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Women in Higher Education Running head: WOMEN IN HIGHER EDUCATION A Study of Women Leaders in Higher Education Administration Rebecca Coates-Nee, L. Sunnie Kim, and Sheila Saden Pisa Pepperdine University i Women in Higher Education 1 A Study of Women Leaders in Higher Education Administration During the past two decades, women have emerged as leaders in most major sectors of American society at a more rapid rate than any other time in history. In just the past two years, women have earned landmark titles that range from speaker of the U.S. House of Representatives to president of Harvard University and four-star general in the U.S. Army. Despite these increases, the percentage of women leaders in public and private institutions is disproportionate to the number of women living in the United States. According to census figures, 50.7 percent, the majority, of all residents were female in 2006. Yet, just 17 percent of the 2009 Congress will be made up of women. Of the Fortune 500 companies, women head only 12 of them (Catalyst, 2005). When compared to those figures, women have made the most advances in higher education administration. The number of women presidents at colleges and universities more than doubled since the 1980s, reaching 23 percent in 2008 (American Council on Education). The figure for community colleges is even higher with 29 percent of those institutions led by women in 2006. While the trend is moving upward, the numbers have not been moving as rapidly as some researchers had anticipated. In fact, the percentage growth of women community college presidents slowed dramatically in 2006, increasing by only one percent (Weisman & Vaughan, 2007). Why is it important for more women to hold visible positions of leadership in institutions of higher learning? First, the issue of role models for students and young female faculty leaders must be considered. Since 1984, the number of women enrolled in college has exceeded the number of men; 57 percent of college students were women in 2005. By the turn of the 21st Women in Higher Education 2 century, women were earning nearly 60 percent of degrees awarded on all levels (associate, undergraduate, graduate) and that trend has continued (U.S. Department of Education, 2005). Aside from acting as role models, do women bring a distinct style of leadership to higher education than men? If so, how might that style impact or transform the institution? Through interviews with nine college and university women leaders from California, Michigan, and Indiana, this study seeks to determine: what career paths women took to achieve administrative positions what traits, skills and styles they most often exhibit in their roles as leaders which cultural perceptions and barriers, if any, may be keeping other women from pursuing leadership positions in colleges and universities. Literature Review Women’s Leadership Traits Emerging brain research in recent years indicates the existence of some innate trait differences between genders that become evident by the time boys and girls reach the playground. Instead of that distinction being negative toward women’s ability to lead, however, the feminine characteristics most often cited (sociability, friendliness, empathy and agreeableness) are positively associated with many of the traits linked to effective leadership. Pediatrician Leonard Sax (2005) warns against a gender neutral approach to educating boys and girls. He found that girls are less aggressive than boys, less inclined to take risks, and better able to talk about their emotions. Brizendine (2007) found girls' brains are wired in such a way that makes them more nurturing and less aggressive than boys. The female brain, according to Brizendine, places primacy on communication, emotional sensitivity, and responsiveness. Women in Higher Education 3 Female brains also have been found to be better at empathizing and communicating than men (Baron-Cohen, 2004). Hormones may be another factor unique to women that positively correlates with leadership. A 2000 UCLA study on friendship among women (Taylor, et. al.) showed that women react to stress differently than men based on biological changes that occur. The researchers found that while men react with a fight-or-flight response, women manage stress with a “tend-and-befriend” response by nurturing children or looking for social contact with other women. The reason for the difference, the researchers found, is the way each gender processes the hormone oxytocin, which is released as a calming response to stress and may lead to maternal behavior and affiliation. Male hormones suppress the effects of oxytocin while female hormones increase it. Female hormones, however, have contributed to a cultural belief that women tend to be more emotional in the workplace than men, and therefore less effective as leaders. A study by Erickson and Ritter (2001) refutes that stereotypical notion. They found no gender difference between men and women’s ability to manage their emotions on the job, even though women were more likely than men to hold jobs that involve what they term “emotional labor.” Those emotionally intense jobs require the employee to spend more time working with people and to hide their feelings of agitation, which in turn may lead to burnout and inauthenticity. While Erickson and Ritter found burnout and inauthenticity did not vary by gender, they also noted it was too soon to draw any final conclusions about the role of gender on the emotion management process because other factors – such as power and status – may influence the outcomes. Women in Higher Education 4 Women’s Leadership Styles Aside from their biological inclinations, women tend to develop certain skill sets differently from men as they grow and become socialized into American culture. Northouse (2007) places social judgment