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Самую свежую версию этого резюме вы можете скачать здесь: https://rabota.ua/cv/7602056 Ivan Date of birth: Location: Relocation: 20 Jan 1989 Kiev Any region of Ukraine Контактные данные резюме скрыты Account Manager 12,000 грн. (last updated 12 Jun 2015) Summary Experience in pre-opening 5* hotel • B2B sales exposure. • Have results of guests problem solving. • Taking the leader role in organization & selling of event within 10 days with million budget. • Promotion compliance and implementation. • Experience of working to targets. • Ability to learn. • Task force in pre-opening 5* hotel in Sochi during XXII Winter Olympic Games Experience Sales Analyst Nov 2014 - present time (2 years 8 months) Satellite-Hold UK (http://satel-h.com/) Транспорт и Логистика Collects data from sales reports for analysis. • Closely studies past sales data to determine trends in productivity. • Examines company budget. • Conducts research into competitive companies and the surrounding market. • Creates sales evaluation reports based on collected data. • Presents sales reports to company managers, directors, and CEOs. • Suggests adjustments and revisions to promotional strategies to improve sales and profitability. • Provides suggestions for budget rearrangement and re-allocation of funds to save money. • Serves as a consultant for company marketing strategies. • Attends and participates in sales strategy meetings. • Leads informational sessions for staff to explain sales trends and new marketing strategies. • Assists in implementing budget and marketing changes, and evaluates results. • Draws up reports of improvements or lack thereof in the wake of company restructuring. Groups & Events Executive Jan 2013 - Nov 2014 (1 year 11 months) Fairmont Hotels & Resorts (http://www.fairmont.com/) 250 to 500 employees Отели / Рестораны / Развлекательные комплексы Development, production and delivery of projects from proposal right up to delivery • Delivering events on time, within budget, that meet (and exceed) expectations of guests. • Setting, communicating and maintaining timelines and priorities on every project • Communicating, maintaining and developing client relationships • Managing supplier relationships • Managing operational and administrative functions to ensure specific projects are delivered efficiently • Providing leadership, motivation, direction and support to team • Maintenance and development good relationship with customers through personal contact or meetings or via telephone etc. • Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers. Reservation Agent Sep 2012 - Jan 2013 (5 months) Fairmont Hotels & Resorts (http://www.fairmont.com/) 250 to 500 employees Отели / Рестораны / Развлекательные комплексы Processes reservations by mail, telephone, fax or central reservation systems referral, from the sales office, other hotel departments, and travel agents. • Excellent product knowledge & possibility of up-selling, meeting expectation of guests and exceeding sell goals. • Knowledge the selling status, rates, and benefits of all packages plans, the credit policy of the hotel and how to code each reservation • Creation and maintenance reservation records by date of arrival and alphabetical listing. Order Taker Jan 2012 - Sep 2012 (9 months) Fairmont Hotels & Resorts (http://www.fairmont.com/) 250 to 500 employees Отели / Рестораны / Развлекательные комплексы Responsible for receiving food and beverage orders from the guest and relaying these orders to the service attendants. • Responsible for handling the cashiering duties and responsibilities in room service. • Responsible for requesting and maintaining the par stock for guest supplies and office supplies in room service area. • Capable of operating all the equipment in room service area. • Performs other duties and responsibilities assigned by the immediate supervisor, which leads to guest satisfaction. Room Attendant Jun 2011 - Sep 2011 (4 months) Carl Personnel Ltd., Munich, Germany (http://www.carl-personal.de/) 100 to 250 employees Отели / Рестораны / Развлекательные комплексы Dealing with bookings by phone, e-mail, letter, fax or face-to-face • Completing procedures when guests arrive and leave, room assigning. • Preparing bills and taking payments • Dealing with special requests from guests (like booking theatre tickets or storing valuable items) • Answering questions about what the hotel offers and the surrounding area • Dealing with complaints & problems. Executive Supervisor Sep 2010 - Jun 2011 (10 months) Coffee Life (http://coffeelife.com.ua/) 50 to 100 employees Отели / Рестораны / Развлекательные комплексы Oversees and supervises daily operations of the coffee house; • Prioritizes, schedules, assigns, trains, reviews and evaluates assigned coffee house staff; • Participates with operation management team to originate, plan, develop and implement long and short term goals; • Monitors integrity of coffee house operation and the provision of services; • Delegates and oversees bartending, kitchen supervision and table service duties; • Resolves routine problems encountered in performance of work assignments. Assistant to Executive Manager Jun 2007 - Mar 2008 (10 months) Meeting Point Ukraine (http://www.meetingpoint.com.ua) 20 to 50 employees Услуги для бизнеса - другое Schedule commitments to maximize CEOs time efficiency • Prepare agendas in advance • Record, transcribe & post the Minutes of Executive and other meetings as needed. Arrange amenities as needed for travel • • • • • As arranged, 'rescue' CEO from laggards and unwanted phone calls Arrange meetings, meeting facilities as needed, business as well as personal travel Prepare itinerary and trip file for business travel Prepare, complete and submit expense reports for Executives as well as other employees in the office Take initiative on requests and inquiries of administrative nature. Education Kyiv National University of Trade & Economics (Kyiv, Ukraine) End date 2014 Management & Administration Master of Science Language skills English - advanced (IELTS 6.0) I can be interviewed in this language Polish - elementary Russian - fluent I can be interviewed in this language Ukrainian - native I can be interviewed in this language Courses, Trainings, Certification British Council (Kyiv, Ukraine) End date 2013 English Advanced Course Additional Information Computer Skills Word, Excel, PowerPoint, Access, Outlook, Opera PMS, 1C Scientific Activities II place of National Management Competition Kyiv National University named after Shevchenko, 2012 Personal Qualities Ability to recognize buying & closing signals. • The ability to research potential corporate clients in detail. • Familiar with risk assessment, asset class analysis, ratings and forecasts and rigorous benchmarking of the business environment. • Conversant with Microsoft office applications and CRM database systems. • Identifying cross-selling opportunities. Interests and Hobbies World literature, Theatre, Jogging, Swimming Objective Currently looking for a new and challenging position within the trade/hospitality/travel sector, one which will make best use of existing skills and experience acquired in privately owned companies while enabling further personal and professional development. Это резюме создано на rabota.ua. Самую свежую версию этого резюме вы можете скачать здесь: https://rabota.ua/cv/7602056