Download 2017 course portfolio

2017 TRAINING PORTFOLIO
Learn ● Discover● Connect● Stand Out
Innovare Limited, No.17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
SECTION 1: ASSURANCE COURSES
ISACA
1.
2.
3.
4.
5.
CERTIFIED INFORMATION SYSTEMS AUDITOR
CERTIFIED INFORMATION SECURITY MANAGER
CERTIFIED IN RISK AND INFORMATION SYSTEMS CONTROL
CERTIFIED IN THE GOVERNANCE OF ENTREPRISE IT
COBIT 5 (PRACTITIONER AND FOUNDATION)
SECURITY
6.
7.
8.
9.
10.
11.
12.
INFORMATION SECURITY IN HR MANAGEMENT
INFORMATION RISK MANAGEMENT
BUSINESS CONTINUITY MANAGEMENT
DISASTER RECOVERY PLANNING
SECURING ORACLE DATABASE – HANDS ON
PRIVACY & IDENTITY MANAGEMENT
IMPLEMENTING ISO27001 FRAMEWORK
IT AUDIT
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
AUDITING ISO 27001 FRAMEWORK
AUDITING BIOMETRIC AUTHENTICATION SYSTEM HANDS – ON
AUDITING NETWORK INFRASTRUCTURE HANDS – ON
AUDITING SQL DATABASE HANDS – ON
AUDITING MICROSOFT ENVIRONMENT HANDS – ON
AUDITING ORACLE DATABASE & APPLICATION HANDS – ON
ADVANCED ORACLE AUDITTING HANDS – ON
AUDITING GLOBUS TEMENOS T24 HANDS – ON
AUDITING EXCEL APPLICATIONS HANDS – ON
MS WINDOWS & ACTIVE DIRECTORY AUDIT
IT AUDIT & DATA ANYLYSIS USING IDEA
SECTION 2: GOVERNANCE AND SERVICE MANAGEMENT COURSES
FOUNDATION
24. IT SERVICE MANAGEMENT FOUNDATION (ITSM/ITIL)
IT SERVICE MANAGEMENT (ITIL® V 2011 INTERMEDIATE)
A. LIFE CYCLE STREAM
25.
26.
27.
28.
SERVICE STRATEGY AND SERVICE DESIGN BOUQUET
SERVICE TRANSITION AND SERVICE OPERATION BOUQUET
CONTINUAL SERVICE IMPROVEMENT
ITIL® V 2011 MANAGING ACROSS THE LIFE CYCLE COURSE
1|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
B. CAPABILITY STREAM
29. OPERATIONAL SUPPORT AND ANALYSIS
30. RELEASE, CONTROL AND VALIDATION
31. SERVICE OFFERINGS AND AGREEMENT
32. PLANNING, PROTECTION AND OPTIMISATION
33. ITIL® V 2011 MANAGING ACROSS THE LIFE CYCLE COURSE
OTHER SERVICE MANAGEMENT COURSES
34.
35.
36.
37.
38.
SERVICE DESK MANAGER (SDM)
SERVICE DESK ANALYST (SDA)
SERVICE DESK DELIVERY
CUSTOMER RELATIONS MANAGER (CRM)
INCIDENT MANAGEMENT AND ITIL SERVICE DESK
GOVERNANCE & LEADERSHIP
39. IT GOVERNANCE FOR BUSINESS EXECUTIVES
40. IT GOVERNANCE – END TO END
SECTION 3: PROJECT MANAGEMENT COURSES
41.
42.
43.
44.
45.
46.
47.
48.
49.
IT PROJECT MANAGEMENT
MICROSOFT PROJECT MANAGEMENT (SOFTWARE)
MANAGING SUCCESSFUL PROGRAMME FOUNDATION (MSPF)
MANAGING SUCCESSFUL PROGRAMME PRACTITIONER (MSPP)
MSP FOUNDATION AND PRACTITIONER
PRINCE2 FOUNDATION
PRINCE2 PRACTITIONER
PROJECT MANAGEMENT (FOUNDATION)
PROJECT MANAGEMENT (ADVANCE)
SECTION 4: RECORDS MANAGEMENT COURSES
50. ELECTRONIC RECORDS MANAGEMENT
51. BASIC DATA MANAGEMENT USING MICROSOFT ACCESS
52. ADVANCED DATA MANAGEMENT USING MICROSOFT ACCESS
SECTION 5: BUSINESS INTELLIGENCE COURSES
53.
