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Bp Premier Summit 2017 21-23 April 2017 21st 2:00pm - 6:00pm Delegate Registrations- Friday From 6:00pm of April WELCOME EVENT 8:30am - 9:00am Official Welcome to Bp Summit 2017 – Frank Pyefinch- Saturday 22nd of April 9:00am 10:00am Plenary A Getting the Best From the Best - Jessica White Morning Tea & Exhibitor Showcase 10:00am – 10:30am 10:30am – 11:30am Select from A1 Managing Management (Paul Piltz) B1 11:30am – 12:30pm Select from A2 Accreditation Standards (Paul Piltz) B2 Clinically Savvy (William Durnford) Preparing for Titanium (William Durnford) C1 Templates: Advanced Features (Christopher Bone) C2 Searching the Bp Database (Steven Greenslade) C3 Chronic Disease Management (Margaret Windsor) C4 Understanding Bp Financials (Julie Dietrich) D1 C5 Templates: Advanced Features (Christopher Bone) C6 Managing Results for Clinicians (Katrina Otto) C7 Chronic Disease Management (Margaret Windsor) C8 Understanding Bp Financials (Julie Dietrich) D2 C9 Pathology & Correspondence Workflows for your Clinic (Mark Hodgkinson) C11 Chronic Disease Management (Margaret Windsor) C12 Understanding Bp Financials (Julie Dietrich) C13 Pathology & Correspondence Workflows for your Clinic (Mark Hodgkinson) C15 Managing Results for Clinicians (Katrina Otto) C16 Templates : Advanced Features (Christopher Bone) 2:30pm – 3:30pm Select from Select from A3 Digital Health (Katrina Otto) A4 The User Shuffle (Paul Piltz) B3 B4 The User Shuffle (Paul Piltz) Clinically Savvy (William Durnford) Plenary B C19 Chronic Disease Management (Margaret Windsor) C20 Managing Results for Clinicians (Katrina Otto) C23 Managing Results for Clinicians (Katrina Otto) C24 Understanding Bp Financials (Julie Dietrich) Searching the Bp Database (Steven Greenslade) C14 Searching the Bp Database (Steven Greenslade) D3 Risky Records (Penny Browne/Wally Jammal) D4 Risky Records (Penny Browne/Wally Jammal) **SATURDAY NIGHT DINNER** 8:45am – 9:00am Welcome to Sunday – Craig Hodges- Sunday 22nd of April 9:00am 10:00am Plenary C An Introduction to Best Health – Lorraine Pyefinch, Jessica White and William Durnford Morning Tea & Exhibitor Showcase 10:00am – 10:30am Select from A5 Managing Management (Paul Piltz) B5 Mastering Maintenance (Scott Everist) C17 Pathology & Correspondence Workflows for your Clinic (Mark Hodgkinson) C18 Searching the Bp Database (Steven Greenslade) D5 Best Health- An Introduction to the Bp Patient App (William Durnford) Lunch & Exhibitor Showcase 11:30am – 12:30pm 12:30pm – 1:30pm C10 Fraud and your Practice - Loryn Einstein From 7:00pm 10:30am – 11:30am The future of eHealth (Australian Digital Health Agency- John Aloizos) Afternoon Tea & Exhibitor Showcase 3:30pm – 4:00pm 4:00pm - 5:00pm (Gail Alvarez and Ken Sikaris) Lunch & Exhibitor Showcase 12:30pm – 1:30pm 1:30pm – 2:30pm Support for Consistent Pathology Requesting Select from A6 Patient Claiming (Scott Everist) B6 Best Health- An Introduction to the Bp Patient App (William Durnford) C21 Pathology & Correspondence Workflows for your Clinic (Mark Hodgkinson) C22 Templates: Advanced Features (Christopher Bone) Afternoon Tea & Exhibitor Showcase 1.30pm – 2.00pm Immerse Yourself: The Bp Development Lifecycle - Dr Frank Pyefinch and Mitchell Grotherr 2:00pm - 3:00pm Plenary D 3:00pm Closing of Bp Summit 2017 – Frank Pyefinch Support for Consistent Pathology Requesting D6 (Gail Alvarez and Ken Sikaris) Key Presentations Getting the Best from the Best Integrations, options and vendor addons available in Bp Premier Fraud and Your Practice Fraud protection and prevention for your practice An Introduction to Best Health Learn all there is to know about the new Bp Patient App Immerse Yourself - The Bp Development Lifecycle Bp’s Management Team will take you on a journey through our development lifecycle, including a sneak peek into what is yet to come! Presentation Summary Presentation aimed at While operating a practice is busy at the best of times, there are several options available in the market to improve the performance of your practice and enhance your team’s efficiency. Bp Premier’s integration with third party vendors empowers the practice with expert decision making, document handling, workflow management and patient interaction tools that really do make practice life easier, and enhance patient outcomes. • Suitable for all Join Loryn Einstein, an expert in the field of medical billing, revenue optimisation and private practice management, as we discuss fraud prevalence in the healthcare industry. This session will touch on the causes of theft and fraud in your practice, how fraud and theft begins to develop and how to identify early warning signs. Loryn will also guide us through the types of theft and fraud that can occur and tips and tricks on preventing this from occurring in your practice. • Suitable for all With communication channels constantly changing and adapting to meet new technologies the team at Bp have some exciting new features to show you as part of our journey into the mobile application space. Our patient mobile application fittingly titled ‘Best Health’ provides our users and their patients with a new way to engage with patients. • Suitable for all Join our Management Team as they provide you with a sneak peek into the Bp Software Development Lifecycle, including the important part our users play in the development of our products. The session will conclude with Best Practice CEO and founder, Dr Frank Pyefinch, providing an insight into the future direction of our products and a glimpse into what’s next for Team Bp. • Suitable for all Clinical Workshops Digital Health Be ahead of the e-Health game Presentation Summary To make informed decisions about their health, patients need to access, understand, appraise and apply health information. It’s now seen as part of a health