skills at the heart of the skills model along with problem-solving and knowledge. The skill most closely associated with social judgment is the capacity to understand people; good communication, social perceptiveness, and flexibility are also the skills researchers found women learn through socialization. The differences in communication styles between women and men have been the subject of popular books that range from relationship primers to business manuals. In You Just Don’t Understand: Women and Men in Conversation, linguist Deborah Tannen writes that while women are enculturated to connect with other people in parallel relationships, men approach conversation as more hierarchical – speaking up or down to one another. Women connect emotionally while talking to each other, according to Tannen; whereas men prefer to impart knowledge. Further highlighting the different communication styles between the sexes is psychotherapist John Gray’s bestseller, Men are from Mars; Women are from Venus. Gray portrays men as wanting to step in and fix things, thereby not allowing the more verbal women an opportunity to express themselves and feel heard. When dealing with conflict, men prefer to sort their problems out alone by going into a cave while women seek out other women to talk. Communication professor Julia T. Wood takes a more scholarly and systematic approach to how culture shapes communication styles of women and men. She found that women communicate as a way to establish and maintain relationships while talk for men is less personal, Women in Higher Education 5 more dominant, and more directive. Women tend to be more supportive and facilitative in conversation (Wood, 2007). A reoccurring theme within the literature suggests women are scrutinized, judged and evaluated more closely by their subordinates and colleagues because of their gender (Ball & Reay, 2000; Brunner, 2000; Tedrow & Rhoads, 1999; Hall, 1996). As a result, women in the studies felt the need to be highly knowledgeable and prepared, much more so than men, in case they were questioned. Relating to communication styles, women in the studies were much more aware of their verbal styles and adjusted them to match their audience. In male-dominated situation, many women were required to speak softly, "dumb down" their speech, take out jargon, and avoid patronizing tones in order to get others to listen (Adler et al., 1993; Brunner, 2000). If they did not speak in this manner, they risked not being heard, especially by their male subordinates and colleagues. Psychologist Elizabeth Aries looks at how gender influences the way men and women approach certain situations. In Men and Women in Interaction, Aries demonstrates that the different styles of communication between men and women are variable based on the person’s status, role, and context of the situation. Aries cautions against using gender stereotypes that portray women as more emotional than men, saying these perceptions may further limit women’s ability to rise to positions of power. Task vs. Relational An analysis of leadership using the style approach emphasizes the behavior of the leader rather than the personality or capabilities of the leader (Northouse, 2007). Styles may be portrayed by task behaviors that focus on goals, or relationship behaviors that take on a more nurturing approach to subordinates. Women in Higher Education 6 Stereotypically, women have been considered to be more personally or relationally oriented, whereas men are more task-oriented. Women are generally viewed to place more importance on people, whereas men place more importance on achievement and goal. However, studies have shown that this scenario is not always the case. Eagly, Karau, and Johnson's (1992) meta-analysis of the leadership styles of public school principals found counter stereotypic results when it came to task-orientation. In fact, female principals were found to be more task-oriented than their male counterparts. In the school setting, this meant that they were more likely to encourage adherence to rules and procedures, have high standards and expectations, and make the role of the principal teacher explicit. Kruger (1996), in her study of school heads in the Netherlands, also did not find that women were less task-oriented than men. In adult education, she found that women were more task-oriented or oriented towards initiating structure than men. These findings are inconsistent with some other studies that portray women as more of community builders and people persons in comparison to men (Adler et al., 1993), but this again brings the importance of context into play. When it came to involvement or relational orientation, Kruger found little difference between men and women in their exhibition of this style. Relational-orientation includes behaviors that place more focus on people including doing favors, explaining procedures, being friendly, and looking out for the welfare of subordinates (Eagly et al., 1992). In the school setting, this could look like open discussions, emphasis placed on training and development, asking input from colleagues and subordinates, being open to talking about personal as well professional things. Eagly et al. found negligible evidence for differences in the interpersonal orientation between men and women principals when outliers were removed. Alternately, however, research from feminist perspectives has found the contrary. These studies find that women have better Women in Higher Education 7 interpersonal skills, focus more on relationship and community building, and have a higher percentage of contact with people than men (Adler et al., 1993; Shakeshaft, 1989). Much of the recent literature written about women and leadership style takes the socalled mommy factor into account, but with a more positive tone than in the past. While motherhood historically was seen as a barrier that