54.
55.
56.
BUSINESS INTELLIGENCE FOR MANAGEMENT
BUSINESS INTELLIGENCE WITH SQL – HANDS ON
CRYSTAL REPORTS PRIMER - HANDS ON
CRYSTAL REPORTS MASTER CLASS – HANDS ON
SECTION 6: ACCOUNTING AND FINANCE COURSES
57. COMPUTERIZED ACCOUNTING SYSTEM
2|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
58.
59.
60.
61.
BUDGETTING AND FINANCIAL MANAGEMENT
ADVANCED EXCEL
FINANCE FOR NON-FINANCIAL MANAGERS
FINANCIAL ANALYSIS
SECTION 7: SOFT AND BUSINESS SKILLS COURSES
LEADERSHIP AND MANAGEMENT COURSES
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
STRATEGIC PLANNING FOR MANAGERS
THE PROFESSIONAL SUPERVISOR
DELEGATION - THE ART OF DELEGATING EFFECTIVELY
TEAM DVELOPMENT AND HIGH PERFORMANCE TEAMS
INVENTORY MANAGEMENT – THE NUTS AND BOLTS
CHANGE MANAGEMENT - CHANGE AND HOW TO DEAL WITH IT
EFFECTIVE PLANNING AND SCHEDULING
NEGOTIATION FOR RESULTS
CRITICAL THINKING
ACCOUNTING SKILLS FOR NEW SUPERVISORS
LEADERSHIP SKILLS FOR SUPERVISORS – COMMUNICATION, COACHING AND CONFLICT
GIVING EFFECTIVE FEEDBACK
BUSINESS LEADERSHIP - BECOMING MANAGEMENT MATERIAL
COACHING - A LEADERSHIP SKILL
BUILDING BETTER TEAMS
BUSINESS AND REPORT WRITING FOR MANAGERS
LEADING TECHNICAL TEAMS
STEPPING UP TO MANAGEMENT
FRONT DESK ADMINISTRATIVE MANAGEMENT
CUSTOMER SERVICE MANAGEMENT
HUMAN RESOURCES TRAINING - HR FOR THE NON-HR MANAGER
THE ABCs OF SUPERVISING OTHERS
MOTIVATING YOUR WORKFORCE
PROBLEM SOLVING AND DECISION MAKING
85. PROBLEM SOLVING & DECISION MAKING
86. CRITICAL THINKING SKILLS DEVELOPMENT
87. INNOVATIVE & CREATIVE THINKING SKILLS
BUSINESS PLANNING
88.
89.
90.
91.
92.
RISK MANAGEMENT
WRITING A BUSINESS PLAN
CRISIS MANAGEMENT
BUSINESS SUCCESSION PLANNING
BASIC BUSINESS MANAGEMENT - BOOT CAMP FOR BUSINESS OWNERS
BUSINESS PROCESS
93. BUSINESS PROCESS ANALYSIS AND REENGINEERING
94. BUSINESS PROCESS MANAGEMENT
3|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
95.
96.
97.
98.
