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2017 TRAINING PORTFOLIO Learn ● Discover● Connect● Stand Out Innovare Limited, No.17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com SECTION 1: ASSURANCE COURSES ISACA 1. 2. 3. 4. 5. CERTIFIED INFORMATION SYSTEMS AUDITOR CERTIFIED INFORMATION SECURITY MANAGER CERTIFIED IN RISK AND INFORMATION SYSTEMS CONTROL CERTIFIED IN THE GOVERNANCE OF ENTREPRISE IT COBIT 5 (PRACTITIONER AND FOUNDATION) SECURITY 6. 7. 8. 9. 10. 11. 12. INFORMATION SECURITY IN HR MANAGEMENT INFORMATION RISK MANAGEMENT BUSINESS CONTINUITY MANAGEMENT DISASTER RECOVERY PLANNING SECURING ORACLE DATABASE – HANDS ON PRIVACY & IDENTITY MANAGEMENT IMPLEMENTING ISO27001 FRAMEWORK IT AUDIT 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. AUDITING ISO 27001 FRAMEWORK AUDITING BIOMETRIC AUTHENTICATION SYSTEM HANDS – ON AUDITING NETWORK INFRASTRUCTURE HANDS – ON AUDITING SQL DATABASE HANDS – ON AUDITING MICROSOFT ENVIRONMENT HANDS – ON AUDITING ORACLE DATABASE & APPLICATION HANDS – ON ADVANCED ORACLE AUDITTING HANDS – ON AUDITING GLOBUS TEMENOS T24 HANDS – ON AUDITING EXCEL APPLICATIONS HANDS – ON MS WINDOWS & ACTIVE DIRECTORY AUDIT IT AUDIT & DATA ANYLYSIS USING IDEA SECTION 2: GOVERNANCE AND SERVICE MANAGEMENT COURSES FOUNDATION 24. IT SERVICE MANAGEMENT FOUNDATION (ITSM/ITIL) IT SERVICE MANAGEMENT (ITIL® V 2011 INTERMEDIATE) A. LIFE CYCLE STREAM 25. 26. 27. 28. SERVICE STRATEGY AND SERVICE DESIGN BOUQUET SERVICE TRANSITION AND SERVICE OPERATION BOUQUET CONTINUAL SERVICE IMPROVEMENT ITIL® V 2011 MANAGING ACROSS THE LIFE CYCLE COURSE 1|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com B. CAPABILITY STREAM 29. OPERATIONAL SUPPORT AND ANALYSIS 30. RELEASE, CONTROL AND VALIDATION 31. SERVICE OFFERINGS AND AGREEMENT 32. PLANNING, PROTECTION AND OPTIMISATION 33. ITIL® V 2011 MANAGING ACROSS THE LIFE CYCLE COURSE OTHER SERVICE MANAGEMENT COURSES 34. 35. 36. 37. 38. SERVICE DESK MANAGER (SDM) SERVICE DESK ANALYST (SDA) SERVICE DESK DELIVERY CUSTOMER RELATIONS MANAGER (CRM) INCIDENT MANAGEMENT AND ITIL SERVICE DESK GOVERNANCE & LEADERSHIP 39. IT GOVERNANCE FOR BUSINESS EXECUTIVES 40. IT GOVERNANCE – END TO END SECTION 3: PROJECT MANAGEMENT COURSES 41. 42. 43. 44. 45. 46. 47. 48. 49. IT PROJECT MANAGEMENT MICROSOFT PROJECT MANAGEMENT (SOFTWARE) MANAGING SUCCESSFUL PROGRAMME FOUNDATION (MSPF) MANAGING SUCCESSFUL PROGRAMME PRACTITIONER (MSPP) MSP FOUNDATION AND PRACTITIONER PRINCE2 FOUNDATION PRINCE2 PRACTITIONER PROJECT MANAGEMENT (FOUNDATION) PROJECT MANAGEMENT (ADVANCE) SECTION 4: RECORDS MANAGEMENT COURSES 50. ELECTRONIC RECORDS MANAGEMENT 51. BASIC DATA MANAGEMENT USING MICROSOFT ACCESS 52. ADVANCED DATA MANAGEMENT USING MICROSOFT ACCESS SECTION 5: BUSINESS INTELLIGENCE COURSES 53. 54. 55. 56. BUSINESS INTELLIGENCE FOR MANAGEMENT BUSINESS INTELLIGENCE WITH SQL – HANDS ON CRYSTAL REPORTS PRIMER - HANDS ON CRYSTAL REPORTS MASTER CLASS – HANDS ON SECTION 6: ACCOUNTING AND FINANCE COURSES 57. COMPUTERIZED ACCOUNTING SYSTEM 2|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com 58. 59. 60. 61. BUDGETTING AND FINANCIAL MANAGEMENT ADVANCED EXCEL FINANCE FOR NON-FINANCIAL MANAGERS FINANCIAL ANALYSIS SECTION 7: SOFT AND BUSINESS SKILLS COURSES LEADERSHIP AND MANAGEMENT COURSES 62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84. STRATEGIC PLANNING FOR MANAGERS THE PROFESSIONAL SUPERVISOR DELEGATION - THE ART OF DELEGATING EFFECTIVELY TEAM DVELOPMENT AND HIGH PERFORMANCE TEAMS INVENTORY MANAGEMENT – THE NUTS AND BOLTS CHANGE MANAGEMENT - CHANGE AND HOW TO DEAL WITH IT EFFECTIVE PLANNING AND SCHEDULING NEGOTIATION FOR RESULTS CRITICAL THINKING ACCOUNTING SKILLS FOR