Download Young+Persons+Guide - Tennant Street Medical Practice

Drs Sagoo McKenna Bonavia Berry Naisby Smith
Wightman and Rehman
Tennant Street Medical Practice Stockton on Tees
Tel. No. 01642 613331 Fax no. 01642 675612
YOUNG PERSON’S GUIDE
Meet the team!
The Doctors
Team
Dr
Dr
Dr
Dr
Dr
Dr
Dr
Dr
Rob Sagoo
Tony McKenna
Iain Bonavia
Jonathan Berry
Mary Naisby
Rupert Smith
Tracey Wightman
Ishtiaq Rehman
The Practice Nursing Team
Sister Hazel Elliott
Sister Tracey Horner
Sister Pam Adele
Treatment Room Services
Sister Maxine Gittus
Here to listen, not to tell
We provide a confidential service to all our patients, including under
16s. This means that you can tell others about your visit, but we
won’t.
The only reason why we might have to consider passing on
confidential information without your permission would be to protect
you or someone else from very serious harm. We would always try
to discuss this with you first.
If you are being treated elsewhere – for example at a hospital or
Brook centre – it is best if you allow the doctor or nurse
there to inform the Practice of any treatment you are
receiving. If you have any worries about confidentiality,
please feel free to ask a member of the surgery staff.
How do I see a doctor or nurse at the surgery?
Phone 01642 613331 to make an appointment.
You can see a doctor or have a telephone appointment on the same
day if you phone early in the morning
Telephone advice: If you just want to speak to a doctor or nurse,
leave your phone number (mobile is fine) and the receptionist will
give you a time when the doctor or nurse will phone you back. Great
if you’re worried about something, but can’t easily get to the surgery
that day. Female doctors are available for those patients preferring to see another
woman.
Appointment times:
Monday to Friday
Doctors - 8.30 – 11.00 mornings, 3.00 – 5.45 afternoons
Nurses – 8.30- 12.15 mornings, 1.30 – 5.45 afternoons
Home visits:
These are only available for the housebound or if you are too
ill to come to the surgery.
Out of hours
A doctor is always available (24 hours, every day) for urgent
medical advice or consultation.
Phone 0845 60 31 31
If your problem is urgent you can speak to a doctor and just get advice or you
may be asked to attend a ‘Primary Care Centre’ to see the doctor if you require
urgent medical treatment. There are lots of other ways to get advice whether or
not it’s normal surgery hours. (See p4)
Main attractions …
General Health Checks and
Advice – available with our practice nurses
 Help with stopping smoking
 Weight management/healthy lifestyle
 Advice on minor health problems
 Breathing and diabetes clinics
Vaccinations
Many dangerous infections can be avoided by vaccinations. Make sure you keep
your immunizations up-to-date! Over 16s are recommended a TETANUS booster
and a POLIO booster every 10 years.
IMPORTANT!! If you are 24 or under and have not had your Meningitis C jab, we
strongly recommend you make an appointment with one of our
practice nurses for it.
We also provide a complete service for travel vaccinations and
advice. You should be aware that there may be a charge for
this service. BE SAFE IN THE SUN!
Contraception
We offer a full range of contraceptive and sexual health advice, including
emergency contraception. Clinic times are listed on page 5. If you've had
unprotected sex or the condom broke, emergency contraception (usually in pill
form) can be taken up to 3 days afterwards. However, it is more effective if taken
within 24 hours. However, an IUCD can usually be fitted up to 5 days afterwards,
which can still prevent pregnancy. Emergency contraception is available free from
our Nurse Practitioners Sister Pam Adele and Tracey Horner or any of the local
Family Planning Clinics and most sexual health clinics.
Emergency contraception can be obtained free at most chemists if you're over 14.
Let us point you in the right
direction…
GET THE RIGHT TREATMENT
NHS Direct Online
www.nhsdirect.nhs.uk
Provides quality health advice and
information. There’s a self-help guide
to treating common health problems
at home and an encyclopedia
covering over 400 illnesses and
conditions, treatments and
operations.
NHS Direct self-help guide: Not
feeling well?
This handy reference book works
alongside the NHS Direct telephone
service and is free of charge, available
in the surgery, pharmacies or
Safeway. It contains advice on most
common symptoms or problems.
Call NHS Direct
0845 4647
This is a confidential 24-hour advice
and health information service. You
can call NHS Direct any time, for
advice on what to do if you or a
family member feels ill.
Pharmacists
Give advice on common
complaints, such as
coughs, colds, flu, sore
throats, aches and pains. They can
also answer any questions about
medicines and other issues, such as
healthy eating and giving up
smoking. Your pharmacist can
advise you when your symptoms are
more serious and may suggest you
visit your GP. You can talk to your
pharmacist in confidence – even
about the most personal symptoms
– and you don’t need to make an
appointment.
