Download Managing Project Management The Basics for Success

10/4/2015
Managing Project Management
The Basics for Success
Managing Project Management
The Basics for Success
Norb Slowikowski
Consultant
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For Reference of NECA 2015 San Francisco
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10/4/2015
Section 1:
Define the Project Manager
Framework
Project Management Is
The choreography of:
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People
Processes
Resources
Productivity
To bring a project to a profitable completion
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10/4/2015
Key Components
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Skills – FAT System
Expectations
Core Beliefs
Key Job Responsibilities
Productivity Improvement Process
Section 2:
Team Mentality & Positive Work
Climate
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10/4/2015
Team Mentality
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Team
Teamwork
Synergy
Empowerment
Ownership
Strengthen the Support Team Triangle
Project Management Support
Team
Job Site
Maximizing productivity &
profitability
• Ongoing Support
Satisfy Needs
Meet Schedule
Quality Results
Customer Focused
Maximize Profits
Supt’s Journeymen Foremen
Effective Managing
Proactive Leading
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Be An Effective Leader
The ability to establish a positive work
climate so that people enjoy coming to work
every day with a desire to do their best work.
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Persuasion Not Coercion
Gain Cooperation
Build Positive Relations
Leadership Styles X, Y, Z
Values – Behaviors - Traits
Effective Communication
A three way interactive process between two
or more people for the purposes of
understanding:
• Expectations
• Meaning
• Behavior
• Feelings
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Communication Roles
Speaker
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Specific & Concise
Use the 3V’s
Paraphrasing
Tune In
Open, honest, 2 Way
Key Information
Avoid Distractions
Watch Your Language
Listener
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Clarify Meaning
Right Mind Set
Empathy
Show Interest
Understand – Don’t Evaluate
Probe for Underlying Causes
Avoid Arguing
Communication Quiz
Turn all false statements into true statements.
1.
Verbal communication is a continuous, 3-way process involving sending information from
one person to another.
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In the communication process, it’s important that the Receiver understands the content
and
the meaning of the message being transmitted.
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Being specific is a key to effective sending.
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Effective communication is a key link to improving productivity on the job site.
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If the sender is clear and specific when transmitting information, the listener will surely
understand what was said.
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Written communication is definitely more clear than verbal communication.
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The invisible aspect of communication is what is going on in the sender’s mind.
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Noise is a physical barrier to effective listening.
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When you communicate the “big picture” to people – they generally get confused.
True
False
10. Sending an email before a face-to-face meeting or telephone call is the best way to
communicate.
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Communication Quiz
Turn all false statements into true statements.
True
False
11. It’s important to support the spoken word with meaningful gestures.
12. Sarcasm is okay if you know the person you’re talking to.
13. Problems are typically resolved when there is an emotional exchange.
14. A sound listening rule is this – be understanding, don’t evaluate.
15. The best way for a supervisor to get work done is by issuing orders and instructions.
16. Non-verbal gestures always mean something in the communication process.
17. If you want effective, upward communication with your boss, you should wait until he’s
ready to talk with you.
18. People who are always asking questions, are generally poor listeners.
19. Documentation is a communication tool.
20. Using emails as a way to summarize and follow up is an effective tool.
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Motivation Power
Motivation is an internal impelling influence or
need that causes positive action of change.
• Push
• Pull
• Achievement
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Hierarchy of Human Needs
Self
Actualization
Needs
Esteem
Needs
Social Needs
Security Needs
Survival Needs
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Behavioral Tendencies – D & I
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Dominant
Forceful, competitive, resultsoriented
High energy, works long hours
High opinion of self
Performs well under pressure
Restless, impatient
Critical and fault-finding
May be loud and emotionally
explosive
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Influencer
Likes to socialize, is outgoing and
friendly
Tends to procrastinate
Trusting of others, likes people
Not into details, likes to delegate
Positive and optimistic
Avoids disciplining others
Typically dislikes “busy work”
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Behavioral Tendencies – S & C
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Steady
Likes structure and routine,
resists change
One task at a time
Very dependable
Avoid arguing
Takes things literally
Calm, relaxed, patient
High level of emotional control
Overly involved in details
High sense of pride
Pays attention to deadlines
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Competent
Specific and organized
Slow to make decisions
Pre-plans
Asks a lot of questions
Likes things in writing
Quiet, doesn’t talk a lot
Quality conscious
Critical thinkers, react to details and
facts
Diplomatic
Dislikes criticism
Likes defined limits of authority
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Managing Conflict
Conflict is an unresolved controversy in
which people have differing perceptions,
interests, and wants and will not work
together to satisfy them.
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Why Conflict Occurs
• Dictated Goals
• Unclear Chain of Command &
Responsibilities
• Stuck on a Personal Agenda
• Increased Interaction
• Personality Clashes
• Unclear Communication
• Ineffective Delegation
Resolving Conflict – 6 Steps
1. Define
Problem
6. Provide Feedback
5. Gain
Commitment
2. I.D.
Both Party Wants
3. Establish Relationships
4. Action Plans
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Conflict - Strategies
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Avoiding: Retreat & Indifference
Smoothing: Everything will be OK.
Compromising: Split the Difference
Forcing: Amnesty & Open Battle
Collaborating: Win/Win Resolution
Section 3:
Implement Key Job Controls
For Each Phase of Construction Process
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Phase One: Job Start Up
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Scope of Work
Quality Specs
Material List
Blueprints/Color Coded
Labor Budget/Coding/Tracking
Paperwork Requirements
EWO Policy/Procedures
Safety Program
Work Rules
Job Schedule
Key Contact Information
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Phase Two:
Job Preparation & Planning
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Pre Job Planning Meeting & Checklist
Foreman’s Key Job Responsibilities
Tool/Equipment Checklist
Safety Rules
Job Site Safety Audit
Identify Roles of All Key Players
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Phase Three: Job in Progress
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Foreman’s Paperwork Requirements
7 Step Planning Process & Weekly Planning Sheet
Weekly Material/Equipment Order Form
Two Week Look Ahead Schedule
Weekly Progress Meeting
Daily Huddle
Safety Rules Checklist & Job Site Audit Sheet
HazCom
Extra Work Authorization
RFI Log Sheet
Change Order Procedure
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Phase Four: Job Close Out
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Zero Punch List
GC’s Evaluation of Sub
Final Job Walk Around
Post Job Review
Tool, Equipment, Material Inventory
Job Close Out Checklist
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10/4/2015
Five Keys to Project Success
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Manage Communication & Teamwork
Define the Project Clearly
Create a Detailed Work Plan
Ensure High Quality
Use Written Change Control
Questions?
Don’t forget…
• 10:15-11:30 am Opening General Session
• 11:30 am-5:00 pm NECA Show Hours
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