NEW SUPERVISORS LEADERSHIP SKILLS FOR SUPERVISORS – COMMUNICATION, COACHING AND CONFLICT GIVING EFFECTIVE FEEDBACK BUSINESS LEADERSHIP - BECOMING MANAGEMENT MATERIAL COACHING - A LEADERSHIP SKILL BUILDING BETTER TEAMS BUSINESS AND REPORT WRITING FOR MANAGERS LEADING TECHNICAL TEAMS STEPPING UP TO MANAGEMENT FRONT DESK ADMINISTRATIVE MANAGEMENT CUSTOMER SERVICE MANAGEMENT HUMAN RESOURCES TRAINING - HR FOR THE NON-HR MANAGER THE ABCs OF SUPERVISING OTHERS MOTIVATING YOUR WORKFORCE PROBLEM SOLVING AND DECISION MAKING 85. PROBLEM SOLVING & DECISION MAKING 86. CRITICAL THINKING SKILLS DEVELOPMENT 87. INNOVATIVE & CREATIVE THINKING SKILLS BUSINESS PLANNING 88. 89. 90. 91. 92. RISK MANAGEMENT WRITING A BUSINESS PLAN CRISIS MANAGEMENT BUSINESS SUCCESSION PLANNING BASIC BUSINESS MANAGEMENT - BOOT CAMP FOR BUSINESS OWNERS BUSINESS PROCESS 93. BUSINESS PROCESS ANALYSIS AND REENGINEERING 94. BUSINESS PROCESS MANAGEMENT 3|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com 95. 96. 97. 98. LEAN SIX SIGMA – GREEN BELT TOTAL QUALITY MANAGEMENT (TQM) KNOWLEDGE MANAGEMENT LEAN PROCESS IMPROVEMENT SALES AND MARKETING 99. MARKETING FOR SMALL BUSINESSES 100. MARKETING AND SALES 101. BRANDING: CREATING AND MANAGING YOUR CORPORATE BRAND 102. TELEMARKETING - USING THE TELEPHONE AS A SALES TOOL 103. SELLING SMARTER 104. PROSPECTING FOR LEADS LIKE A PRO 105. OVERCOMING OBJECTIONS TO NAIL THE SALE 106. DYNAMITE SALES PRESENTATIONS 107. BUILDING RELATIONSHIPS FOR SUCCESS IN SALES 108. CRM - AN INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT 109. CALL CENTER TRAINING - SALES AND CUSTOMER SERVICE TRAINING FOR CALL CENTER AGENTS 110. BODY LANGUAGE: READING BODY LANGUAGE AS A SALES TOOL 111. INTERNET MARKETING 112. WRITING FOR THE WEB 113. CREATING A GOOGLE ADWORDS CAMPAIGN 114. BASIC INTERNET MARKETING 115. MARKETING WITH SOCIAL MEDIA HUMAN RESOURCES 116. PUBLIC RELATIONS BOOT CAMP 117. PERFORMANCE MANAGEMENT - MANAGING EMPLOYEE PERFORMANCE 118. HIRING FOR SUCCESS - BEHAVIORAL INTERVIEWING TECHNIQUES 119. ORIENTATION HANDBOOK - GETTING EMPLOYEES OFF TO A GOOD START 120. CREATING A TOP-NOTCH TALENT MANAGEMENT 121. STRESS MANAGEMENT 122. BUSINESS SUCCESSION PLANNING - DEVELOPING AND MAINTAINING A SUCCESSION PLAN 123. CONDUCTING EFFECTIVE PERFORMANCE REVIEWS 124. CUSTOMER SERVICE TRAINING - MANAGING CUSTOMER SERVICE SAFETY IN THE WORKPLACE 125. WORKPLACE WELLNESS 126. BUSINESS ETHICS FOR THE OFFICE 127. DIVERSITY TRAINING - CELEBRATING DIVERSITY IN THE WORKPLACE 128. KNOWLEDGE MANAGEMENT 129. BALANCED SCORECARD BASICS 130. EMPLOYEE ACCOUNTABILITY 131. ONBOARDING – THE ESSENTIAL RULES FOR A SUCCESSFUL ONBOARDING PROGRAM 132. CONFLICT RESOLUTION - GETTING ALONG IN THE WORKPLACE 133. RETIREMENT PLANNING CAREER DEVELOPMENT 134. MASTERING THE INTERVIEW 135. GETTING STUFF DONE - PERSONAL DEVELOPMENT BOOT CAMP 136. EMPLOYEE ACCOUNTABILITY 4|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com 137. NETWORKING FOR SUCCESS 138. MANAGING PRESSURE AND MAINTAINING BALANCE 139. SELF LEADERSHIP 140. INFLUENCE AND PERSUATION 141. RESEARCH SKILLS 142. BUSINESS WRITING THAT WORKS 143. BUILDING YOUR SELF ESTEEM AND ASSERTIVENESS SKILLS 144. BUSINESS ETIQUETTE – GAINING THAT EXTRA EDGE 145. PUBLIC SPEAKING – SPEAKING UNDER PRESSURE 146. TIME MANAGEMENT – GET ORGANISED FOR PEAK PERFORMANCE 147. WORKING SMARTER – USING TECHNOLOGY TO YOUR ADVANTAGE 148. EMOTIONAL INTELLIGENCE 149. GOAL SETTING 150. ADVANCED WRITING SKILLS 151. PUBLIC SPEAKING – PRESENTATION SURVIVAL SCHOOL 152. COMMUNICATION STRATEGY 153. PERSONAL BRAND – MAXIMIZING PERSONAL IMPACT 154. CUSTOMER SERVICE TRAINING – CRITICAL ELEMENT OF CUSTOMER SERVICE 155. WRITING