Download Account Manager 12000 грн. (last updated 12 Jun 2015)

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Ivan
Date of birth:
Location:
Relocation:
20 Jan 1989
Kiev
Any region of Ukraine
Контактные данные резюме
скрыты
Account Manager 12,000 грн.
(last updated 12 Jun 2015)
Summary
Experience in pre-opening 5* hotel
• B2B sales exposure.
• Have results of guests problem solving.
• Taking the leader role in organization & selling of event within 10 days with million budget.
• Promotion compliance and implementation.
• Experience of working to targets.
• Ability to learn.
• Task force in pre-opening 5* hotel in Sochi during XXII Winter Olympic Games
Experience
Sales Analyst
Nov 2014 - present time (2 years 8 months)
Satellite-Hold UK (http://satel-h.com/)
Транспорт и Логистика
Collects data from sales reports for analysis.
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Closely studies past sales data to determine trends in productivity.
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Examines company budget.
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Conducts research into competitive companies and the surrounding market.
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Creates sales evaluation reports based on collected data.
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Presents sales reports to company managers, directors, and CEOs.
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Suggests adjustments and revisions to promotional strategies to improve sales and profitability.
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Provides suggestions for budget rearrangement and re-allocation of funds to save money.
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Serves as a consultant for company marketing strategies.
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Attends and participates in sales strategy meetings.
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Leads informational sessions for staff to explain sales trends and new marketing strategies.
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Assists in implementing budget and marketing changes, and evaluates results.
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Draws up reports of improvements or lack thereof in the wake of company restructuring.
Groups & Events Executive
Jan 2013 - Nov 2014 (1 year 11 months)
Fairmont Hotels & Resorts (http://www.fairmont.com/)
250 to 500 employees Отели / Рестораны / Развлекательные комплексы
Development, production and delivery of projects from proposal right up to delivery
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Delivering events on time, within budget, that meet (and exceed) expectations of guests.
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Setting, communicating and maintaining timelines and priorities on every project
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Communicating, maintaining and developing client relationships
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Managing supplier relationships
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Managing operational and administrative functions to ensure specific projects are delivered efficiently
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Providing leadership, motivation, direction and support to team
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Maintenance and development good relationship with customers through personal contact or meetings or via telephone
etc.
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Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery
and customer specifications to their managers.
Reservation Agent
Sep 2012 - Jan 2013 (5 months)
Fairmont Hotels & Resorts (http://www.fairmont.com/)
250 to 500 employees Отели / Рестораны / Развлекательные комплексы
Processes reservations by mail, telephone, fax or central reservation systems referral, from the sales office, other hotel
departments, and travel agents.
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Excellent product knowledge & possibility of up-selling, meeting expectation of guests and exceeding sell goals.
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Knowledge the selling status, rates, and benefits of all packages plans, the credit policy of the hotel and how to code
each reservation
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Creation and maintenance reservation records by date of arrival and alphabetical listing.
Order Taker
Jan 2012 - Sep 2012 (9 months)
Fairmont Hotels & Resorts (http://www.fairmont.com/)
250 to 500 employees Отели / Рестораны / Развлекательные комплексы
Responsible for receiving food and beverage orders from the guest and relaying these orders to the service attendants.
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Responsible for handling the cashiering duties and responsibilities in room service.
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Responsible for requesting and maintaining the par stock for guest supplies and office supplies in room service area.
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Capable of operating all the equipment in room service area.
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Performs other duties and responsibilities assigned by the immediate supervisor, which leads to guest satisfaction.
Room Attendant
Jun 2011 - Sep 2011 (4 months)
Carl Personnel Ltd., Munich, Germany (http://www.carl-personal.de/)
100 to 250 employees Отели / Рестораны / Развлекательные комплексы
Dealing with bookings by phone, e-mail, letter, fax or face-to-face
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Completing procedures when guests arrive and leave, room assigning.
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Preparing bills and taking payments
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Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
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Answering questions about what the hotel offers and the surrounding area
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Dealing with complaints & problems.
Executive Supervisor
Sep 2010 - Jun 2011 (10 months)
Coffee Life (http://coffeelife.com.ua/)
50 to 100 employees Отели / Рестораны / Развлекательные комплексы
Oversees and supervises daily operations of the coffee house;
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Prioritizes, schedules, assigns, trains, reviews and evaluates assigned coffee house staff;
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Participates with operation management team to originate, plan, develop and implement long and short term goals;
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Monitors integrity of coffee house operation and the provision of services;
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Delegates and oversees bartending, kitchen supervision and table service duties;
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Resolves routine problems encountered in performance of work assignments.
Assistant to Executive Manager
Jun 2007 - Mar 2008 (10 months)
Meeting Point Ukraine (http://www.meetingpoint.com.ua)
20 to 50 employees Услуги для бизнеса - другое
Schedule commitments to maximize CEOs time efficiency
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Prepare agendas in advance
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Record, transcribe & post the Minutes of Executive and other meetings as needed. Arrange amenities as needed for
travel
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As arranged, 'rescue' CEO from laggards and unwanted phone calls
Arrange meetings, meeting facilities as needed, business as well as personal travel
Prepare itinerary and trip file for business travel
Prepare, complete and submit expense reports for Executives as well as other employees in the office
Take initiative on requests and inquiries of administrative nature.
Education
Kyiv National University of Trade & Economics (Kyiv, Ukraine)
End date 2014
Management & Administration Master of Science
Language skills
English - advanced (IELTS 6.0)
I can be interviewed in this language
Polish - elementary
Russian - fluent
I can be interviewed in this language
Ukrainian - native
I can be interviewed in this language
Courses, Trainings, Certification
British Council (Kyiv, Ukraine)
End date 2013
English Advanced Course
Additional Information
Computer Skills
Word, Excel, PowerPoint, Access, Outlook, Opera PMS, 1C
Scientific Activities
II place of National Management Competition
Kyiv National University named after Shevchenko, 2012
Personal Qualities
Ability to recognize buying & closing signals.
• The ability to research potential corporate clients in detail.
• Familiar with risk assessment, asset class analysis, ratings and forecasts and rigorous
benchmarking of the business environment.
• Conversant with Microsoft office applications and CRM database systems.
• Identifying cross-selling opportunities.
Interests and Hobbies
World literature, Theatre, Jogging, Swimming
Objective
Currently looking for a new and challenging position within the trade/hospitality/travel sector, one
which will make best use of existing skills and experience acquired in privately owned companies
while enabling further personal and professional development.
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