kept women from rising to positions of power, some researchers now say that role could be beneficial. Crittenden (2004) makes a case for why working mothers are better managers because of the parenting skills they’ve learned from raising children. In interviews with 100 parents (mostly women), Crittenden uses examples to show how moms take creative and often unconventional approaches to management. From challenging their employees to foster growth to ignoring tantrums in the workplace, the mothers Crittenden profiles credit their experience at home with helping them on the job. Rosener (1990) also found women’s leadership styles in the workplace to be consistent with their roles at home as mom and wife because they tend to be more interactive and inclusive than men. Women did not attempt to adopt managerial styles like men, she notes. Instead, they developed their approach from their shared experiences as women. Women are more likely than men, Rosener found, to transform subordinates’ self-interest into concern for the whole organization. Likewise, Helgesen (1990) discovered that women do well when running organizations that “foster creativity, cooperation, and intuitive decision-making.” Helgesen writes that women’s styles of leadership take on a framework that resembles a web more than a hierarchical pyramid that men typically create. Women leaders who create this web concentrate power at the center by drawing others closer. They do this, she found, by relying on their experiences as wives, mothers, friends, sisters and daughters. Women in Higher Education 8 The term "maternal" shows up often in the literature when discussing the management styles of women in educational leadership. Adler et al.’s (1993) research suggests that the way women manage children and the traditional domain of the home is often brought into the workplace. Female senior managers can easily fall into a maternal role and subordinates can easily treat them as maternal figures (Ball & Reay, 2000). Underlying this finding again is the paradoxical idea that although women in many circumstances are encouraged to display more masculine styles of management, they are also expected to display the stereotypical nurturing and maternal behaviors outlined in "feminine" leadership styles. Transformational vs. Transactional Aside from being associated with more relational leadership styles than men, women also have been considered more transformational rather than transactional. Northouse defines transactional leadership as focusing on the exchanges between leaders and their followers. Transactional leaders bargain for what they want by making promises such as better grades, promotions or lower taxes, depending on the situation. In contrast, transformational leaders use charisma and personal attributes to engage with others and create a connection, therefore motivating their followers to take on tasks. Authentic transformational leaders put their self interest aside in favor of the collective good (Northouse, 2007). Eagly and Johnson (1990) surveyed studies of leadership styles from 1961-1987 and found women adopted more of a democratic or participative style while men were more autocratic or directive. While the researchers found women to be more transformational in style than men, they found no gender differences in their tendencies to use interpersonally-oriented or task-oriented styles. Women in Higher Education 9 Other researchers have had mixed findings on whether there is a positive relationship between women and a transformational style of leadership. Bass, Avolio and Atwater (1996) asked employees to rate their male and female superiors using a Multifactor Leadership Questionnaire. Women were reported as displaying key aspects of transformational leadership, such as charisma and consideration, more often than men. Conversely, van Engen, van der Leeden and Willemsen’s “Gender, Context and Leadership Styles: A Field Study” British study in 2001 found no significant differences in leadership between women and men. In a 2003 study, however, Eagly, Mary Johannesen-Schmidt and Marloes van Engen, looked more closely at gender differences in transformational and transactional styles. Their widely-cited article, “Transformational, Transactional, and Laissez-Faire Leadership Styles: A Meta-Analysis Comparing Women and Men,” confirmed some small differences between the sexes. Female leaders, they found, were more transformational than male leaders but they also demonstrated some of the contingent reward behaviors associated with transactional leadership. Men, on the other hand, were more likely to display transactional leadership characteristics and more passive laissez faire styles. The authors note that this finding relates positively to female leaders’ effectiveness while previous studies had found either no relation or a negative one. In Bass and Avolio's follow up study (2006), they found women’s more transformational leadership style is well-suited for contemporary trends in American institutions, which now place a high value on consensus building and empowering employees. Situational and Emergent The flexibility and adaptability skills women develop as mothers may help them in using the situational approach to leadership, a category which developed in the 1960s. That approach Women in Higher Education 10 focuses on how leaders must adapt their style to the demands of certain situations (Northouse, 2007). A number of studies (Farkas & Wetlaufer, 1996; Ahn et al., 2004) determined that this ability to respond appropriately to the situation is more effective than employing just one leadership style. Susan Madsen, who interviewed 10 female university presidents, found each of her subjects believed situational leadership was not only helpful but necessary in their roles (Madsen, 2008). Because they face challenges that range from dealing with faculty members