REPORTS AND PROPOSALS 156. CONQUERING YOUR FEAR OF SPEAKING IN PUBLIC 157. ADMINISTRATIVE ASSISTANT 158. CREATING DYNAMITE JOB PORTFOLIO 159. GETTING JOB SEARCH STARTED 160. NEGOTIATION SKILLS AND TECHNIQUES MEETINGS AND EVENTS 161. THE MINUTE TAKER’S WORKSHOP 162. CONFERENCE AND EVENTS MANAGEMENT 163. MEETING MANAGEMENT – THE ART MAKING MEETINGS WORK TRAIN THE TRAINER 164. USING ACTIVITIES TO MAKE TRAINING FUN 165. SURVIVAL SKILLS FOR THE NEW TRAINER 166. FACILITATION SKILLS 167. DEVELOPING YOUR TRAINING PROGRAM 168. ADVANCED SKILLS FOR THE PRACTICAL TRAINER SECTION 8 MICROSOFT OFFICE COURSES OFFICE 2010 169. 170. 171. 172. 173. 174. 175. 176. MICROSOFT OFFICE PROJECT 2010 – ADVANCED MICROSOFT OFFICE PROJECT 2010 – FOUNDATION MICROSOFT OFFICE PROJECT 2010 – INTERMEDIATE MICROSOFT OFFICE ACCESS 2010 – ADVANCED MICROSOFT OFFICE ACCESS 2010 – FOUNDATION MICROSOFT OFFICE ACCESS 2010 – INTERMEDIATE MICROSOFT OFFICE EXCEL 2010 – FOUNDATION MICROSOFT OFFICE EXCEL 2010 – INTERMEDIATE 5|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com 177. 178. 179. 180. 181. 182. 183. 184. 185. 186. MICROSOFT OFFICE EXCEL 2010 – ADVANCED MICROSOFT OFFICE OUTLOOK 2010 – ADVANCED MICROSOFT OFFICE OUTLOOK 2010 – FOUNDATION MICROSOFT OFFICE OUTLOOK 2010 – INTERMEDIATE MICROSOFT OFFICE POWERPOINT 2010 – ADVANCED MICROSOFT OFFICE POWERPOINT 2010 – FOUNDATION MICROSOFT OFFICE POWERPOINT 2010 – INTERMEDIATE MICROSOFT OFFICE WORD 2010 – ADVANCED MICROSOFT OFFICE WORD 2010 – FOUNDATION MICROSOFT OFFICE WORD 2010 - INTERMEDIATE OFFICE 2013 187. 188. 189. 190. 191. 192. 193. 194. ACCESS 2013 CORE ESSENTIALS OUTLOOK 2013 CORE ESSENTIALS POWERPOINT 2013 CORE ESSENTIALS WORD 2013 CORE ESSENTIALS EXCEL 2013 CORE ESSENTIALS WINDOWS 7 CONFIGURING WINDOWS 7 ENTERPRISE DESKTOP SUPPORT TECHNICIAN WINDOWS 7 ENTERPRISE DESKTOP ADMINISTRATOR MICROSOFT HANDS ON 195. MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCSA) 196. MICROSOFT CERTIFIED SOLUTIONS EXPECTS (MCSE) SECTION 9: CISCO COURSES 197. CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP) 198. CISCO CERTIFIED NETWORK ASSOCIATE SECURITY 199. CISCO CERTIFID NETWORK ASSOCIATIATE SECTION 10: WEB DESIGN AND GRAPHICS COURSES 200. WEB DESIGN AND GRAPHICS SECTION 11: AUTOCAD COURSES 201. CERTIFICATE IN AUTOCAD SECTION 12: DATA CENTER COURSES 202. DATA CENTRE DESIGN 203. DATA CENTRE OPERATIONS MANAGEMENT 6|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com WHY INNOVARE LEARNING CENTER Our aim is to provide proven, enterprise-wide IT consultancy & training services to organizations in developing countries by building on our consultants’ years of experience, professionalism and integrity. We can tap into a large pool of experienced resource, which is a mixture of Ghanaians who know the local business environment very well and foreigners who will bring external experiences and expertise to support our engagements. TRAINING METHODOLOGY The instructor-led training includes a participant resource guide with detailed lesson plans, timelines, and additional resources such as: Additional resources Hands on exercises Participants would be served with a case studies - presenting real life scenarios Materials and exercises designed specifically for adult learning would be provided Methodology We encourage participants to draw on past experiences and facilitate a dialogue of discussion with regular active participation. We encourage participants to share their own learning expectations and goals related to the course content We Provide real life applications through simulations, case studies, and role playing activities by facilitators We Invite “visiting doctors” that