Download Ministry of Justice BC Liquor Distribution Branch

POSITION DESCRIPTION
Ministry of Justice
BC Liquor Distribution Branch
POSITION TITLE:
Director, Wholesale Supply Chain
DIVISION:
(e.g., Division, Region, Department)
Wholesale Supply Chain
UNIT:
(e.g., Branch, Area, District)
Wholesale
APPROVED CLASSIFICATION
SUPERVISOR’S TITLE:
SUPERVISOR’S CLASSIFICATION:
Business Leadership
Executive Director, Wholesale Supply Chain
Strategic Leadership
POSITION
NUMBER(S):
LOCATION:
SO8000
Vancouver
CLASS CODE
POSITION
NUMBER
PHONE NUMBER:
new
PROGRAM
The Liquor Distribution Branch (LDB) is one of the largest distributors and retailers of beverage alcohol in Canada,
generating a net income of approximately $929.6 million on annual sales of approximately $2.95 billion. The Branch
operates approximately 200 retail stores across the province, oversees the operations of Rural Agency Stores and has
the role of wholesaler to approximately 700 private liquor retail outlets and 8,000 licensed establishments. The LDB is a
unique government entity that operates with similar independence to a Crown Corporation under the direction of a
General Manager.
PURPOSE OF POSITION
The Director leads and directs all aspects of the BC Liquor Distribution Branch's wholesale supply chain operations. The
position is accountable for the supply chain activities at LDB including: vendor relationships and management,
replenishment forecasting of products to the Distribution Centres and the wholesale customers, and wholesale customer
centre including customer relationship, data master and order management.
This position interacts and consults with all wholesale customers and stakeholders on current service levels; this position
is accountable for providing leadership and direction, for minimizing costs and maximizing revenue generated by
Wholesale customers; ensures all wholesale customer’s needs and objectives of the LDB are met and service levels
continue to better meet wholesale business needs. This position also ensures solid and positive working relationships
with the wholesale industry, customers and stakeholders.
NATURE OF WORK AND POSITION LINKS
LDB's operational environment is increasingly competitive with numerous entities in the Province's retail alcohol beverage
industry. Changes in the regulatory regime (e.g. as a result of the 2014 BC Liquor Policy Review) and new pricing
policies (e.g. due to the implementation of the Retail and Pricing Program [RAPP]) are also underway. As a result, the
LDB's senior management team is leading a renewed effort to improve business operations and increase profitability.
The Director is a key member of the LDB’s management team, responsible for implementing formal supply chain
management policies and procedures into business operations. The Director applies a background in supply chain
management to lead and direct a disciplined approach to ensure the right product mix, in the right stores, at the right time.
The Director is relied upon to exercise discretion and judgment, as the designated decision-maker, to ensure compliance
to regulations and policies of all beverage alcohol sold in British Columbia. In addition, the Director is responsible for the
development of policies and procedures, and issues-management related to product quality, Branch liability and supplier
business interests.
To accomplish its objectives, the position develops and maintains effective working relationships with:
LDB senior management team: provides advice, guidance and recommendations regarding all aspects of supply chain
management.
478185753
Page 1 of 6
Wholesale customers, agents/suppliers, special order customers: manages relationships, collaborates on initiatives,
advances LDB objectives, and resolves issues and exchanges information.
BCLS Merchandising including Director and Planning Team, Category Managers, and other LDB contacts:
collaborates on efforts to ensure the effective management of product categories, inventory turns, profitability, etc.
Distribution, Logistics, Replenishment team members: leads and directs efforts to ensure the effective management
of the product supply chain; collaborates to plan efficient flow to wholesale customers and BCLS retail stores.
LDB operational support (e.g. Finance, Human Resources, etc.): obtains expertise and guidance; approvals; and
exchanges information.
Employees: provides leadership, direction and guidance; monitors performance and provides feedback and coaching;
provides formal supervision and discipline, as required.
SPECIFIC ACCOUNTABILITIES / DELIVERABLES
Leadership
1. Leads supply chain process from wholesale ordering to customer (approximately $1.6 billion in wholesale sales).
2. Partners with Distribution Services to plan and efficiently manage product to wholesale customers using the most
effective methods.
3. Manages the financial aspects of supply chain operations and expenditures, ensuring compliance with LDB policies
and procedures.
4. Leads and directs the LDB's supply chain-related operations:
a. Leads the development of the LDB's wholesale supply chain operational framework, policies, programs,
systems and operations.
b. Conducts strategic planning to ensure near- and medium-term operational objectives are linked to the LDB's
corporate priorities.
c. Leads and manages performance indicators and initiates corrective action to improve operational efficiencies
and effectiveness.