to government agencies and state administration, the presidents reported they “must be able to use a variety of leadership techniques or styles dependent upon the need and appropriateness of the context” (Madsen, 2008, p. 249). Shortly after the turn of the 21st century, researchers began writing about a new emergent leadership style shaped by women and more collectivist in nature which can be particularly effective in higher education institutions. Nidiffer describes this emergent style as “collaborative, empowering, connective, communicative, authentic, and team-oriented” (p. 111). This theory has its roots in connective leadership, one that combines elements of transactional and transformational leaders to become highly effective. According to Nidiffer, women are socialized to be connective leaders and should not give up this predisposition to become more autocratic like men. Madsen found that her subjects exhibited the emergent style of leadership associated with women: collective, participatory, flexible, and team oriented. Depending on the situation, the presidents also demonstrated an androgynous leadership style, combining strengths of both male and female traits. Overall, Madsen found evidence that these women reflect styles positively Women in Higher Education 11 associated with their gender, styles that are consensus-oriented, committed, collaborative, and empowering. Democratic vs. Autocratic Democratic styles of leadership focus on consensus building while autocratic management is based on a top-down hierarchy. Nidiffer also sees a strong correlation between democratic styles of leadership and women administrators in higher education: “Participatory leadership is the style most preferred by faculty members and seen as most compatible with academic culture” (p. 110). Women presidents are more likely to meet with each other to share strategies and solutions, she observes. Research shows that women leaders manage those under them through influence rather than direct control. They value cooperation and collaboration rather than competition and caring ways of dealing with subordinates (Adler et al., 1993). However, in order to be successful and climb the ladder, Ball and Reay suggest that women "at, or near the top of, institutional hierarchies have had to modify some, if not all, of the qualities traditionally associated with femininity" (p. 148). Women especially in senior management were found to draw upon more masculine subjectivities in their management of people even to obtain their position of leadership. Women's Leadership in Higher Education While not every leadership style can be analyzed according to gender, Nidiffer (2001) cites transformational and transactional leadership theories as having ramifications for women presidents of college and universities. Nidiffer defines the feminine traits associated with transformational leaders as caring communication, sharing information, and being reflective about one’s practice. She sees universities as benefiting from leaders who are skillful team builders, not coercive power seekers. Women in Higher Education 12 Women in Community College Leadership Community colleges should be ideal locations for women to redefine and provide new models of leadership. The mission of community colleges has traditionally been focused on teaching and access to all types of students. In fact, the mission statement of the California community colleges states: “The California Community Colleges shall, as a primary mission, offer academic and vocational instruction at the lower division level for both younger and older students, including those persons returning to school.” (University of California, Office of the President). Aside from their mission to be inclusive and diverse, there is an anticipated administrative shortage in coming years. Eighty-four percent of community college presidents are planning to retire by 2016, which would make it reasonable to project that there will be an increase in female presidents (Weisman & Vaughan, 2007). Along with this, the fact that women are rising through middle management ranks at community colleges at a faster pace than men suggests there will be an increase in women in top leadership positions (Tedrow & Rhoads, 1999) Organizational Structure of the Community College Tedrow and Rhoades (1999) claimed that community colleges are often structured according to instrumental leadership concepts, where people and ideas are situated to increase the efficiency of the organization. This is somewhat in conflict with the relational theory of organization, which emphasizes relationships, sharing power, and being inclusive. Eddy and Cox (2008) found that the view of the community college as a “man’s world” has held, despite the increase of women presidents. One of the presidents, in describing her frustration with the duality of roles in the presidency had this to say: Women in Higher Education 13 The fact that the women were judged by the actions of the women before them set up a dilemma: not only were they judged by the male norms of organizations, they were measured against what other women prior to them did in the position, which made it difficult to be authentic in their leadership (Eddy & Cox, 2008, p. 75) . The point is made that the typical community college organizational structure is still hierarchical and power resides in position. Women in Community Colleges How do women leaders function in the community college structure? In order to be effective, women presidents sometimes find it necessary to adopt typically masculine behavior and often suffer because of it. Strategies like using tough language and showing a strong persona during public events are typical and criticism is usually leveled against them as a result of this behavior. These women often use traditionally feminine behavior, though, but usually when they were in small