are experts in the field to pique participants’ interests We Empower participants by sharing additional materials and resources online POST COURSE EVALUATION MECHANISMS FOR IN HOUSE TRAINING Participants will be given an end of course project to determine their understanding of the course Development of course/training evaluation forms to assess the quality of course and the competence of the trainer. The results will be reviewed and evaluated jointly by the Company and INNOVARE Participants would have 48 hours access to the facilitator after the training programme for questions Facilitators would visit participants at their place of work three (3) months after the training to ascertain IF participants have been able to translate what they have learnt during the course on to the job and also find out the problems they might be facing so as to help them with solutions.(At a cost) Supervisors of participants would be served with questionnaires to enquire about the versatility and ability of the participants to transfer knowledge acquired during the training onto the job. (At a cost) 7|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com COURSE SESSIONS Regular classroom scheduled courses Evening Morning Weekend In-House training ( Onsite – training on premises of the client, Offsite – at INNOVARE) Minimum number of participants for In-House Training is 10 o In-House Training can be done for less than 10 participants but for at a higher fee Client have the power to dictate the course schedule Suggested Schedule Weekdays Schedule o 9am - 4pm o 5pm - 8pm o 8am – 12 noon Weekends Schedule (Saturdays, Sundays) o 9am - 2pm o 9am - 4pm o 8am – 12 noon (Client Company can suggest a schedule if the above one is not convenient) The workshop content can be tailored to the specific needs of the company Participants can have specific issues addressed during the training A support period can be agreed upon during which participants can still interact with the resource person for any further assistance in any areas that was treated during the training program. There will be some clear cost savings depending on the number of participants involved Course fees are negotiable dependent on numbers of participants involved. We run courses outside Accra and Ghana. 8|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com SOME OF OUR FACILITATORS C.K BRUCE Information Security, IT Audit, IT Governance Trainer CK is a Certified Information Systems Auditor (CISA), Certified Information Systems Manager (CISM), Sophos Technical Partner, Cequrux Firewall Administrator, and Data Recovery Partner. He brings over twenty (20) years experience in IT consultancy specializing in new and emerging technologies for governmental institutions and private sector companies. He is the President of the world renowned association of Information System professionals dedicated to the audit, control, and security of information systems, Information Systems Audit and Control Association (ISACA) Accra Chapter. Currently he is the Chief Executive Officer Innovare Ghana ltd - Principal Consultant, Trainer – Information Security and IT audit and an adjunct lecturer in Information Security at GIMPA. K. N. AKWA IT Audit, Internal Audit, MIS, Computerized Accounting He is a fellow of the Chartered Association of Certified Accountants (FCCA), Member of the Ghana Institute of Chartered Accountants (ICA (GH.), Certified Information Systems Auditor (CISA), and Certified in Risk and Information control (CRISC), Passed Certified Information Security Manager Exams (CISM), Passed Certified in Governance in Enterprise IT Exams (CGEIT), Post Graduate