Download Microsoft Premier Support for Partners

Microsoft Premier Support
for Partners
Organizations today rely on technology to help fuel innovation and drive business growth. Emerging
megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change
how they use technology. Unlike typical changes with IT, these megatrends must be addressed
simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and
increasing the demand for support services.
With change comes opportunity
As a Microsoft partner you can capitalize on this once-in-a-generation
shift by developing competitive solutions and adding strategic support
services that maximize customer uptime, enable you to offer service
delivery excellence, and provide the potential to capture more revenue
per customer.
DID YOU
KNOW THAT?
45%
of total IT services will
be spent on cloud
services by 2020.1
85%
of companies will run
SaaS by 2016.2
70%
of CIOs will embrace a
cloud-first strategy in
2016.3
Your business advantage
Premier Support for Partners keeps you ahead of the curve, delivering
flexible, managed support offerings for you and your customers that help
you grow your business and develop a more productive relationship with
Microsoft. The only program with complete, end-to-end managed
support across the full Microsoft platform, Premier Support for Partners
helps you develop, deploy, and support Microsoft technology whether
on-premises, hybrid, or in the cloud. You gain access to Premier Support
benefits and a variety of rich support services that you can offer directly to
your customers and use as a marketing tool to differentiate your business.
Maximize revenue
opportunities
Enhance support for you
and your customers
• Enhance the value of your
offerings
• Go to market with Premier
Support
• Use Premier Support as a
marketing tool
• Identify future opportunities
• Maximize productivity
•
•
•
•
•
1Transform
Capitalize on cloud
potential
Grow your capabilities
Maximize customer uptime
Optimize your solutions
Get personalized support
Receive and offer elevated
support
• Provide educational
opportunities
Your IT Infrastructure And Operations Practice, Forrester Research, Inc., October, 2012
2451
• Receive and deliver
end-to-end cloud support
• Ease customers’ transition to
the cloud
• Gain a companion on your
cloud journey
• Empower your support
organization
Research Hosting and Cloud Study 2014
3IDC
Megatrends
What you get with Premier Support for Partners
All Microsoft
products
Online services
Problem resolution
support
Service delivery
management
Support assistance
proactive services
• Unlimited 24/7 elevated
break/fix support
• Fastest response times
• Enterprise-trained
support engineers
• Priority case handling
• Critical situation support
for high-priority cases
• Premier Field Engineers
available onsite
• Advisory and developer
assistance
• Dedicated Technical
Account Manager
• Incident and escalation
management
• Regular reporting
services and trending
advice
• Service Delivery Planning
• Co-management of MPN
and Premier Support
benefits
• Access to expert training,
guidance, and resources
• Ops consulting and risk
assessments
• In-person and remote workshop
learning opportunities
• Partner and cloudspecialized engineers
• Complex hybrid
break/fix support
• Online Service Delivery
Management
• Proactive Service
Communications
• Helpdesk initial and ongoing
readiness
• Over 80 proactive service titles
to help drive cloud success
Keep your implementation
schedule on track by
engaging the right
resources to assist with
business issues and
manage technical support
resources and services.
Services designed to help you
identify any infrastructure risks,
assess migration readiness, train
and ready your IT resources, and
map your online services
dependencies.
Assistance with unblocking
support issues that can
stand in the way of
Implementation effective implementation
& usage
and usage of online
services.
Optional add-ons:
• Application Development
Support
• Application Lifecycle
Management Mentoring
Services
• Dedicated Support Engineering
Taking the next step
Start capitalizing on this amazing opportunity today. Contact your Microsoft representative to determine
where Premier Support for Partners can add the most value to your organization.
Why Premier Support?
Microsoft Services Premier Support offers an end-to-end support
platform that helps maximize the value of our partners’ and
customers’ on-premises and cloud-based software investments
by reducing risks, improving system reliability, and improving staff
productivity.
Learn more at:
http://www.microsoft.com/en-us/microsoftservices/support.aspx
Rapid escalation to Microsoft is a
competitive differentiator that
helped “seal the deal” on several
key new client wins. We avoided
the need to pilot or proof-ofconcept, for a faster sales close.