LEAN SIX SIGMA – GREEN BELT
TOTAL QUALITY MANAGEMENT (TQM)
KNOWLEDGE MANAGEMENT
LEAN PROCESS IMPROVEMENT
SALES AND MARKETING
99. MARKETING FOR SMALL BUSINESSES
100. MARKETING AND SALES
101. BRANDING: CREATING AND MANAGING YOUR CORPORATE BRAND
102. TELEMARKETING - USING THE TELEPHONE AS A SALES TOOL
103. SELLING SMARTER
104. PROSPECTING FOR LEADS LIKE A PRO
105. OVERCOMING OBJECTIONS TO NAIL THE SALE
106. DYNAMITE SALES PRESENTATIONS
107. BUILDING RELATIONSHIPS FOR SUCCESS IN SALES
108. CRM - AN INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT
109. CALL CENTER TRAINING - SALES AND CUSTOMER SERVICE TRAINING FOR CALL CENTER AGENTS
110. BODY LANGUAGE: READING BODY LANGUAGE AS A SALES TOOL
111. INTERNET MARKETING
112. WRITING FOR THE WEB
113. CREATING A GOOGLE ADWORDS CAMPAIGN
114. BASIC INTERNET MARKETING
115. MARKETING WITH SOCIAL MEDIA
HUMAN RESOURCES
116. PUBLIC RELATIONS BOOT CAMP
117. PERFORMANCE MANAGEMENT - MANAGING EMPLOYEE PERFORMANCE
118. HIRING FOR SUCCESS - BEHAVIORAL INTERVIEWING TECHNIQUES
119. ORIENTATION HANDBOOK - GETTING EMPLOYEES OFF TO A GOOD START
120. CREATING A TOP-NOTCH TALENT MANAGEMENT
121. STRESS MANAGEMENT
122. BUSINESS SUCCESSION PLANNING - DEVELOPING AND MAINTAINING A SUCCESSION PLAN
123. CONDUCTING EFFECTIVE PERFORMANCE REVIEWS
124. CUSTOMER SERVICE TRAINING - MANAGING CUSTOMER SERVICE SAFETY IN THE WORKPLACE
125. WORKPLACE WELLNESS
126. BUSINESS ETHICS FOR THE OFFICE
127. DIVERSITY TRAINING - CELEBRATING DIVERSITY IN THE WORKPLACE
128. KNOWLEDGE MANAGEMENT
129. BALANCED SCORECARD BASICS
130. EMPLOYEE ACCOUNTABILITY
131. ONBOARDING – THE ESSENTIAL RULES FOR A SUCCESSFUL ONBOARDING PROGRAM
132. CONFLICT RESOLUTION - GETTING ALONG IN THE WORKPLACE
133. RETIREMENT PLANNING
CAREER DEVELOPMENT
134. MASTERING THE INTERVIEW
135. GETTING STUFF DONE - PERSONAL DEVELOPMENT BOOT CAMP
136. EMPLOYEE ACCOUNTABILITY
4|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
137. NETWORKING FOR SUCCESS
138. MANAGING PRESSURE AND MAINTAINING BALANCE
139. SELF LEADERSHIP
140. INFLUENCE AND PERSUATION
141. RESEARCH SKILLS
142. BUSINESS WRITING THAT WORKS
143. BUILDING YOUR SELF ESTEEM AND ASSERTIVENESS SKILLS
144. BUSINESS ETIQUETTE – GAINING THAT EXTRA EDGE
145. PUBLIC SPEAKING – SPEAKING UNDER PRESSURE
146. TIME MANAGEMENT – GET ORGANISED FOR PEAK PERFORMANCE
147. WORKING SMARTER – USING TECHNOLOGY TO YOUR ADVANTAGE
148. EMOTIONAL INTELLIGENCE
149. GOAL SETTING
150. ADVANCED WRITING SKILLS
151. PUBLIC SPEAKING – PRESENTATION SURVIVAL SCHOOL
152. COMMUNICATION STRATEGY
153. PERSONAL BRAND – MAXIMIZING PERSONAL IMPACT
154. CUSTOMER SERVICE TRAINING – CRITICAL ELEMENT OF CUSTOMER SERVICE
155. WRITING REPORTS AND PROPOSALS
156. CONQUERING YOUR FEAR OF SPEAKING IN PUBLIC
157. ADMINISTRATIVE ASSISTANT
158. CREATING DYNAMITE JOB PORTFOLIO
159. GETTING JOB SEARCH STARTED
160. NEGOTIATION SKILLS AND TECHNIQUES
MEETINGS AND EVENTS
161. THE MINUTE TAKER’S WORKSHOP
162. CONFERENCE AND EVENTS MANAGEMENT
163. MEETING MANAGEMENT – THE ART MAKING MEETINGS WORK
TRAIN THE TRAINER
164. USING ACTIVITIES TO MAKE TRAINING FUN
165. SURVIVAL SKILLS FOR THE NEW TRAINER
166. FACILITATION SKILLS
167. DEVELOPING YOUR TRAINING PROGRAM
168. ADVANCED SKILLS FOR THE PRACTICAL TRAINER
SECTION 8 MICROSOFT OFFICE COURSES
OFFICE 2010
169.