Certificate in Computer Systems Auditing (CSA). Having been trained by KPMG Peat Marwick Oko & Co., Chartered Accountants (Accra, Ghana), he brings over 30 years of experience and has worked with ARKIN & Co., chartered Accountants (London, U.K.), CONN & Co., Chartered Accountants (London, U. K), Egala Ocansey & Associates as Chartered Accountant, and currently working as Principal Consultant of Scala (West Africa) Limited in Accra. He lectures in Management Information Systems, Computerized Accounting, CISA, CISM and CGEIT and also audits computer installation of Client companies. EBO A. RICHARDSON ITIL, Project Management, IT Governance Trainer A transformational IT leader and management professional with over 13 years commercial experience, and a proven track record in IT strategy and governance, audit and assurance, operational risk management, and programme management / solution delivery. He had his education and training at Applied Computing & Information Systems and Audit & Assurance, Project & Programme Management, Relationship & Stakeholder Management, Risk Management, and Business Process Analysis. He is a certified Information Systems Auditor (IS Assurance, Control, and Governance), Certified PRINCE2 9|INNOVARE TRAINING PORTFOLIO 2015 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com Practitioner (Project Management), ITIL Foundation Certified (IT Service Management), MBCS (Professional Member, British Computer Society. Certified in IT audit, control, and assurance (CISA) and project management (PRINCE2), and experienced in the use of IT management and control frameworks (COBIT and ITIL). He has worked for corporates like VODAFONE GHANA, NCL GHANA, Alliance & Leicester Plc, UK, KPMG Llp (It Advisory), Uk Independent Consultant, Ghana and Pricewaterhousecoopers Llp, Uk & Netherlands. GAFFAR RAHMAN Gaffar is an accomplished Certified Cisco Network professional and trainer with over eight (8) years of training experience supported by strong technical support background in network design system security and administration, troubleshooting of enterprise servers, client operating system and application software, strong help desk Support background and end-user training. Has been training CISCO courses since August 2000 and holds Cisco Certified Network Professional (CCNP), CCNP Route And CCNP Switch, Cisco Certified Network Associate CCNA), Cisco Certified Sales specialist. He is savvy in Cisco Networks, Microsoft Networks, Linux Networks platforms. CISCO NETWORKS Implementation of IP address technologies advance, Routing protocols configuration EIGRP, RIP,OSPF, basic knowledge of IS-IS BGP, IPv6, MPLS, and Multicast forwarding, VLANS Inter-VLANS services on SOHO Networks Basic, site-to-site management , IPSec, manage and monitor security of Wireless LANS Implementation of firewall technologies on Cisco ASA, sonicWall, cyberoam and fortigate Implementation of VOIP on Cisco Router with Cisco Unified Call Manager (CUCM) and Call Manager Express (CME) for local area network and also from IP-IP WAN links as well as to the PBX and PSTN, with protocols such as H.323, MGCP and SIP. SARAH ARYEE Business Intelligence Specialist Trainer She holds a Masters in Business Administration in Project Management and a BSc. (Hons) Computing from University of Greenwich, and StayAhead Training - SQL+, PL/SQL and Oracle Forms 1 and 2 Exam IZ0-001, IZI-131. She brings over 15 years of experience and has worked for corporates like Ecobank Group, SG-SSB Ghana, Ghana Commercial Bank, Bunzl Vending Service (Bunzl Group Plc) UK, DENTSPLY International (UK) and VT Group Plc (UK). She has a well-developed set of skills in Business Intelligence Development, Business Systems Analysis and Support, Database Development and Administration, Project Management, User Training and Support. 