy customs process due to simplified postal
customs clearance
Packet Plus
High-value service for low-value items: Packet Plus is
the enhanced solution to ship anything from T-shirts
and DVDs to costume jewellery or accessories,
offering basic tracking options and proof of delivery:
nn Priority handling and delivery times
nn Easy customs process due to simplified postal
customs clearance
nn Delivery against signature and basic tracking
Packet Direct
Use our access to the packet network of
various local suppliers for increasing your
eCommerce business:
nn Benefit from the best possible packet solutions
regarding quality and cost-efficiency
nn Select between untracked and cost-efficient
or tracked and secure options
Packet Plus is our economical solution for low-weight packet
shipments where higher visibility and security is needed, providing
maximum transparency through the Customer Portal.
Shipment Tracking
Packet Plus enables your customers to receive
status updates on their deliveries, providing much
needed peace of mind.
Shipment Value Protection
With Deutshe Post Packet Plus, you can cover the
risk of loss and damages through our favourable
shipment value protection plan. Protection is
available up to a value of €100, €200 or €300,
depending on the value of goods being shipped.
Shipment Preparation
The Customer Portal doesn’t just provide you
with the label – within a few clicks you can
receive a barcode and CN22 declaration for your
items, giving you complete transparency over
your shipments and shipping history.
Returns Service
We ensure that your shipped goods are returned
to you in the event of an item being undeliverable.
Need to organise customer returns? Our expert
sales teams are standing by, ready and willing
to assist you with all returns enquiries.
Deutsche Post Austria
Clemens Holzmeister Straße 4
1100 Wien
Austria
+43 (0)1/706 46 16-16
[email protected]
Deutsche Post Nordics
Banemarksvej 48
2605 Brøndby
Denmark
+45 (0)703 453 00
[email protected]
Deutsche Post Benelux
Reactorweg 25
3542 AD Utrecht
The Netherlands
+31 (0)30 – 600 84 94
[email protected]
Deutsche Post Switzerland
Güterstrasse 61
4133 Pratteln
Switzerland
+41 (0)61 826 57 85
[email protected]
Deutsche Post France
143 Avenue de Verdun
92130 Issy-les-Moulineaux
France
+33 (0)1 41 08 31 70
[email protected]
Deutsche Post UK
Venture House
2 Arlington Square
Downshire Way
Bracknell
Berkshire
RG12 1WA
United Kingdom
+44 (0)1344 741 054
[email protected]
www.deutschepost.com
December 2015