5. Conducts issues-management regarding all aspects of supply chain management.
6. Participates in the strategic planning process of the LDB as it relates to wholesale business; reviews, analyzes and
assesses existing service to wholesale customers; develops policies and programs to respond to changes in
wholesale and distribution business environments, legislation, public opinion and fiscal realities; monitors the
management of performance indicators that accurately reflect allocation of physical and human resources as they
apply to delivery of services to wholesale business accounts.
7. Leads the strategic planning processes of the wholesale business unit; leads development of various wholesale
systems projects to improve levels of service to customers and stakeholders; reviews allocation of physical and
human resources as they apply to improved wholesale customer service systems and processes.
8. Creates and implements decision support models to evaluate wholesale business options; review proposed changes
to existing LDB process prior to implementation; ensure positive long-term impact for wholesale stakeholders.
9. Leads and directs relationship management activities with wholesale suppliers and customers.
10. Leads and directs research to identify, evaluate and create recommendations to address trends and/or changes in
the operational environment (e.g. including technology, competitive factors, etc.).
11. Leads and directs and/or manages supply chain-related business transformation and modernization projects.
12. Provides advice, guidance and recommendations to the Executive Director, General Manager, the Director,
Merchandising, and other members of the LDB management team regarding all aspects of LDB supply chain
management.
13. Represents Branch interests internationally ensuring purchasing activities meet international Trade Agreements
(GATT, FTA), address inter-provincial Trade relations, meet relevant Provincial and Federal legislation with respect to
importation, and the Province's desire to have a viable domestic industry in wine, spirits and beer. Represents Branch
interests internationally through liaison and attendance at events, conferences, etc. with a focus on the wholesale
side of the business.
Wholesale Supply Chain
14. Responsible for ensuring an accurate understanding of current practice of providing service to wholesale customers
and its impact on the beverage alcohol industry to all internal and external stakeholders.
15. Consults with wholesale customers to identify key questions/concerns relating to business activities and/or processes
and current service delivery methodology and processes; conducts on site visits with wholesale businesses to
establish and maintain a thorough understanding of customers business needs; provides feedback on processes;
478185753
Page 2 of 6
provides suggested revisions to existing and/or proposed new/improved systems.
16. Establishes and maintains liaison with industry distributors (i.e. Brewers Distributor Ltd, Container World) to ensure
effective levels of service for wholesale business and ongoing dialogue regarding client issues and/or concerns.
17. Consults and collaborates with agents and suppliers in regard to their wholesale business activities with the LDB.
18. Responsible for ensuring all wholesale business processes, procedures, and policies as they relate to the LDB are
documented and communicated to wholesale customers.
19. Leads and enforces the development and management of policies, procedures, guidelines and protocols related to:
a. Product quality.
b. Product labeling and packaging, including being accountable for decision-making regarding product labeling
and packaging of all beverage alcohol sold in British Columbia.
c. Product listing, including providing interpretations relative to listings/de-listings/product selection/performance
criteria.
d. Wholesale customer and agent/supply relationship management.
20. Leads the creation and maintenance of accurate and complete item, vendor, customer and hierarchy data, and is
accountable for its governance.
21. Leads the implementation and management of private beverage alcohol warehouse and distribution agreements.
22. Leads, manages and chairs the Listing Committee (ensuring the coordination and management of the listing process
for BC retail stores listed products; and for the registration of retail and wholesale agency products).
23. Leads vendor/supplier KPIs and initiates vendor performance improvements.
24. Oversees and ensures employees’ work is performed in a socially responsible manner with an awareness of
environmental implications of decisions.
25. Maintains awareness of illicit beverage alcohol activity/movement and follows established procedures to cease this
activity.
Wholesale Customer Centre
26. Leads all order processing activities and issue resolution.
27. Leads and enforces management of the customer master.
28. Ensures appropriate levels of customer service in every aspect of regular distribution and direct delivery; reviews and
resolves customer issues; tracks and reconciles concerns expressed by customers with the LDB wholesale business
unit.
29. Ensures coordination with LDB activities and wholesale business in holiday and seasonal business activities.
30. Develop, prepare and present monthly wholesale business plan and analysis of activities, ongoing and proposed, in
the wholesale beverage alcohol, business, including issues and challenges affecting the LDB.
Human Resources
31. Supervises all aspects of subordinate employees' performance, including but not limited to providing formal and
informal performance assessments; issuing disciplinary sanctions up to and including suspensions and making
recommendations to the General Manager for employee termination should the need arise.