10 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com EUGENE ARYEETEY BSc Information Systems, University Of Wales, UK Eugene is an expert with vast experience in the field of Information Technology both locally and beyond. He has ten (10) years of experience in IT. He is a practitioner in every module he facilitates. Below are certifications that Eugene has acquired. Microsoft Office Specialist Master ITIL certified Windows 7 (Enterprise Desktop Administrator) RHCE – Redhat Certified Engineer SCSA – Solaris Certified Systems Administrator Linux+ - Comptia Certified Linux Professional Information Technology Infrastructure Library (ITIL v3) Project+ - Comptia Project Professional CCNA – Cisco Certified Network Associate CCNA Security CEH – Certified Ethical Hacker CCSE – Checkpoint Certified Security Engineer Security+ - Comptia Certified Security Professional CIW – Certified Security Analyst MCSE – Microsoft Certified System Engineer OCA – Oracle Certified Associate MCTIP – Microsoft Certified I.T Professional CWNA – Certified Wireless Network Administrator ISO – IEC/ISO 2000 Foundation Certified VERNON LLOYD FISM Vernon has been in the IT service industry for over 40 years performing a variety of operational and management roles within many organisations, world-wide. Vernon has delivered consultancy and training to numerous organisations in the public and private sectors and is recognised globally as an authority within the Service Management industry. He is a popular speaker having addressed numerous major conferences, throughout Europe, the Far East, North America and Latin America. He invented the ITIL Foundation and he was the lead author for several of the original ITIL books including Service Delivery, Service Support and Planning to Implement Service Management. Vernon also managed the ITIL Service Delivery refresh on behalf of the OGC and was a lead author for the Service Design Lifecycle book and is currently working on the ITIL refresh project including responsibility for updating the Continual Service Improvement Book. His contribution to Service Management was recognized by the itSMF, when they presented him with the prestigious “Paul Rappaport” lifetime achievement award and more recently granted him a lifetime Vice President positio 11 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com KRISHNAN RAJAGOPAL Krishnan is a recognized expert in the IT industry focusing on security, forensics and training. He has been involved in the Information Technology field for more than a decade after graduating in the field of Internet Technology from Staffordshire University, UK. To date, Krishnan, as he is fondly known as, holds more than 50 various professional certifications and is recognized internationally as one of the best in the industry for IT Computer Security. His professional certification includes Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE) and numerous others. To date he holds the record of being the youngest MCSE in the country and also holds the record for scoring a perfect 1000 marks on the final exam Networking Essentials Besides certification from Microsoft, he has also certifications from EC–Council, Adobe, Cisco, Apple, Checkpoint, and Sun in various areas and field. His work as a forensic computer consultant includes analysing computer documents, emails and data files. Currently Krishnan has been approached by the enforcement in Mexico, and requested his knowledge