170.
171.
172.
173.
174.
175.
176.
MICROSOFT OFFICE PROJECT 2010 – ADVANCED
MICROSOFT OFFICE PROJECT 2010 – FOUNDATION
MICROSOFT OFFICE PROJECT 2010 – INTERMEDIATE
MICROSOFT OFFICE ACCESS 2010 – ADVANCED
MICROSOFT OFFICE ACCESS 2010 – FOUNDATION
MICROSOFT OFFICE ACCESS 2010 – INTERMEDIATE
MICROSOFT OFFICE EXCEL 2010 – FOUNDATION
MICROSOFT OFFICE EXCEL 2010 – INTERMEDIATE
5|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
177.
178.
179.
180.
181.
182.
183.
184.
185.
186.
MICROSOFT OFFICE EXCEL 2010 – ADVANCED
MICROSOFT OFFICE OUTLOOK 2010 – ADVANCED
MICROSOFT OFFICE OUTLOOK 2010 – FOUNDATION
MICROSOFT OFFICE OUTLOOK 2010 – INTERMEDIATE
MICROSOFT OFFICE POWERPOINT 2010 – ADVANCED
MICROSOFT OFFICE POWERPOINT 2010 – FOUNDATION
MICROSOFT OFFICE POWERPOINT 2010 – INTERMEDIATE
MICROSOFT OFFICE WORD 2010 – ADVANCED
MICROSOFT OFFICE WORD 2010 – FOUNDATION
MICROSOFT OFFICE WORD 2010 - INTERMEDIATE
OFFICE 2013
187.
188.
189.
190.
191.
192.
193.
194.
ACCESS 2013 CORE ESSENTIALS
OUTLOOK 2013 CORE ESSENTIALS
POWERPOINT 2013 CORE ESSENTIALS
WORD 2013 CORE ESSENTIALS
EXCEL 2013 CORE ESSENTIALS
WINDOWS 7 CONFIGURING
WINDOWS 7 ENTERPRISE DESKTOP SUPPORT TECHNICIAN
WINDOWS 7 ENTERPRISE DESKTOP ADMINISTRATOR
MICROSOFT HANDS ON
195. MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCSA)
196. MICROSOFT CERTIFIED SOLUTIONS EXPECTS (MCSE)
SECTION 9: CISCO COURSES
197. CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP)
198. CISCO CERTIFIED NETWORK ASSOCIATE SECURITY
199. CISCO CERTIFID NETWORK ASSOCIATIATE
SECTION 10: WEB DESIGN AND GRAPHICS COURSES
200. WEB DESIGN AND GRAPHICS
SECTION 11: AUTOCAD COURSES
201. CERTIFICATE IN AUTOCAD
SECTION 12: DATA CENTER COURSES
202. DATA CENTRE DESIGN
203. DATA CENTRE OPERATIONS MANAGEMENT
6|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
WHY INNOVARE LEARNING CENTER
Our aim is to provide proven, enterprise-wide IT consultancy & training services to organizations in developing
countries by building on our consultants’ years of experience, professionalism and integrity. We can tap into a large
pool of experienced resource, which is a mixture of Ghanaians who know the local business environment very well
and foreigners who will bring external experiences and expertise to support our engagements.
TRAINING METHODOLOGY
The instructor-led training includes a participant resource guide with detailed lesson plans, timelines, and additional
resources such as:
Additional resources
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Hands on exercises
Participants would be served with a case studies - presenting real life scenarios
Materials and exercises designed specifically for adult learning would be provided
Methodology
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We encourage participants to draw on past experiences and facilitate a dialogue of discussion with
regular active participation.