Nearest Accident and Emergency department
North Tees and Hartlepool NHS Trust, Hardwick, Stockton on Tees
Tel. No. 01642 617617
If you or a family member needs emergency hospital
treatment you should immediately go to your nearest
accident and emergency (A&E) department or call 999
for an emergency ambulance.
Family Planning Clinics
Tennant Street Medical Practice
Monday 12.00pm - 1.00pm – no appointment needed
Tuesday 10.30 – 12.30pm – appointment required
Sisters Pam Adele and Tracey Horner will also see patients for emergency
contraception on Wednesday, Thursday and Friday
North Tees Family Planning Clinics
Monday
Health Centre, Lawson Street Stockton
North Tees General Hospital
6.30pm to 8.00pm
6.30pm to 8.00pm
Tuesday
Health Centre, Queensway Billingham
Health Centre, Queensway Billingham
Health Centre, Trenchard Ave, Thornaby
10.00am to 11.30am
6.30pm to 8.00pm
6.30pm to 8.00pm
Wednesday
Health Centre, Lawson Street Stockton
Health Centre, Lawson Street Stockton
10.00am to 11.30am
6.30pm to 8.00pm
Thursday
Health Centre, Queensway Billingham
Health Centre, Trenchard Ave, Thornaby
10.00am to 11.30am
6.30pm to 8.00pm
Friday
North Tees General Hospital
Young Person’s Clinic, Lawson Street, Stockton
1.30pm to 3.00pm
5.00pm to 6.30pm
Sunday
Emergency contraception
North Tees Confidential, University Hospital of North Tees
2.00pm – 4.00pm
Sex and Relationships
Sexwise – Helpline 0800 28 29 30
This is a free and confidential advice line on sex
and your relationships and contraception.
Local Youth Advisory Clinic
Connexions One Stop Shop, Bishopton House, 16 Bishopton Lane, Stockton On
Tees, TS18 2AA. Tel No – 01642 677600 Email – [email protected]
Sexual Health Clinic
Sister Hazel Elliott is available to provide a sexual health service in the Practice on
a Monday afternoon from 2.15pm and Wednesday afternoon from 5.00pm. If this
time is not convenient you can ask the receptionist to book you an appointment at
a different time with Sister Elliott or Nurse Practitioner Tracey Horner.
GUM Clinics
Genito-urinary medicine (GUM) clinics offer free and confidential advice,
counselling and treatment of all sexually transmitted infections and other genital
conditions. Emergency contraception also available. You can book yourself an
appointment and don’t need to see a doctor first.
Your Local GUM Clinic:
University Hospital of North Tees
Direct line tel. No.
01642 624400
Clinic times (appointment only)
Tuesday
1.30pm – 6.00pm
Wednesday
1.30pm – 4.00pm
Thursday
9.00am – 11.30am
James Cook University Hospital
Direct line tel. No.
01642 854548
Clinic times (appointment only)
Monday to Friday,
variable times
University Hospital of Hartlepool
Direct line tel. No.
01429 522577
Clinic times (appointment only)
Monday
9.00am - 12.00 noon
Wednesday
2.00pm – 4.30pm
Friday
9.00am – 12.00 noon
Gay and Lesbian
The Out Crowd
– Lesbian, Gay & Bisexual Youth Group
Tel Outline 01483 727 667
Stop Smoking Make an appointment for the
Practice’s Smoking Cessation Clinic or ring the
NHS Smoking Helpline 0800 169 0 169
Or go to www.quit.org.uk
Phone Advice lines:
Alcoholics Anonymous
Al Anon (for relatives)
Cruse Bereavement Care
Childline
Connexions
Eating Disorders Assn Youth Line
Marie Stopes
NHS Direct
Police
Rape Crisis
Samaritans
Sexual abuse and rape counselling
Victim Support
01904 644026
0207 403 0888
0870 167 1677
0800 1111
01642 677600
0845 634 7650
0845 300 8090
0845 46 47
0845 125 2222
01256 840 224
08457 909 090
01429 891151
01483 770 457
Websites:
Local advice for young people:
www.connexionsteesvalley.co.uk
Young people's health:
www.likeitis.org.uk
www.teenagehealthfreak.com
www.ruthinking.co.uk
www.nhsdirect.nhs.uk
www.iwannaknow.org
www.mindbodysoul.gov.uk (14-16)
www.lifebytes.gov.uk (11-14)
Sexual Health:
www.cybershs.co.uk
www.shastd.org.uk
www.brook.org.uk
www.mariestopes.org.uk
www.playingsafely.co.uk
www.gayyouthuk.co.uk
Others:
www.alcoholconcern.org.uk
www.talktofrank.com
www.samaritans.co.uk
www.promo.galaxyfm.co.uk
See our practice leaflet for further information!