and expertise in creating a customized mobile forensic station investigation methodology for the Policia Federal (Federal Police), Mexico for the sole purpose of investigating cyber criminals. LORENZO CABRINI He is an Italian – Swedish, and he is a seasoned lecturer in Information Technology with over twenty years practical experience. He works primarily with LINUX and is an authority in REDHAT, FEDORA, UBUNTU. He also has command in Operating Systems like, FreeBSD, SUN SOLARIS etc. Lorenzo has been part of lots of major projects in Ghana and outside the country - he has played as a lead consultant for linux – based projects for Vodafone, GCB, GIMPA, GCNET, Ghana Revenue Authority and Audit Service etc. He has taught, produced and mentored lots of Linux professionals in the system. The name “Lorenzo Cabrini” is iconic especially in the field of Linux. One thing that participants love about Lorenzo his practicality – at the initial stage of any training, he picks a project and develops it from scratch so in the end the participants witness a “real live feel” of what Linux is, its management and the operations it can be used for. He also has Extensive Experience in Database Services Including MYSQL AND POST GRESQL He is a pro in the use of these languages and frameworks - JAVA, PHP, OCAML, LISP, C/C++, DJANGO, RUBY ON RAILS – He has developed several business application (which is gone live) with these languages and frameworks 12 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com MATT FLOWERDAY (MBA BSc (Hons), C.Eng, MIET, DCE, DCDC, RCDD, RTPM) Matt is a founding partner of Capitoline LLP. Originally an electronic and electrical design engineer, Matt has over 30 years experi ence in the IT industry. Working from the very start of the networking industry Matt has consistently worked in leading edge IT roles educating clients in new technologies and their implementation. Matt was previously CEO and owner of IT infrastructure provider Trescray Ltd. for 18 years. During this time he was Involved in the design and oversight of ICT implementation in a broad range of projects from major co- location data centres to network infrastructures for stadia and corporations. Matt is credited to having developed the first data centre design and management course. Matt is actively involved in auditing physical data centre infrastructures including power cooling, communications and locations and layouts etc. and is also involved in assessing and improving data center. In addition to designing and auditing data centres Matt develops and delivers Capitoline’s unique data centre design and operations training to clients across Europe, Africa, Middle East and Asia and has devised and delivered custom workshops for clients worldwide. Examples include; Auditing and design for data centre development for Gulf University of Science and Technology in Kuwait and 26 data centres for a mobile phone operator in Saudi Arabia. Development and delivery of bespoke training to Aegide, a data centre equipment manufacturer in the Netherlands and for collocation companies and various corporations. Development of AMS-IX standard and auditing of collocation Data Centres for the Amsterdam Internet Exchange Design and Oversight for Arsenal Emirates Stadium IT infrastructure to support multimedia IP services from HVTV to ticketing systems. Design and Oversight for Heathrow Terminal 5 fire systems fibre optic network backbone BARRY ELLIOT MBA, BSc(Hons), C.Eng, MIET, MCIBSE, DCE, RCDD With over 25 years’ experience in the IT industry Barry has worked for BICC, Ferranti, Civil Aviation Authority, Brand-Rex, Novar plc and