groups, such as their president’s cabinet. There they can use more democratic processes, like brainstorming, in an effort to get input from others in developing plans. However, when the plans are presented to a large, public audience, the women presidents change the language from “our plan” to “my plan”, showing the emphasis on positional power (Eddy & Cox, 2008). The presumed path to community college presidency has been that of faculty, dean, chief academic officer, and then president. In a study of midlevel leadership and career trajectories in a midsize rural community college, most came to their management positions unintentionally. These middle managers have strong ties to the classroom and are largely satisfied with their jobs. They usually become managers because they want some amount of control over their work environment. More than 50 percent of the college faculty at most institutions are women, but Women in Higher Education 14 many feel that “it’s run by more masculine rules” (Garza, Mitchell & Eddy, 2008, p. 803) and that women in leadership need to act differently and are treated differently because of their sex. So, even though many feel their leadership experiences are rewarding, their participation is not changing the existing gender structure and is not leading them to the upper management positions. Many are choosing not to go into administrative ranks so that they can control their time and there is an opinion that to attract new upper level administrators there needs to be thought about how to restructure the environment to be more attractive (Garza, Mitchell & Eddy, 2008). Cultural Perceptions Cultural perceptions of women as leaders often have shaped the debate about whether women make better (or worse) managers because of their perceived feminine traits and socialization. For example, not all press is positive when it comes to the idea that women use their more nurturing side as leaders. Atwater, et al. (2001) studied perceptions of workplace discipline and found females delivering discipline were perceived to be less effective and less fair than males. Part of the reason for this discrepancy, they found, is the personal gender bias of both male and female recipients. They suggest that women undergo special training in the most effective methods to deliver discipline to employees. The same may be true with the perceptions of women as more transformational leaders than men. Aldoory (2007) notes that male and female employees expect women to behave in a more nurturing, participative and supportive way. So, female leaders who meet those expectations are perceived as more effective. Aldoory maintains that the research on leadership and gender shows how leadership is socially constructed and relational, but gender is just one factor mediating the relationships between members and their leaders. She advocates training in Women in Higher Education 15 leadership literacy which is the ability to read social cues about female leaders in order to further understand the role gender plays in men and women’s perception of leadership. Do Dominant Women Lead? Ritter and Yoder (2004) sought to update studies on gender role congruity theory begun by Megargee. The original study examined leadership in terms of dominance by gender and type of task (masculine, feminine, or gender-neutral). The authors noted that in the last 40 years, general attitudes toward women in leadership have appeared to change. In studies that were done showing images of leaders as feminine or masculine, however, it appeared that while overt prejudice has declined, subtle stereotyping has continued. What the authors determined from their study was that dominant women could be seen to show their dominance in non-feminine tasks not as leaders themselves, but as the selectors of leaders. What was also shown was that women were more dominant in choosing leaders when the task was gender-neutral than when the task was considered masculine. This study did, however, reinforce Megargee's original role congruity theory study that men are more likely to emerge as leaders, even when women have a dominant personality. Dealing with Masculine Norms: adaptation, reconciliation, resistance In the male-dominated workplace of educational administration and management, reaction to masculine institutional norms varies among women leaders. Tedrow (1999) categorizes women’s strategies for dealing with masculine norms or the "male dominated organizational context" (p. 14) into 1) adaptation, 2) reconciliation, and 2) resistance. Adaptation. Women practicing the strategy of adaptation developed their identity as leaders through imitating masculine behaviors they perceived as instrumental to obtaining success. These behaviors include the emphasis on hierarchy, efficiency, and productivity, strong Women in Higher Education 16 authoritative style, de-personalized communication style, and strong delineation of roles (Ball & Reay, 2000; Tedrow & Rhoads, 1999). Ball argues that women in high positions of power were able to obtain that role through the process of adapting to the orthodox or masculine way of managing. Unlike in feminist texts, women in leadership rarely questioned the status quo (Ball & Reay, 2000; Hall, 1996). This strategy is aligned with the viewpoint in the literature mentioned earlier that emphasizes the need for women to take on a masculine style in order to succeed. Reconciliation. The strategy of reconciliation is the ability to read and react to a context appropriately by drawing on various relational styles. Most aligned with the situational viewpoint, women using this strategy are able to assess a situation and use the style, masculine or feminine, that is the best fit for it (Tedrow & Rhoads, 1999). This leadership style reflects what some call a dual or androgynous approach to management (Madsen, 2008). Resistance. The strategy of resisting the norm