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IGCSE Business Chp. Keywords – • Class : Y10 • Lesson Topic: Human Resources • Scheme of Work: Communication IGCSE Business Chp. Keywords – Higher thinking Skills P&D Lesson Objectives Planning and Data ALL (KNOWLEDGE) Describe/ Define communication MOST (ANALYSIS) • Analyse a method of communication SOME (EVALUATION ) • Evaluate the usefulness of communication to business success. IGCSE Business Chp. Keywords – Tell me three things... about the topic we are studying. Or, you learnt in the last lesson. STARTER IGCSE Business Chp. Keywords – Questions you would like to ask Today we will begin studying ____________. What are the questions you would like answered. IGCSE Business Chp. Keywords – Noun Play _________ is like (a) ________ because…. First blank is for the topic, concept etc. Second blank is for the random noun. e.g. Communication is like driving because… IGCSE Business Chp. Keywords – CONTRASTING Although… Except… Moreover… If… However… Yet… Apart from… Unless… Despite… As long as… CAUSE & EFFECT Consequently… Due to… As a result… Therefore.. Because of… Because… CONCLUDING Firstly… After… Secondly… Before… Overall… I believe… Finally… I think … In conclusion… it depends… To conclude… short term… Meanwhile… Long term… COMPARING Equally… As with… Like… In the same way… Similarly… Even so… Likewise… CONNECTIVES for Analysis CONNECTIVES for Application CONNECTIVES for Evaluation EMPHASISING Most importantly… Significantly… Notably… Especially… Above all… In particular… Indeed… QUALIFYING Despite… Yet… As long as… Unless… Apart from… If… Moreover… Except… However… Although… ADDING In addition… And… Too… Also… Additionally… As well as… Furthermore… ILLUSTRATING For instance… Such as… In the case of… So… For example… As revealed by… As illustrated by… IGCSE Business Chp. Keywords – Communication • Sending and receiving information. • What different ways do you communicate with people. – – – – – – Family Staff Friends Work Holidays Online IGCSE Business Chp. Keywords – Communication Process Finance Dept Change in payment systems Sender or Instigator E-Mail Channel Medium Feedback Receiver IGCSE Business Chp. Keywords – Vertical & Horizontal Communication Organisation chart shows vertical (black arrows) and lateral (green arrows) Board of directors Finance Marketing Production Finance Officers Marketing Assistants Factory Operatives IGCSE Business Chp. Keywords – Channels of Communication • As well as formal channels of communication, information also passes through an organisation informally (gossip). • Informal can disrupt an organisation’s goals. • Communication is not complete until feedback has been received. IGCSE Business Chp. Keywords – Barriers to Communication .. Can lead to • Unclear messages • Mistakes • IT fault • Costs rising • Poor skills • Demotivated/Confused staff • Jargon IGCSE Business Chp. Keywords – Internal v External Communication • Internal – within the business • External – Outside the business Take down some examples of each IGCSE Business Chp. Keywords – HOW MANY METHOD OF COMMUNICATION CAN YOU LIST IN 15 SECONDS ? IGCSE Business Chp. Keywords – Communication Methods – – – – – – – – Verbal – face to face Written Electronic Visual Audio Group meetings Notice Boards Text! Choose 3 methods of communication and explain advantages and disadvantages. – – – – – – – – – – – Letters Memo Report Notice board Faxes Telephone E-mail Face to face Body language Video/video conferencing Internet IGCSE Business Chp. Keywords – Good Communication • Can be achieved through; • Training • Recruitment • Technology More efficient, organized and profitable business. IGCSE Business Chp. Keywords – CONTRASTING Although… Except… Moreover… If… However… Yet… Apart from… Unless… Despite… As long as… CAUSE & EFFECT Consequently… Due to… As a result… Therefore.. Because of… Because… CONCLUDING Firstly… After… Secondly… Before… Overall… I believe… Finally… I think … In conclusion… it depends… To conclude… short term… Meanwhile… Long term… COMPARING Equally… As with… Like… In the same way… Similarly… Even so… Likewise… CONNECTIVES for Analysis CONNECTIVES for Application CONNECTIVES for Evaluation EMPHASISING Most importantly… Significantly… Notably… Especially… Above all… In particular… Indeed… QUALIFYING Despite… Yet… As long as… Unless… Apart from… If… Moreover… Except… However… Although… ADDING In addition… And… Too… Also… Additionally… As well as… Furthermore… ILLUSTRATING For instance… Such as… In the case of… So… For example… As revealed by… As illustrated by… IGCSE Business Chp. Keywords – Higher thinking Skills P&D Lesson Objectives Planning and Data ALL (KNOWLEDGE) Describe/ Define communication MOST (ANALYSIS) • Analyse a method of communication SOME (EVALUATION ) • Evaluate the usefulness of communication to business success. IGCSE Business Chp. Keywords – ATD Exam style questions A-A* Apply to demonstrate 1. Discuss 2. Evaluate C-B (8-12m) 8+ connectives & key words 1. Explain 2. Analyze E-D (5-7 m) 5+ connectives & key words 1. Identify 2. Define (2-4m) 2 + connectives & key words IGCSE Business Chp. Keywords – Questions you would like to ask e.g. Today we have been studying_______________. Think of 1 questions to ask other people in the class about today’s lesson. PLENARY IGCSE Business Chp. Keywords – Freeze Frame Students have to produce a freeze-frame showing one aspect of their learning. E.G. A communication method or a finance or a sector of the economy IGCSE Business Chp. Keywords – Spell a key word to your friend using sign language… IGCSE Business Chp. Keywords – Exam Question Discuss ________________________________________________________________________ _______________________________________________________________ (6m) Write an exam question based on your learning today. Then, swap books and answer someone else’s question. Answer PLAN: Intro – define key word Explain 1 advantage (BLT) Explain 1 disadvantage (BLT) Conclude – I think, however, it depends…