Download Ann Washburn - 3 Key Elements

Presented By:
Ann Washburn
Mentor
Trainer
Body Language Expert
Keynote Speaker
The 3 Voices of
Communication:
Gestures
Tone
Words
CONFIDENTIAL • © Copyright 2010-2016 • 3 Key Elements, Inc. • 801.987.3996 • 3KeyElements.com
Body Language Basics
The Power of Nonverbal Communication and Body Language
Good communication is the foundation of successful relationships, both personally and professionally. But we
communicate with much more than words. In fact, research shows that the majority of our communication is
nonverbal. Nonverbal communication, or body language, includes our facial expressions, gestures, eye
contact, posture, and even the tone of our voice.
Eyes:
Itch/Rub—difficulty “seeing” what you
are saying; draw/paint me a picture
Neck:
Rub/stretch—I don’t want to
follow or see new idea resolve concerns
Head:
Small itch—need more information
Large itch—too much information
Ears:
Itch/tug—I don’t understand; Repeat your comment
Shoulders:
Rub/scratch—not taking on responsibility;
Repeat/resolve concerns
Hands:
Behind back—hiding, withholding;
In Pockets—hiding, withholding;
Crossed in front—comfort; gates
On hips—challenging, defending;
Folded arms—thinking, protecting
Legs:
Represent balance, support, strength
Four Foundational Moves
 What you push, goes away.
 What you pull, comes toward you.
 What you hold down, stays down.
 What you lift, grows.
Feet:
Represent direction of intention/ thinking
 Split feet—split thinking

Both feet aligned—clear direction
Powerful Communication
Reading body language is a skill to find ______________ and _________________. To begin
reading body language, I must remove _______________ and see movements as _________________.
When I see ___________, the next step is to _________ __________ ____________.
801.987.3996 ● [email protected] ● 3KeyElements.com ● © 2010-2015
© 2010-2016 • Offi[email protected] • 3KeyElements.com • 801.987.3996
CONFIDENTIAL
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The Brain
The ability to understand and use nonverbal communication is a powerful tool that will help
you to connect with others, express what you really mean, navigate challenging situations,
and build better relationships.
While you are speaking, the brain prepares and organizes _____ words per minute to say.
At the last moment, our consciousness filters this down to ______ words. As a person speaks,
there are an average of _____ words that are held back. These hidden words show up in
_________ _________________.
Conscious
Conscious
Subconscious
Subconscious
Nonverbal Cues
Body
Nonverbal communication cues can play five roles:
Repetition:
Substitution:
Complementing:
Accenting:
Contradiction:
They can repeat the message a person is making verbally.
They can substitute for a verbal message. For example, a person's eyes can often
convey a far more vivid message than wordsand often do.
They may add to or complement a verbal message. A boss who pats a person on
the back in addition to giving praise can increase the impact of the message.
They may accent or underline a verbal message. Pounding the table, for example,
can underline a message.
They can contradict the message an individual is trying to convey.
801.987.3996 ● [email protected] ● 3KeyElements.com ● © 2010-2015
© 2010-2016 • Offi[email protected] • 3KeyElements.com • 801.987.3996
CONFIDENTIAL
CONFIDENTIAL
Ann Washburn
Mentor
Trainer
Keynote Speaker
Body Language Expert
Ann is a dynamic and inspiring Mentor, Trainer, Keynote Speaker and Body
Language Expert for 3 Key Elements, Inc. She is a Mechanical Engineer with
experience working in flight simulation and explosives. Her life experience and
varied skills bring uncommon insight and understanding to influence the lives of
thousands to expand their potential and reach new heights. She offers
Individual and Group Mentoring, Corporate Training, and other Character
Development Programs. As member of the National Speakers Association, Ann
is a highly sought-after keynote speaker and body language trainer throughout
the region. She has presented to thousands of audiences.
Some organizations 3 Key Elements has worked with include:
ABC 4 News
Alliance Group
Alpine School District
American Family Insurance
American Leadership Academy
Avalon School of Cosmetology
Awaken Spirits Retreat
Biz Divas
Bridgerland ATC
Brigham Young University
Celebration of Real Beauty
Century 21 Realty
Daily Dish
DaVita
doTERRA
Draper City
Ed Kenley Ford Dealership
Elementary Schools
Freedom FastTrack
Good Things Utah
Guardian
Hope Haven Events
Ignite Point
Keller Williams Realty
KSL
LDS Church SLC South Mission
Lifetime Products
Mary Kay Sales Directors
Northwestern Financial
Ogden-Weber Tech College
Olive Garden
Parker Aerospace
Salt Lake Community College
Scentsy
Social Security Department of UT
State Farm Insurance
Strongbrook
SwipeClock
ThoughtsAlive
UT Gov. Finance Officers Assoc.
Utah Dept. of Transportation
Utah Families Foundation
Utah Public Employees’ Assoc.
Utah State Office of Education
Utah Valley University
Vantage Marketing
Weber State University
Women of Strength and Faith
Youth For Freedom
TESTIMONIALS
“I am in sales, and so I took this body language training to increase my income, but I got so much more than that! My
business is on fire because of the things I’ve learned from 3 Key Elements! More importantly, I like the person I’m becoming, and I’m amazed at the gifts I’m discovering within myself. I have a better relationship with myself, and others. These
tools will help me for the rest of my life, and I highly recommend this program to everyone!” - Cory B.
“I cannot say enough about 3 Key Elements. They have changed my life forever. I have become at peace with who I am
and find that I can increase my network and my net worth much easier than I thought possible. Using the tools and mentoring I have become aware of many emotions that were standing in the way of my success. I have successfully removed
them and now I feel free to pursue my own dream of helping others by becoming a mentor...” - Carl O.
801.987.3996 ● [email protected] ● 3KeyElements.com ● © 2010-2015
CONFIDENTIAL
© 2010-2016 • Offi[email protected] • 3KeyElements.com • 801.987.3996
CONFIDENTIAL