We encourage participants to share their own learning expectations and goals related to the course
content
We Provide real life applications through simulations, case studies, and role playing activities by
facilitators
We Invite “visiting doctors” that are experts in the field to pique participants’ interests
We Empower participants by sharing additional materials and resources online
POST COURSE EVALUATION MECHANISMS FOR IN HOUSE TRAINING
 Participants will be given an end of course project to determine their understanding of the course
 Development of course/training evaluation forms to assess the quality of course and the competence
of the trainer. The results will be reviewed and evaluated jointly by the Company and INNOVARE
 Participants would have 48 hours access to the facilitator after the training programme for questions
 Facilitators would visit participants at their place of work three (3) months after the training to
ascertain IF participants have been able to translate what they have learnt during the course on to the
job and also find out the problems they might be facing so as to help them with solutions.(At a cost)
 Supervisors of participants would be served with questionnaires to enquire about the versatility and
ability of the participants to transfer knowledge acquired during the training onto the job. (At a cost)
7|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
COURSE SESSIONS
 Regular classroom scheduled courses
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Evening
Morning
Weekend
 In-House training ( Onsite – training on premises of the client, Offsite – at INNOVARE)
 Minimum number of participants for In-House Training is 10
o In-House Training can be done for less than 10 participants but for at a higher fee

Client have the power to dictate the course schedule
Suggested Schedule

Weekdays Schedule
o 9am - 4pm
o 5pm - 8pm
o 8am – 12 noon

Weekends Schedule (Saturdays, Sundays)
o 9am - 2pm
o 9am - 4pm
o 8am – 12 noon
(Client Company can suggest a schedule if the above one is not convenient)
 The workshop content can be tailored to the specific needs of the company
 Participants can have specific issues addressed during the training
 A support period can be agreed upon during which participants can still interact with the resource person
for any further assistance in any areas that was treated during the training program.
 There will be some clear cost savings depending on the number of participants involved
 Course fees are negotiable dependent on numbers of participants involved.
 We run courses outside Accra and Ghana.
8|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
SOME OF OUR FACILITATORS
C.K BRUCE
Information Security, IT Audit, IT Governance Trainer
CK is a Certified Information Systems Auditor (CISA), Certified Information Systems Manager (CISM), Sophos
Technical Partner, Cequrux Firewall Administrator, and Data Recovery Partner.
He brings over twenty (20) years experience in IT consultancy specializing in new and emerging technologies for
governmental institutions and private sector companies. He is the President of the world renowned association of
Information System professionals dedicated to the audit, control, and security of information systems, Information
Systems Audit and Control Association (ISACA) Accra Chapter.
Currently he is the Chief Executive Officer Innovare Ghana ltd - Principal Consultant, Trainer – Information Security
and IT audit and an adjunct lecturer in Information Security at GIMPA.
K. N. AKWA
IT Audit, Internal Audit, MIS, Computerized Accounting
He is a fellow of the Chartered Association of Certified Accountants (FCCA), Member of the Ghana Institute of
Chartered Accountants (ICA (GH.), Certified Information Systems Auditor (CISA), and Certified in Risk and
Information control (CRISC), Passed Certified Information Security Manager Exams (CISM), Passed Certified in
Governance in Enterprise IT Exams (CGEIT), Post Graduate Certificate in Computer Systems Auditing (CSA).
Having been trained by KPMG Peat Marwick Oko & Co., Chartered Accountants (Accra, Ghana), he brings over 30
years of experience and has worked with ARKIN & Co., chartered Accountants (London, U.K.), CONN & Co.,
Chartered Accountants (London, U. K), Egala Ocansey & Associates as Chartered Accountant, and currently working
as Principal Consultant of Scala (West Africa) Limited in Accra.
He lectures in Management Information Systems, Computerized Accounting, CISA, CISM and CGEIT and also audits
computer installation of Client companies.
EBO A. RICHARDSON
ITIL, Project Management, IT Governance Trainer
A transformational IT leader and management professional with over 13 years commercial experience, and a
proven track record in IT strategy and governance, audit and assurance, operational risk management, and
programme management / solution delivery.
