Download patient_and_family_support_manager_role_description

Be Part of Something Special. Be Part of Team Beatson.
Beatson Cancer Charity
Beatson Cancer Charity supports and enhances the treatment, care and wellbeing of current, former and future
cancer patients and their families, in particular Beatson patients, working in partnership with the NHS, the Beatson
West of Scotland Cancer Centre and related facilities.
Supporting Beatson Cancer Charity offers the wider community a unique opportunity to contribute to the fight
against cancer in the broadest possible sense. Without fundraising and the amazing kindness and generosity of our
supporters none of our charitable activity could take place.
Fundraising and Communications
Without our fundraising and communications activity none of our charitable activity would take place as we are
completely reliant on the funds we raise to fund charitable activity. Having a high public profile is a significant factor
in driving our fundraising forward. Many current and former patients and their families, friends and colleagues see
their involvement in our fundraising and communications activity as part of their cancer journey and our fundraising
and communications teams play a key role in supporting them with this.
Patient and Family Support
Patient and Family Support comprises a comprehensive range of wellbeing and specialist services including
complementary therapy’s, specialist health and work support and specialist activities delivered by charity staff and
volunteers through our unique and award-winning Wellbeing Centre and throughout the Beatson and at related
facilities.
Funding
The funding we provide comprises financial awards to various individuals and institutions involved in the care and
investigation of cancer, including the NHS, in line with the charity’s funding policy in the furtherance of
its objectives. The key areas of funding are: specialist staff resources, innovative service developments, enhanced
medical equipment, novel research projects and educational staff development
Patient and Family Support
Beatson Cancer Charity staff and volunteers provide a wide range of patient and family support free of charge to
all patients within the Beatson and at an increasing number of related facilities where cancer patients are treated
including at the Queen Elizabeth University Hospital, the New Victoria Hospital and Lanarkshire Beatson.
Wellbeing
The Beatson Cancer Charity Wellbeing Centre on Level 4 of the Beatson is open from 0900 until 2100 seven days a
week providing a unique space where patients can relax away from the clinical environment and enjoy the stunning
views. Tea, coffee, soft drinks and fresh fruit smoothies are available for patients and their families as well as
reading materials and board games. Wi-Fi, desktop computers and iPads are available as well as a cinema that can
be used to watch DVD’s or satellite television including major sporting events. We also provide a catering service
and reading materials for day patients and out patients attending clinics throughout the cancer centre and at many
related facilities. The Wellbeing Centre holds a stock of basic clothing items that are available on request for
patients when required. Beatson Cancer Charity staff and volunteers also manage a Welcome Desk at the main
entrance to the Beatson and accompany patients throughout the cancer centre helping to relieve some of their
anxiety.
Complementary Therapies
There are three treatment rooms in the Wellbeing Centre on Level 4 of the Beatson Cancer Centre where a range
of complementary therapies are on offer primarily to patients but also to family members and NHS staff including
reflexology, massage, reiki, relaxation, manicure, pedicure and holistic facials. A range of self-help breathing,
relaxation and distraction techniques are available to boost confidence, self-esteem and to assist patients with
anxiety. Complementary Therapies are also available in the In Patient Wards, the Chemotherapy Day Unit, the
Radiotherapy Department and at an increasing number of related facilities including in enhanced treatment rooms
at Ward 4B1 in the Queen Elizabeth University Hospital and at Lanarkshire Beatson as well as Clinic P at the New
Victoria Hospital.
Hairdressing
A hairdressing salon in the Wellbeing Centre is open from 0900 until 1700 Monday to Friday and Saturday mornings.
Our hairdressers are fully experienced in dealing with the very sensitive nature of hair loss and work very closely
with NHS colleagues to make sure each patient receives the best possible treatment. They cut, style, set, blow dry,
carry out head shaves and give advice and information on hair care during treatment. All of our hairdressers are
trained in Headstrong scarf tying techniques that they are happy to pass on to patients.