Honeywell. Barry was one of the founders of the Capitoline consultancy group Barry is one of the few engineers in Europe to be qualified as a chartered electrical engineer (IET) and chartered building services engineer (CIBSE). Barry specialises in IT infrastructure and has developed Europe’s first qualification in the subject. He is also a past chairman of the cabling trade organisation, BICSI. Barry is the first CIBSE Low Carbon Consultant to apply this qualification the computer room environment and also one of the first TUI (UpTime Institute) Accredited Tier designers in Europe. Barry wrote the very first data centre training course and Capitoline have continuously developed this to keep up with best practices and the latest data centre standards. Below are some of Barry’s experiences: Design and project oversight for Abu Dhabi Judicial Department, Abu Dhabi data centre design, procurement assistance and technical supervision. Design and project oversight for Allianz Insurance, 60 Grace Church St, London, relocation project. ICT and A/V infrastructure for 8 floor building plus data centre 2 Design and project oversight for Cheshire County Council data centre. 800 m green field site data centre Design and project oversight for University of Kent data centre rebuild project. Design and project oversight for Anglesey County Council computer room rebuild project Design and project oversight for American University of Sharjah new build project for two new data centres 13 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com EDEM KPODO, PMP,ITIL,MCITP,MCTS Edem has an extensive hands-on skills and experience in designing, implementing, managing and auditing information security with special emphasis on the Windows platforms. He has over 8 years experience in planning and managing of IT projects. His passion is analyzing and designing well secured Windows Active Directories and building capacity for internal auditors to ensure their windows platforms are in compliance with required regulations ( SOX, PCI,COBIT,COSO). A number of internal auditors have benefited from his experience and are currently in a position not only to audit but also design well secured windows platforms. Edem is also certified in Microsoft System Center 2012 and Exchange Server 2010. JACOB MANYINA Jacob is educated in UK and Ghana in the areas of Accounting, Auditing, and Information systems. Jacob is a Chartered Accountant with over 12 years of industry and professional experience in designing and implementing computerized audit systems, internal audit systems, training manuals, technical assistance, capacity building, training and transfer. His industry experience includes working with KPMG as senior associate - Advisory, Audit Manager - Internal Audit Agency of the Government of Ghana, and most recently as Senior IT internal Auditor with AngloGold Ashanti Ghana. Jacob in various roles over the years has put together annual audit plans for both IT Audits and SOX in the Continental Africa Region, managed various software development and implementation projects, provided assurance on various software development and implementation projects and reviewed various systems after implementation. He has distinguished himself in the areas of project management, Systems development, Audit, and Risk Management. He has designed and implemented different IT and security systems Jacob is certified internal auditor, certified risk and information systems and control and certified systems auditor 14 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5 No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana www.innovarelearning.com