He had his education and training at Applied Computing & Information Systems and Audit & Assurance, Project &
Programme Management, Relationship & Stakeholder Management, Risk Management, and Business Process
Analysis. He is a certified Information Systems Auditor (IS Assurance, Control, and Governance), Certified PRINCE2
9|INNOVARE TRAINING PORTFOLIO 2015
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
Practitioner (Project Management), ITIL Foundation Certified (IT Service Management), MBCS (Professional
Member, British Computer Society.
Certified in IT audit, control, and assurance (CISA) and project management (PRINCE2), and experienced in the use
of IT management and control frameworks (COBIT and ITIL). He has worked for corporates like VODAFONE GHANA,
NCL GHANA, Alliance & Leicester Plc, UK, KPMG Llp (It Advisory), Uk Independent Consultant, Ghana and
Pricewaterhousecoopers Llp, Uk & Netherlands.
GAFFAR RAHMAN
Gaffar is an accomplished Certified Cisco Network professional and trainer with over eight (8) years of training
experience supported by strong technical support background in network design system security and
administration, troubleshooting of enterprise servers, client operating system and application software, strong
help desk Support background and end-user training.
Has been training CISCO courses since August 2000 and holds Cisco Certified Network Professional (CCNP), CCNP
Route And CCNP Switch, Cisco Certified Network Associate CCNA), Cisco Certified Sales specialist. He is savvy in
Cisco Networks, Microsoft Networks, Linux Networks platforms.
CISCO NETWORKS
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Implementation of IP address technologies advance, Routing protocols configuration EIGRP, RIP,OSPF,
basic knowledge of IS-IS BGP, IPv6, MPLS, and Multicast forwarding, VLANS Inter-VLANS services on SOHO
Networks Basic, site-to-site management , IPSec, manage and monitor security of Wireless LANS
Implementation of firewall technologies on Cisco ASA, sonicWall, cyberoam and fortigate
Implementation of VOIP on Cisco Router with Cisco Unified Call Manager (CUCM) and Call Manager
Express (CME) for local area network and also from IP-IP WAN links as well as to the PBX and PSTN, with
protocols such as H.323, MGCP and SIP.
SARAH ARYEE
Business Intelligence Specialist Trainer
She holds a Masters in Business Administration in Project Management and a BSc. (Hons) Computing from
University of Greenwich, and StayAhead Training - SQL+, PL/SQL and Oracle Forms 1 and 2 Exam IZ0-001, IZI-131.
She brings over 15 years of experience and has worked for corporates like Ecobank Group, SG-SSB Ghana, Ghana
Commercial Bank, Bunzl Vending Service (Bunzl Group Plc) UK, DENTSPLY International (UK) and VT Group Plc (UK).
She has a well-developed set of skills in Business Intelligence Development, Business Systems Analysis and
Support, Database Development and Administration, Project Management, User Training and Support.
10 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
EUGENE ARYEETEY BSc Information Systems, University Of Wales, UK
Eugene is an expert with vast experience in the field of Information Technology both locally and beyond. He has
ten (10) years of experience in IT. He is a practitioner in every module he facilitates.
Below are certifications that Eugene has acquired.
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Microsoft Office Specialist Master
ITIL certified
Windows 7 (Enterprise Desktop Administrator)
RHCE – Redhat Certified Engineer
SCSA – Solaris Certified Systems Administrator
Linux+ - Comptia Certified Linux Professional
Information Technology Infrastructure Library (ITIL v3)
Project+ - Comptia Project Professional
CCNA – Cisco Certified Network Associate
CCNA Security
CEH – Certified Ethical Hacker
CCSE – Checkpoint Certified Security Engineer
Security+ - Comptia Certified Security Professional
CIW – Certified Security Analyst
MCSE – Microsoft Certified System Engineer
OCA – Oracle Certified Associate
MCTIP – Microsoft Certified I.T Professional
CWNA – Certified Wireless Network Administrator
ISO – IEC/ISO 2000 Foundation Certified
VERNON LLOYD FISM
Vernon has been in the IT service industry for over 40 years performing a variety of operational and management
roles within many organisations, world-wide.