Podiatry
We provide podiatry treatments for patients in the Wellbeing Centre, throughout the Beatson and at related
facilities.
Activities
We provide a range of activities for patients and their families from supporting special occasions such as birthdays,
anniversaries and weddings to musical events and simply encouraging patients to socialise and take part in gentle
exercise or activity.
Specialist Health and Work Service
Specialist staff support and engage with patients in continuing their work during treatment and returning to work
post treatment as well as supporting healthcare professionals to assist patients with work related issues. This is a
unique and innovative service for people with a cancer diagnosis and their families/carers who are experiencing
work related difficulties. It provides access to specialist staff that are registered health professionals with specific
experience in relevant areas including disability management and the Equality Act. The specialist staff are skilled in
negotiation in relation to employment situations and advocate on behalf of patient’s rights and health care needs
in relation to their employment.
Title:
Reporting to:
Salary:
Patient and Family Support Manager
Head of Patient and Family Support
Dependent on experience
Full time permanent post, 35 hours per week, 35 days annual leave and 5% of salary as pension contribution.
Although core hours are Monday to Friday 9am to 5pm flexible working will be required including evenings and
weekends to meet the demands of the role.
The purpose of this role is to support the Head of Patient and Family Support with the development, management,
administration and delivery of patient and family support provided by Beatson Cancer Charity. You will contribute
to the operational and strategic development of the Patient and Family Support function.
You will be responsible for the management of the Patient and Family Support team working in and from, the
Beatson West of Scotland Cancer Centre (BWoSCC) and related facilities. While the role is based in the Beatson
Cancer Charity office you will be required to coordinate the implementation and management of Patient and Family
Support provided within the BWoSCC and at all related facilities ensuring consistently high standards are
maintained across all locations.
Responsibilities
 To assist, advise and support the Head of Patient and Family Support with the development and
implementation of the strategy.
 To ensure the quality and standard of all services are delivered and maintained to an exceptionally high
standard across all locations, regularly travelling to related facilities to engage with staff.
 Ensure best practice is implemented across the team and in all activity, in line with relevant legal and
statutory requirements, charity law and OSCR guidelines.
 Line manage Patient and Family Support Therapists and Coordinators, motivate, encourage and build a
dynamic and successful team.
 Ensure the optimum level of volunteers are in place and that they are fully trained and motivated.
 As a member of the wider management team to attend relevant internal and external meetings, produce
reports and maintain and contribute to policy and decision-making and all aspects of organisational
development.
 Ensure TM2 database is up to date and that statistics are produced timeously for management reporting
purposes.
 To ensure that the appropriate level of staff and resources are in place at all times to deliver services
effectively and efficiently.
 Build relationships with NHS staff and other partners and stakeholders across the BWoSCC and related
facilities to promote and develop the integration of services.
 To engage with patients/former patients and their families/carers in order to identify new opportunities
for expanding the provision of practical comfort and support.
 To ensure all policies and procedures are up to date and adhered to.
 Participate effectively in the process of recruitment, selection, training and retention of staff.
 To attend events and give presentations on behalf of the charity.
 To develop the awareness and perception of the charity whilst protecting its reputation.
 Any other duties as may be required by the Head of Patient and Family Support.
 Committed to the vision, mission and ethos of the charity.
Essential Criteria
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An innovative and positive attitude.
Strong interpersonal skills.
Excellent communication skills.
Proactive approach to challenges.
Demonstrate a sound understanding of complementary therapies in relation to the care of cancer patients
with active, progressive and advanced disease.
Relevant experience of managing a team and working at management level in a services related
environment.
Experience working with cancer patients.
Understanding of Health and Safety issues in an NHS environment.
Understanding of infection control procedures.
Conversant with conducting risk assessments.
Hold a driving licence and access to a car at all times for business use.
Computer literate in Word, Excel and PowerPoint.
This job description may be reviewed and amended in light of changing professional demands. A job description is
not a rigid or inflexible document but acts to provide guidelines to the duties expected while in post.