Download The Empowered Manager

Empowering the
Manager/Employee
Workshop
#ula2016
Mohammad Mirfakhrai & April Love
Faculty Services
J. Willard Marriott Library-University of Utah
[email protected]
[email protected]
Organization of the Workshop
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Introductions
Purpose of the workshop
Pretest
Film The Empowered Manager [30 minutes]
[10-15 minute break]
Post-film discussion
Post-questionnaire
Clarifying key concepts of empowerment
Questions & Wrap-up
Introductions
Attendees introduce themselves to each
other.
Purpose
This workshop is designed to support
individuals and organizations working to
change the traditional roles of supervisors,
managers, and employees.
Behavioral Objectives
• Recognize how traditional bureaucratic
structures shape people in the workplace
to be cautious, safe and compliant.
• Accept that empowerment can work in
real life situations.
• Prepare managers to understand and
more effectively deal with reactions to
empowerment efforts.
Behavioral Objectives
• Confront one’s own personal dependency
and begin to take responsibility for one’s
work situation.
• Support other managers and employees
in the empowerment process.
• Recognize the benefits of empowerment
to people and organizations.
Takeaways
• Develop a process and learn the benefits
of taking responsibility for what you want
& need.
• Teach people about balanced change.
• Understand communication styles
between manager and employee.
• Discuss and learn ways to increase
partnership and shared responsibility.
Your Experiences
Describe a time when you felt empowered
either in your work or personal life.
What is Empowerment?
What are your assumptions about what the
term “Empowerment” means?
Peter Block Quotes
“Within each of us is the ability to create an
organization of our own choosing.”
“Empowerment is not a new set of rules, it’s
changing the rule makers. And that’s what’s
radical about it.”
“We have to change everything.”
Mikhail Gorbachev
The Daily Record, Ellensburg, Washington
April 26, 1990
Pretest
• Handout--Prepare packet for the
attendees.
• 10 minutes for pretest
• Show the film
Photo: Fredric Z. Saunders
Discuss the film.
Attendees share their findings and
discoveries from discussion break out
sessions
[flip chart]
Post Film Questionnaire
• Take the Questionnaire.
“…that when the sea was calm,
All boats alike show’d mastership in
floating…”
Coriolanus, Act IV, scene 3--William Shakespeare
Be Your Own
Manager & Leader
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Self management
Self motivation
Self evaluation
Self responsibility
Self respect
Individual Differences
[see handout in packet]
Maslow's Hierarchy of Needs
Herzberg’s Two Factor
Theory of Motivation
Maslow & Hertzberg
Douglas McGregor’s
Theory of X and Y Managers
Pedagogy vs. Andragogy
• X-theory:
Pedagogyhow
children
learn
• Y-theory:
Andragogy
-how
adults
learn
[M. Knowles. The
Adult learner.
(1984)]
Empowerment
Empowerment Defined
• A management practice of sharing and
delegating information, rewards, and power with
employees so that they can take initiative and
make decisions to solve problems and improve
service and performance.
• Empowerment is based on the idea that giving
employees skills, resources, authority, creative
opportunity, motivation, as well as holding them
responsible and accountable for outcomes of
their actions, will positively contribute to their
competence and satisfaction.
• Accountability has to be a two-way practice.
What If You
Empowered Yourself?
• Take control of your circumstances.
• Promote your abilities to solve
problems and achieve goals.
• Contribute as an individual and as a
team member
(It’s not all about you.)
• Take opportunities
to enhance:
– Perception and vision
– Personal growth
– Your sense of fulfillment
Lack of Empowerment
Encourages a Culture of:
» Compliance
» Control
» Dependency
Equates to Bureaucracy
Do you recognize any of these
in your organization?
Bureaucratic Organization
“Do What You Are Told”
Director
Department Manager
Section Head
Supervisor
Project Leader
Worker
All “Bosses”—
“Workers” are
discounted.
Pancake or Flat
Bureaucratic Structure
Supervisor
Worker
Worker
Worker
Worker
Worker
Worker
Choosing An
Entrepreneurial Path
• We choose between
the status quo
or the exceptional.
• We choose between
caution or courage.
• We choose between
dependency or authority.
More Than Just a Word…
Entrepreneur = Thought + Action
SAS Airline
Organizational Chart
Worker
Worker
Supervisor
Worker
Worker
Supervisor
Section Head
The Entrepreneurial Mindset
Individuals with
entrepreneurial
mindsets are often
drawn to opportunities,
innovation and new
value creation.
Survival involves
innovative thinking.
Characteristics:
• ability to take calculated
risks.
• williness to accept
change and uncertainty.
What is Vision?
• A vision expresses our values and what we
hope to contribute.
• A vision is your preferred future, as a desirable
state, an ideal state. It is an expression of
optimism.
• A vision is really a dream created in our waking
hours of how we would like our organization to
be.
Why Is Vision Important ?
Creating a personal vision
of our job
forces us to take a stand
for our preferred future.
Empowerment = Commitment
• Willing to be the problem solver if
needed… can make the final decision.
• Takes responsibility for solving problems
and how they are solved.
Questions
Workshop Evaluation
References
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Cross, K. P. Adults as Learners: Increasing
Participation and Facilitating Learning. Jossey-Bass:
1992.
De Carolis, D. M. We Are All Entrepreneurs: It's A
Mindset, Not A Business Model. Forbes. ForbesWoman
JAN 9, 2014.
Knowles, M. The Adult Learner: A Neglected Species
(3rd Ed.). Houston, TX: Gulf Publishing: 1984.
Mirfakhrai, M. H. Correlations of job satisfaction among
academic librarians in the United States. Journal of
Library Administration. (1991).
http://www.mindful.org/deep-listening/#