Vernon has delivered consultancy and training to numerous organisations in the public and private sectors and is
recognised globally as an authority within the Service Management industry. He is a popular speaker having
addressed numerous major conferences, throughout Europe, the Far East, North America and Latin America.
He invented the ITIL Foundation and he was the lead author for several of the original ITIL books including Service
Delivery, Service Support and Planning to Implement Service Management. Vernon also managed the ITIL Service
Delivery refresh on behalf of the OGC and was a lead author for the Service Design Lifecycle book and is currently
working on the ITIL refresh project including responsibility for updating the Continual Service Improvement Book.
His contribution to Service Management was recognized by the itSMF, when they presented him with the
prestigious “Paul Rappaport” lifetime achievement award and more recently granted him a lifetime Vice President
positio
11 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
KRISHNAN RAJAGOPAL
Krishnan is a recognized expert in the IT industry focusing on security, forensics and training. He has been involved
in the Information Technology field for more than a decade after graduating in the field of Internet Technology
from Staffordshire University, UK.
To date, Krishnan, as he is fondly known as, holds more than 50 various professional certifications and is
recognized internationally as one of the best in the industry for IT Computer Security. His professional certification
includes Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE) and numerous
others. To date he holds the record of being the youngest MCSE in the country and also holds the record for
scoring a perfect 1000 marks on the final exam Networking Essentials Besides certification from Microsoft, he has
also certifications from EC–Council, Adobe, Cisco, Apple, Checkpoint, and Sun in various areas and field.
His work as a forensic computer consultant includes analysing computer documents, emails and data files.
Currently Krishnan has been approached by the enforcement in Mexico, and requested his knowledge and
expertise in creating a customized mobile forensic station investigation methodology for the Policia Federal
(Federal Police), Mexico for the sole purpose of investigating cyber criminals.
LORENZO CABRINI
He is an Italian – Swedish, and he is a seasoned lecturer in Information Technology with over twenty years practical
experience.
He works primarily with LINUX and is an authority in REDHAT, FEDORA, UBUNTU. He also has command in
Operating Systems like, FreeBSD, SUN SOLARIS etc. Lorenzo has been part of lots of major projects in Ghana and
outside the country - he has played as a lead consultant for linux – based projects for Vodafone, GCB, GIMPA,
GCNET, Ghana Revenue Authority and Audit Service etc.
He has taught, produced and mentored lots of Linux professionals in the system.
The name “Lorenzo Cabrini” is iconic especially in the field of Linux. One thing that participants love about Lorenzo
his practicality – at the initial stage of any training, he picks a project and develops it from scratch so in the end the
participants witness a “real live feel” of what Linux is, its management and the operations it can be used for.
He also has Extensive Experience in Database Services Including MYSQL AND POST GRESQL
He is a pro in the use of these languages and frameworks - JAVA, PHP, OCAML, LISP, C/C++, DJANGO, RUBY ON
RAILS – He has developed several business application (which is gone live) with these languages and frameworks
12 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
MATT FLOWERDAY (MBA BSc (Hons), C.Eng, MIET, DCE, DCDC, RCDD, RTPM)
Matt is a founding partner of Capitoline LLP. Originally an electronic and electrical design engineer, Matt has over 30 years experi
ence in the IT industry. Working from the very start of the networking industry Matt has consistently worked in leading edge IT
roles educating clients in new technologies and their implementation.
Matt was previously CEO and owner of IT infrastructure provider Trescray Ltd. for 18 years. During this time he was Involved in
the design and oversight of ICT implementation in a broad range of projects from major co- location data centres to network
infrastructures for stadia and corporations. Matt is credited to having developed the first data centre design and management
course.
Matt is actively involved in auditing physical data centre infrastructures including power cooling, communications and locations
and layouts etc. and is also involved in assessing and improving data center.