professional’s role to guide patients towards reliable sources of information that meet these expectations. Outside the clinic, patients are increasingly using digital health technology and e-health applications to find medical information. These tools have the potential to vastly improve patient health literacy and engagement by making health information easy to access and interactive. This is particularly important in rural and remote communities where the access to health resources is limited. Presentation aimed at • Clinicians • Practice Managers • Suitable for all This presentation will outline current and future e-Health functionality in Best Practice, with a focus on how this evolving field will benefit patient outcomes. You’ll hear about contemporary e-health digital health topics, including using the My Health Record system as a tool to securely share patient information. Clinically Savvy Your ticket to the easy life in Bp Premier with some quick and easy workarounds Support for Consistent Pathology Requesting Pathology requesting using Clinical Workflows Even though you use Bp Premier every day in your practice, we bet we can suggest some short cuts and simpler user tools. Join us in this advanced user lesson where our product experts will demonstrate some of the more advanced and lesser known features of our clinical functions, making it perfect for the busy Bp Premier user already familiar with basic use of the program but ready for a better everyday user experience. • Clinicians • Nurses GPs have requested more guidance in the consistent requesting of recommended pathology tests as well as the requesting of additional tests based upon the patient’s context. This session will share how such guidance can be provided when requesting tests from Sonic pathology laboratories using Bp Premier. • Clinicians The Future of eHealth (Australian Digital Health Agency) The future of eHealth in Australia Best Health - An Introduction to the Bp Patient App Learn all there is to know about the new Bp Patient App Risky Records - Medico Legal Tips for Your Practice Learn how to decrease medico-legal risk with Bp Premier Practice Workshops Managing Management Tips and Tricks for busy practice staff Join the Australian Digital Health Agency as they take us on a journey of what’s to come in the Australian eHealth space. With so many changes already occurring over the last 5 years, hear what the Australian Digital Health Agency has planned and the role they will be playing now and into the future. • Clinicians • Practice Managers • Suitable for all With communication channels constantly changing and adapting to meet new technologies the team at Bp have some exciting new features to show you as part of our journey into the mobile application space. Our patient mobile application fittingly titled ‘Best Health’ provides our users and their patients with a new method of communication and this workshop will provide you with an introduction to some great new features including: the patient experience - how they sign up and enrol to your clinic; sending of clinical and health promotion notifications; customising your clinic dashboard; and much more. • Clinicians • Practice Managers • Suitable for all Join the experts as they guide us through the clinical record and provide tips and advice on entering and managing data within Bp Premier. From recording patient interactions to providing patient records for medical subpoenas, this session will ensure there are no Risky Records at your practice. Presentation Summary Come and join us as we take you through some of our favourite tips, tricks and shortcuts all designed to promote an efficient and innovative practice. Our presenter will show you through some of the more advanced and lesser known features of Bp Premier making it perfect for current users looking to take their Bp Premier experience to the next step! • Clinicians • Practice Managers • Nurses Presentation aimed at • Practice Managers • Suitable for all Meeting Accreditation Standards Explaining how the standards apply when using Bp Mastering Maintenance Maximising Bp every day from an IT perspective The RACGP sets out accreditation standards designed to enable practices to participate in the Australian Government's Practice Incentives Program, which aims to encourage continuing improvements in general practice through financial incentives to support quality care, and improving access and health outcomes for patients. This session aims to provide Best Practice users with the education, assistance and resources needed to demonstrate compliance with the RACGP standards for general practices for the purposes of achieving accreditation. As a software package, Best Practice provides users with a stable, flexible, and feature rich environment upon which the accreditation standards can be met. This practice workshop will look at how Best Practice Software can be used to meet the various criteria required to pass an accreditation audit. The RACGP Computer and Information Security Standards (CISS) provide guidance for practices in developing systems and policy to support computer back up processes, business continuity and disaster recovery plans, malware and virus protection and the use of mobile electronic devices. Computer and information security in general practice is not optional; it is an essential professional and legal requirement for using computer systems in the delivery of quality healthcare. It’s important for all practice staff to understand that a secure computer and information management system is essential for the necessary protection of business and clinical information and is therefore critical to the provision of safe, high-quality healthcare and the efficient running of the general practice. • Practice Managers • Nurses • Suitable for all • IT Managers • Practice Managers This practice