32. Manages the communications and training aspects of supply chain policies, programs, procedures and initiatives.
33. Coaches, mentors and leads the development and growth of the planning and allocation teams.
34. Liaises with cross functional teams to support LDB business, processes and initiatives (e.g. including Merchandising,
Marketing, Logistics and Finance).
35. Performs other related duties as required.
FINANCIAL RESPONSIBILITY
Manages the financial aspects of operations and expenditures, ensuring compliance with LDB wholesale supply chain
policies and procedures (approximately $1.6 billion in wholesale sales). Drives profitability and efficiencies to support LDB
wholesale operations.
Leads, manages and directs professional services contracts.
Oversees wholesale business activity; identify costs incurred in provision of services; review sales information with all
aspects of wholesale sales as it relates to the LDB, within the Province of BC; enhance and build partnerships with
existing wholesale clients in order to grow revenues.
Leads development and administration of the annual Wholesale Business Accounts operating budget including salary and
administrative expenses.
478185753
Page 3 of 6
DIRECT SUPERVISION (i.e., responsibility for signing the employee appraisal form)
# of Regular FTE’s
# of Auxiliary FTE’s
Directly supervises staff
2
0
Supervises staff through subordinate supervisors
25
0
Role
PROJECT /TEAM LEADERSHIP OR TRAINING (Check the appropriate boxes)
# of FTE’s
Role
Supervises students or volunteers
0
Lead project teams
<10
# of FTE’s
Role
Provides formal training to other staff
<20
Assigns, monitors and examines the work of staff
<10
SPECIAL REQUIREMENTS
Criminal record check is required.
TOOLS / EQUIPMENT
Standard office technology: laptop or personal computer; Blackberry or cell phone; office equipment (fax, photocopier);
Microsoft Office suite of software
WORKING CONDITIONS
Office environment
Frequent visits to warehouses, stores
Occasional overnight travel
WORK EXAMPLES
COMMENTS
PREPARED BY
NAME:
DATE:
TallSky Consulting Group
November 2014
EXCLUDED MANAGER AUTHORIZATION
I confirm that:
1. the accountabilities / deliverables were assigned to this position effective: November 2014
2. the information in this position description reflects the actual work performed.
3. a copy has / will be provided to the incumbent(s).
NAME:
SIGNATURE:
Michael Procopio
478185753
DATE:
November 2014
Page 4 of 6
ORGANIZATION CHART
(New Position)
Executive Director
Wholesale Supply
Chain
Strategic Leader
(New position)
Exec Admin
Assistant
ClkStn R11
(SO8000)
Director Wholesale
Supply Chain
Business Leader
478185753
(New Position)
Wholesale Supply
Chain Manager
NYR
(S10001)
Wholesale
Customer Center
Manager
Applied Leader
Functions Under Review
Functions Under Review
Page 5 of 6
STAFFING CRITERIA
Education and recent, related experience

A degree or diploma related to merchandise planning and/or supply chain management and a minimum of 5
years, recent, related work experience;* OR

Courses related to merchandise planning and/or supply chain management and a minimum of 10 years,
recent, related work experience.*

Minimum of five years experience leading and developing a diverse workgroup of employees in separate
locations
*Recent, related work experience must include:
 Leading, directing and managing the merchandise planning and supply chain operations of a large,
distributed wholesale/retail operation.
 Leading significant operational changes to achieve business operations and improve profitability.
 Leading and collaborating with cross-functional teams.
 Relationship management with key stakeholders.
Preference may be given to candidates with experience in the alcohol beverage industry.
Knowledge of:
 Current external business environment conditions which have an impact on Branch business: retail trends, supply
chains, competitive factors, pricing, logistics, planning
 Financial management, project management, contract management, human resource management, supply chain
management
Skills/Abilities:
 Superior written and oral communication skills and attention to detail when communicating
 Superior interpersonal/organizational/analytical skills
 Ability to achieve deadlines within tight timelines while managing multiple priorities
 Ability to lead the development and implementation of operational policies, procedures and guidelines
 Ability to communicate complex information in a manner than can be understood by the audience
 Relationship building skills
COMPETENCIES
In addition to the three Public Service Core Competencies (Service Orientation**, Results Focus and Teamwork &
Cooperation) and the five Leadership Competencies (Leading Others, Strategic Orientation, Innovation & Change,
Empowerment, and Developing Others) the following competencies are requirement of the position:
Business Acumen
Long-term Focus
Strategic Orientation
Improving Operations
Change Leadership
Expertise
Building Partnerships with Stakeholders
Impact / Influence
**See definitions at: http://employment.gov.bc.ca/sites/default/files/documents/Competency_Definitions_2012.pdf
478185753
Page 6 of 6