Download Communication Skills Conflict Resolution Skills Problem Solving

Communication Skills
Conflict Resolution Skills
Problem Solving
Listening… The #1 Skill Of An
Effective Team Member
 Good Listeners…
 Offer Suggestions
 Offer Ideas
 Take Risks
 Speak Openly
 Get Involved
 Bring Problems to Light
 Discuss Their Honest Feelings
 Are Creative
Listening…
 The Co-Teachers Who Listen Will…
 Know what their partners beliefs are
 Express their ideas about improving teaching and
learning
 Know their students better
 Deal with problems as they arise
 Be able to define their role clearly
 Create more welcoming and supportive learning
environments
Rationale for listening
 Establishes rapport
 Builds relationships
 Obtain sufficient and
accurate information
needed for collaboration
Factors that Interfere with Effective
Listening
 Responding to assumptions
 Insufficient time for communication
 Daydreaming
 Rehearsing a response
 Stumbling on hot words or phrases
 Filtering messages
 Being distracted by extraneous details
Improving your listening skills
 Mentally prepare for listening
 Mentally review the information given to you
 Categorize the information
 Make notes of informational details
 Use a signal as a cue to remember ideas
 Seek to differentiate and make connections between
inferences, facts, and options’
Principles for effective
interpersonal communication
 Nonverbal communication principles
 Congruence
 Individualism
Verbal communciation principles
concreteness
Neutrality
Suggestions for improving your
communication skills
 Read pgs. 236-239 in Interactions text
 Add to the provided list
 Share your list with a partner
Application Task
 With a partner, refer to page 41, activity # 6 in the
Interactions reading
 You have 15 minutes to complete the task
 Large Group Processing