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Soft skills training to Postal staff – Government of INDIA
Prepared and Presented by
Dr. A.V. RAMPRASAD, Principal, KLNCE
Prof. S. Balasubramanian, ASP /Mech KLNCE
Who are leaders
 Are leaders born or made .
 Who guides common goal showing the way by example
 Leadership is the ability of a superior to influence the
behaviour of his subordinates and persuade them to
follow a particular course of action .
 Ability to make his subordinates to work with
confidence and zeal
Ultimate leader is ….
 Leader should have high level of intelligence with
sound educational and technical background
 Emotionally stable , should not loose temper at any
 Understand human behaviour , needs , emotions etc
and deal with all people
 Understand the views of others should not do on his
own way
 Not only self motivated but also motivate followers
 Should initiate the work and have creative ability
 Should be able to judge anything for actions and good
 Lead from the front by taking the responsibilities and
must be a decision maker
 Good guide to the subordinates and demonstrate the
ways of doing work
 Should have attractive and pleasing personality with
dignified behaviour
 Should be honor , sincere
 And leave people the will to carry on
Types of leadership
 Management – doing things right
 Leadership – doing right things
 Types – autocratic - Leader makes decisions without
reference to anyone else,High degree of dependency on
the leader,Can create de-motivation and alienation
of staff,May be valuable in some types of business where
decisions need to be made quickly and decisively
 Democratic – Encourage decision making from different
prespective – process of consultation before decision .
Leadership in Simple Terms
Leader Characteristics
Qualities of Leadership
Leadership as Empowerment
The Leadership Role
The Ingredients of a Successful Leader
What is Successful Leadership
Leadership in Simple Terms
» Understand the vision
» Direct and enable others to cooperate in achieving it
“Leadership is the ability to direct people,
those people accept that direction”.
more important, to have
(Lombardi, 2001)
Leadership is not about memorising techniques or devising the perfect
game plan. It is about really paying attention to people – really believing
them, really caring about them, really involving them.”
Leadership is about:
» Motivating
» Inspiring
» Taking people to greater heights
» Working with participants on the how and helping them figure
out the what and why
» Encouraging them to push themselves to achieve the highest
possible performance
» Action
» Enabling, not telling
» Talking the talk and walking the walk...walking alongside
Leadership Qualities
» Enable direction and structure
by the group
» A clear vision
» Charisma
» Enable motivation and enthusiasm
» Make a difference
» People-oriented skills
» Vision and passion
» Strong communicating skills
» Role model
» Have integrity and honesty
» Be organised
(Trenberth and Collins, 1994)
» Skilful communicator
» Build character
» Empathy
(McConnell, 2000)
What leadership qualities
do you have?
Leaders Build Leadership
To build leadership the leader has to enable
participant independence so they can perform with
freedom and autonomy to make informed decisions
without the leader around.
(Hinkson, 2001)
Leadership as Empowerment
“A good leader inspires people to have confidence in their
A great leader inspires people to have confidence
The Leadership Role
A good leader is a person who:
» Is a good teacher
» Doesn’t put down those they are working with
» Gets the most from those they are working with
» Works within the framework of the rules
“A leader is one who knows the way, goes the way, and shows the
John C. Maxwell
The Ingredients of a Successful
» Create and practise values
» Develop committed followers
» Inspire lofty accomplishments
» Model appropriate behaviour
» Focus attention on important issues
» Connect the group to the outside world
(Lee & King, 2001)
What other ingredients are important to be a
successful leader?
What is Successful Leadership?
Successful leaders get the most out of the participants
enable them to learn:
» How to lead and follow within the team
» How to make good decisions
» Not to be afraid to fail
» Character values
» How to be successful leaders and people
» To be the best they can be
(Adapted from Hinkson, 2001)
Leadership Qualities
Qualities of a Leader
Becoming the Person
Others Will Want to Follow
Effective leadership skills are needed more
than ever to stay ahead of the competition
“If you can become the leader you
to be on the inside, you will be able to
become the person you want on the
outside. People will want to follow you.
And when that happens, you’ll be able
to tackle anything in this world.”
The essence of leadership is service
to others
As a leader, you exist to:
 Inspire others to strive for excellence
 Ensure the work environment is safe, challenging, and
 Teach, mentor, provide guidance
True leaders put the welfare of the group
ahead of their own self-interest
Great leaders enhance institutional
capability by driving the actions of others to
achieve greatness
 Create and establish strategies
 Ensure effectiveness and efficiency
 Communicate openly and often
 Build solid relationships
 Act with integrity and fairness
 Provide counsel and direction
 Motivate, coach and develop others
 Produce results, meet objectives and
exceed goals
“How can you have charisma?
Be more concerned about making others
feel good about themselves
than you are making them feel good about
Any leader can get work done by barking
Simplify your Message- It’s not what you
say, but also how you say it.
Really Care about your Audience
Show the Truth- Believe what you say,
Live what you say
Seek a Response- the goal of all
communication is action
Qualities Leaders Posses To Make
Things Happen:
They Know What They Want
They Push Themselves to Act
They Take More Risks
They Make More Mistakes
you can dream it,
you can do it.”
Thanking you