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Jessica Ramirez 2698 8th Avenue, Apt 16A EDUCATION: 09/04-Present EXPERIENCE: 07/08-Present New York, NY 10030 (347) 466-6229 [email protected] Hostos Community College/CUNY, Bronx, NY Pursuing an A.A.S Early Childhood Education Expected graduation: January 2010 Lincoln Hospital (HHC), Bronx, NY Marketing Division Clerical Associate IV Answer incoming calls, screens calls and relay messages. Assist with telephone coverage as needed in Public Affairs Division. Prepare and purchase requisitions to submit via e-commerce. Utilize computer skills by typing letters, reports, memos and other written communication. Maintain calendar, schedule appointments and arrange meetings. Assist in the coordination of Lincoln Hospital and Network special events, i.e. Ribbon Cutting Ceremonies/Network Holiday Party and other Network events. Serve as office receptionist. Fax and xerox documents and other related materials. Maintain office supplies. Perform other related duties assigned. 04/06-07/08 Lincoln Hospital (HHC), Bronx, NY Phy Care Solutions, Inc. File Clerk Kept records of materials filed or removed, using logbooks or computers. Added new material to file records, and created new records as necessary. Performed office duties such as typing, operating office machines, and sorting mail. Tracked materials removed from files in order to ensure that borrowed files were returned. Gathered materials to be filed from departments and employees. Found and retrieved information from files in response to requests from authorized users. Performed data entry and scrubbed patient discharge files. Answered telephone, forwarded calls, and took accurate messages. Handled updated confidential client files. 07/01-08/01 Department of Probation, New York, NY Summer Youth Program Clerical Assistant Greeted patrons upon entrance and addressed inquiries in a courteous manner. Answered telephones, directed calls to appropriate staff, and took messages. Filed, faxed, and photocopied confidential documents. Served as translator for Spanish speaking clients. Operated office machines, such as photocopiers and scanners. Computed, recorded, and proofread data and other information. Maintained and updated files, inventory, mailing, and database systems. Reviewed patient medical records and other documents to obtain requested information. 07/00-08/00 Linea De La Esperanza, Bronx, NY Summer Youth Program Clerk Operated multi-line telephone system, drafted messages, and routed calls. Assisted staff members with translations for Spanish speaking clients. Accurately maintained and filed records of office activities. Executed additional general clerical tasks as needed. 08/99-08/99 Alianza Dominicana (Familias Unidas Day Care), New York, NY Summer Youth Program Child Care Assistant Provided assistance with a group of 15 children aged 4-7. Supervised naptime and recreational activities. Read to children and followed-up with though provoking questions. Served nutritious meals and cared for hygienic needs. Maintained a safe and child-centered learning environment. SKILLS: Working knowledge of Microsoft Word and Excel. Knowledgeable in Internet research and navigation. Bilingual in English and Spanish. Good communication and interpersonal skills. References available upon request.