workshop demonstrates how Best Practice Software can be used to comply with the legal and ethical requirements of effective information security practices, and provide your practice staff with the understanding and confidence to maintain these standards on a daily basis. Patient Claiming Discussing the How, What and Why of Medicare and Tyro Claiming Are you keen to enhance your practice workflows within Medicare Online and Tyro Patient Claiming? In this workshop presentation we’ll provide some useful tips and tricks to help practice staff understand and address exceptions and rejections being returned from Medicare and tips and tricks on using the Medicare and Tyro features. We’ll provide some insight into how Bp communicates with Medicare and how our Software Support team help resolve claiming queries (and how you can help to!) • Practice Managers • Suitable for all The User Shuffle The best way to manage your users in Bp Premier Preparing for Titanium Be Titanium prepared PC Interactive Discover the highly customisable components of your favourite GP software. In this session, we’ll feature user permissions, configuration, preferences, and shortcuts that allow each user to customise Bp Premier for their own unique experience. A ‘must attend’ for Principal Doctors, Practice Managers and IT staff responsible for configuring Bp Premier within the practice. With the release of Titanium imminent, join us in discussing all things ‘Cloud’ and gain an understanding of the Infrastructure requirements and transition path to our new web based product. Our presenter will cover all things from the upgrade path, user experience and clinic options available once Titanium is released. Presentation Summary • Practice Managers • IT Managers • Suitable for all • IT Managers • Practice Managers Presentation aimed at This interactive workshop gives you a hands-on approach to working with Bp Premier’s latest set of practice management tools to assist in providing the financial information that your business needs. Understanding Bp Premier Financials Investigating Bp Premier financials Chronic Disease Management Discover and manage your patient population Templates: Advanced Features Using the Bp Premier word processor to your practice’s advantage Managing Results for Clinicians Managing Pathology workflows across Bp Premier With many Management reports available it is often difficult to find the one you need. This workshop is intended for practice staff who organise practice finances such as banking, staff pay runs, account reconciliation and more. We will explain the various report types available to help practice staff identify their needs as well as explaining how adjustments, deposits and cancellations all impact on your reporting requirements. Understanding your patient population is a great way to introduce new patient initiatives, improve patient care and even generate additional revenue for your business. This workshop will cover everything from the coding of diagnoses, cleaning up your database, searching the Bp Premier database, using the Diabetes Cycle of Care module and the Diabetes Register, adding reminders\actions and creating care plans and health assessments. If you’re already familiar with the most popular and frequently used functions within Bp Premier, but would like to know more about customising and using templates, don’t miss this advanced user lesson. We’ll take you through customising existing templates, or even help you create your own in the word processor using both the provided template fields and your own custom fields. Workflows are essential for the smooth and efficient day to day running of your practice. Your effective use of techniques relating to e-Health (Digital Health), shared electronic records, and their associated services assist in enhancing patient outcomes and minimising risk, especially those relating to recalls and follow-ups. The review of patient results, reports and their associated actions should be completed in a timely manner, meaning a practice needs to have a system in place where each team member knows – and accepts – their responsibility. With a focus on clinical governance this workshop will explore the methodology behind creating an effective and functional results follow-up system, including how to efficiently record all related patient contact and provide fully documented workflows for your team to follow. • Practice Managers • Suitable for all • Clinicians • Nurses • Suitable for all • Practice Managers • Suitable for all • Clinicians • Suitable for all Pathology & Correspondence Workflows for your Clinic Processing Reminders and Documents using Bp Premier Searching the Bp Premier Database Unlocking the secrets of generating a list of patients based on medical criteria Pathology and correspondence workflows form one of the most important processes in a medical clinic and we recognise that this process is a real team effort! Join us as we take you through managing pathology results, reminders and documents in Bp Premier from a Practice Staff perspective and provide tips and tricks on how to implement a structured reminder process for your clinic. • Practice Managers • Nurses • Suitable for all While Bp Premier is a great practice tool designed to help enhance your daily workflow, the data that’s entered into each patient record is more than just words and numbers on your screen. Common practice tools like PENCAT and CDMNet gather and use the data you’ve entered into your patient records to assist you with business analytics through to patient care and treatment. This hands-on PC interactive workshop will provide you with a few working examples on how you can query your patient database to extract and manage the information your team requires to help you take your business to the next level. • Clinicians • IT Managers • Practice Managers