Download patient_and_family_support_coordinator

Be Part of Something Special. Be Part of Team Beatson.
Beatson Cancer Charity
Beatson Cancer Charity supports and enhances the treatment, care and wellbeing of current, former
and future cancer patients and their families, in particular Beatson patients, working in
partnership with the NHS, the Beatson West of Scotland Cancer Centre and related facilities.
Supporting Beatson Cancer Charity offers the wider community a unique opportunity to contribute to
the fight against cancer in the broadest possible sense. Without fundraising and the amazing kindness
and generosity of our supporters none of our charitable activity could take place.
Fundraising and Communications
Without our fundraising and communications activity none of our charitable activity would take place
as we are completely reliant on the funds we raise to fund charitable activity. Having a high public
profile is a significant factor in driving our fundraising forward. Many current and former patients and
their families, friends and colleagues see their involvement in our fundraising and communications
activity as part of their cancer journey and our fundraising and communications teams play a key role
in supporting them with this.
Patient and Family Support
Patient and Family Support comprises a comprehensive range of wellbeing and specialist services
including complementary therapy’s, specialist health and work support and specialist activities
delivered by charity staff and volunteers through our unique and award-winning Wellbeing Centre and
throughout the Beatson and at related facilities.
Funding
The funding we provide comprises financial awards to various individuals and institutions involved in
the care and investigation of cancer, including the NHS, in line with the charity’s funding policy in the
furtherance of its objectives. The key areas of funding are: specialist staff resources, innovative
service developments, enhanced medical equipment, novel research projects and educational staff
development
Patient and Family Support
Beatson Cancer Charity staff and volunteers provide a wide range of patient and family support free
of charge to all patients within the Beatson and at an increasing number of related facilities where
cancer patients are treated including at the Queen Elizabeth University Hospital, the New Victoria
Hospital and Lanarkshire Beatson.
Wellbeing
The Beatson Cancer Charity Wellbeing Centre on Level 4 of the Beatson is open from 0900 until 2100
seven days a week providing a unique space where patients can relax away from the clinical
environment and enjoy the stunning views. Tea, coffee, soft drinks and fresh fruit smoothies are
available for patients and their families as well as reading materials and board games. Wi-Fi, desktop
computers and iPads are available as well as a cinema that can be used to watch DVD’s or satellite
television including major sporting events. We also provide a catering service and reading materials
for day patients and out patients attending clinics throughout the cancer centre and at many related
facilities. The Wellbeing Centre holds a stock of basic clothing items that are available on request for
patients when required. Beatson Cancer Charity staff and volunteers also manage a Welcome Desk at
the main entrance to the Beatson and accompany patients throughout the cancer centre helping to
relieve some of their anxiety.
Complementary Therapies
There are three treatment rooms in the Wellbeing Centre on Level 4 of the Beatson Cancer Centre
where a range of complementary therapies are on offer primarily to patients but also to family
members and NHS staff including reflexology, massage, reiki, relaxation, manicure, pedicure and
holistic facials. A range of self-help breathing, relaxation and distraction techniques are available to
boost confidence, self-esteem and to assist patients with anxiety. Complementary Therapies are also
available in the In Patient Wards, the Chemotherapy Day Unit, the Radiotherapy Department and at
an increasing number of related facilities including in enhanced treatment rooms at Ward 4B1 in the
Queen Elizabeth University Hospital and at Lanarkshire Beatson as well as Clinic P at the New Victoria
Hospital.
Hairdressing
A hairdressing salon in the Wellbeing Centre is open from 0900 until 1700 Monday to Friday and
Saturday mornings. Our hairdressers are fully experienced in dealing with the very sensitive nature of
hair loss and work very closely with NHS colleagues to make sure each patient receives the best
possible treatment. They cut, style, set, blow dry, carry out head shaves and give advice and
information on hair care during treatment. All of our hairdressers are trained in Headstrong scarf
tying techniques that they are happy to pass on to patients.
Podiatry
We provide podiatry treatments for patients in the Wellbeing Centre, throughout the Beatson and at
related facilities.
Activities
We provide a range of activities for patients and their families from supporting special occasions such
as birthdays, anniversaries and weddings to musical events and simply encouraging patients to
socialise and take part in gentle exercise or activity.
Specialist Health and Work Service
Specialist staff support and engage with patients in continuing their work during treatment and
returning to work post treatment as well as supporting healthcare professionals to assist patients with
work related issues. This is a unique and innovative service for people with a cancer diagnosis and
their families/carers who are experiencing work related difficulties. It provides access to specialist staff
that are registered health professionals with specific experience in relevant areas including disability
management and the Equality Act. The specialist staff are skilled in negotiation in relation to
employment situations and advocate on behalf of patient’s rights and health care needs in relation to
their employment.
Title:
Reporting to:
Salary:
Patient and Family Support Coordinator
Patient and Family Support Manager
Dependent on experience
Full time permanent post, 35 hours per week, 35 days annual leave and 5% of salary as pension
contribution. Although core hours are Monday to Friday 9am to 5pm flexible working will be
required including evenings and weekends to meet the demands of service requirements.
The purpose of this role is to coordinate the day to day Patient and Family Support function and
assistants working in and from the Beatson West of Scotland Cancer Centre (BWoSCC). You will
contribute to the operational and strategic development of our Patient and Family Support services
Part of this role will be directly involved in the provision of support to patients, family members and
staff in the wellbeing centre and wards.
You should have relevant experience of managing a team and of providing care within an NHS
environment.
Responsibilities
 The delivery of Patient and Family Support in the BWoSCC and related facilities when required.
 Line management of Patient and Family Support Assistants.
 Working with your colleagues to ensure collaboration across the team.
 Proactively engage with staff, families and patients to encourage use of Patient and Family
Support services available at all locations.
 Maintaining exceptional quality service provision and standards of care.
 To ensure all patients, family and staff receive an excellent standard of care.
 Support the Patient and Family Support Manager to ensure the appropriate level of staff and
resources are in place at all times to deliver services effectively.
 Build relationships across all locations with NHS staff and other partners and stakeholders to
promote and develop the integration of our services.
 To develop a dynamic and successful team.
 To assist with recruitment and training of Patient and Family Support staff and volunteers.
 To advise and support the Patient and Family Support Manager.
 To assist with the development and implementation of the strategy.
 Ensure all policies and procedures are adhered to.
 To attend events and give presentations on behalf of the charity.
 To collect and provide statistics and reports for management purposes.
 To identify new opportunities for expansion and development.
 Point of contact for general queries.
 Any other duties as may be required by the Management team.
 To develop the awareness and perception of the charity whilst protecting its reputation.
 Committed to the vision, mission and ethos of the charity.
Person Specification
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A positive attitude and flexible approach
Good organisational skills.
Strong interpersonal skills.
Excellent communication skills.
Proactive approach to challenges.
Energetic to support transportation of patients between the wards and the wellbeing
centre/treatment rooms.
Essential Criteria
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Experience working with cancer patients.
Relevant experience of managing a team and of providing care within an NHS environment.
Hold a driving licence and have access to a car at all times for business use.
Computer literate in Word, Excel and PowerPoint
This job description may be reviewed and amended in light of changing professional demands. A job
description is not a rigid or inflexible document but acts to provide guidelines to the duties expected
while in post.