In addition to designing and auditing data centres Matt develops and delivers Capitoline’s unique data centre design and
operations training to clients across Europe, Africa, Middle East and Asia and has devised and delivered custom workshops for
clients worldwide. Examples include;
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Auditing and design for data centre development for Gulf University of Science and Technology in Kuwait and
26 data centres for a mobile phone operator in Saudi Arabia.
Development and delivery of bespoke training to Aegide, a data centre equipment manufacturer in the Netherlands
and for collocation companies and various corporations.
Development of AMS-IX standard and auditing of collocation Data Centres for the Amsterdam Internet Exchange
Design and Oversight for Arsenal Emirates Stadium IT infrastructure to support multimedia IP services from HVTV to
ticketing systems.
Design and Oversight for Heathrow Terminal 5 fire systems fibre optic network backbone
BARRY ELLIOT MBA, BSc(Hons), C.Eng, MIET, MCIBSE, DCE, RCDD
With over 25 years’ experience in the IT industry Barry has worked for BICC, Ferranti, Civil Aviation Authority, Brand-Rex,
Novar plc and Honeywell. Barry was one of the founders of the Capitoline consultancy group
Barry is one of the few engineers in Europe to be qualified as a chartered electrical engineer (IET) and chartered building
services engineer (CIBSE). Barry specialises in IT infrastructure and has developed Europe’s first qualification in the subject.
He is also a past chairman of the cabling trade organisation, BICSI. Barry is the first CIBSE Low Carbon Consultant to apply this
qualification the computer room environment and also one of the first TUI (UpTime Institute) Accredited Tier designers in
Europe.
Barry wrote the very first data centre training course and Capitoline have continuously developed this to keep up with best
practices and the latest data centre standards. Below are some of Barry’s experiences:
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Design and project oversight for Abu Dhabi Judicial Department, Abu Dhabi data centre design, procurement assistance
and technical supervision.
Design and project oversight for Allianz Insurance, 60 Grace Church St, London, relocation project. ICT and A/V
infrastructure for 8 floor building plus data centre
2
Design and project oversight for Cheshire County Council data centre. 800 m green field site data centre
Design and project oversight for University of Kent data centre rebuild project.
Design and project oversight for Anglesey County Council computer room rebuild project
Design and project oversight for American University of Sharjah new build project for two new data centres
13 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com
EDEM KPODO,
PMP,ITIL,MCITP,MCTS
Edem has an extensive hands-on skills and experience in designing, implementing, managing and auditing information
security with special emphasis on the Windows platforms.
He has over 8 years experience in planning and managing of IT projects. His passion is analyzing and designing well
secured Windows Active Directories and building capacity for internal auditors to ensure their windows platforms are in
compliance with required regulations ( SOX, PCI,COBIT,COSO).
A number of internal auditors have benefited from his experience and are currently in a position not only to audit but also
design well secured windows platforms.
Edem is also certified in Microsoft System Center 2012 and Exchange Server 2010.
JACOB MANYINA
Jacob is educated in UK and Ghana in the areas of Accounting, Auditing, and Information systems. Jacob is a Chartered
Accountant with over 12 years of industry and professional experience in designing and implementing computerized audit
systems, internal audit systems, training manuals, technical assistance, capacity building, training and transfer.
His industry experience includes working with KPMG as senior associate - Advisory, Audit Manager - Internal Audit Agency
of the Government of Ghana, and most recently as Senior IT internal Auditor with AngloGold Ashanti Ghana.
Jacob in various roles over the years has put together annual audit plans for both IT Audits and SOX in the Continental
Africa Region, managed various software development and implementation projects, provided assurance on various
software development and implementation projects and reviewed various systems after implementation.
He has distinguished himself in the areas of project management, Systems development, Audit, and Risk Management.
He has designed and implemented different IT and security systems
Jacob is certified internal auditor, certified risk and information systems and control and certified systems auditor
14 | I N N O V A R E T R A I N I N G P O R T F O L I O 2 0 1 5
No17 5th Crescent, Asylum Down, Accra |Tel: +233 302 942 878, P.O Box GP18843, Accra, Ghana
www.innovarelearning.com