or status quo is aligned with a feminist viewpoint in which the feminine style of management is embraced. Resistant leaders are not satisfied with the status quo and are change agents, transformative educators, and consciousnessraisers. There is no dichotomy of the personal and professional as often exists among women who try to imitate masculine behavior (Tedrow & Rhoads, 1999). Gender stereotypes have been shown to impact the perceptions and evaluations of women leaders and reinforce the glass ceiling keeping women from reaching leadership positions (Hoyt, 2007). Hoyt maintains that women face cross-pressures from society in their leadership roles: having to be tough but not too manly. Citing figures that show women are still underrepresented in all areas of public and private leadership, Hoyt offers some evidence that the glass ceiling is beginning to crack because of organizational, individual, and societal changes that encourage women to aspire to leadership positions. Women in Higher Education 17 Another study (Stout-Stewart, 2005) explored relationships between behaviors of women presidents and issues of race/ethnicity, education, experience, and institutional enrollment. The study was conducted to test behaviors associated with transformational leadership. Five practices of exemplary leadership; modeling the way, inspiring a shared vision, challenging the process, enabling others to act, and encouraging the heart, were tested. When the women’s race/ethnicity were considered, those listed as “other” were judged to be more inspiring and encouraging than their African American or Caucasian counterparts, and African American women scored higher in this category than Caucasian women. When the demographic setting of the college was considered, no significant differences in behaviors of the college presidents were found. Examined through the lens of education, presidents with doctorates averaged higher in all categories, but they were significantly higher for inspiring and encouraging. Those presidents with more experience were rated higher than other groups in enabling others to act. When the size of the school was considered it was found to make little difference. However, the percentage of full-time student enrollment significantly affected inspiring, enabling, and encouraging. So it was not the size of the school that mattered, but the percentage of fulltime students that reflected leadership practices (Stout-Stewart, 2005). This information may be of help to women when considering leadership positions at a specific college. Women investigating leadership positions should know their particular strengths and know that the college demographics and structure will impact their effectiveness. In knowing how these aspects interrelate, they can more confidently choose a college that will be a good fit. Creating Opportunities and Removing Barriers Women in Higher Education 18 Chliwniak wrote in 1997, when just 16 percent of colleges and universities were run by women, that a lack of role models and diversity existing in these institutions discouraged women from advancing to the top. She maintained that closing the gender gap would benefit colleges and universities by helping them become more focused on feminine concerns, such as process and persons, than masculine concerns like tasks and outcomes. She advocated change through transformational leadership, unity among women to resist exclusionary norms, and addressing equity issues in tenure practices and wages. Family issues and a lack of role models have been cited by researchers as reasons top companies are not able to retain women as senior executives (Ruderman & Ohlott, 2004). Hewlett and Luce (2005) surveyed women who opted out of professional careers and found 44 percent left for family reasons. In contrast, men left jobs most often to change careers (29 percent). The researchers found very little incentive for women to return to their former companies after taking time off. They suggest that U.S. companies need to find ways to create an on-ramp to retain and reattach highly qualified women back into the workforce. In a study done by Eddy and Cox (2008), six women who became community college presidents were interviewed. All took the more traditional route to the presidency: most had been faculty (either at the community college or in K-12), and then taken on some mid-level administrative job (department chair, dean), sometimes ascending to a vice presidential position before becoming president. None of them started out with the intention of becoming a community college president, their advancement usually happened as a result of being noticed for work well done in their other administrative positions. Two of the six mentioned that a chancellor, in recognition of their job performance, had specifically recruited them. Others spoke Women in Higher Education 19 of how they came to a realization that they themselves could function well in the presidential role after working closely with another president (Eddy & Cox, 2008). In her dissertation research, Rodriguez (2006) showed that women presidents are more likely to alter their career path for child-rearing reasons. This could mean that women presidents, more often than men, are likely to stay at an institution and work up the administrative ladder, sometimes limiting their advancement. Eddy and VanDerLinden (2006) concluded that colleges need to concentrate not on gender styles of leadership but on providing ways to support expanded definitions of leadership. They recommend leadership development and training as ways to “nurture expanded conceptions of what it means to be a leader” and remove institutional barriers that may prevent women from rising to leadership positions. Cooper and Pagotto (2003) note the coming crisis in community college leadership and that the entrance into administrative positions is not always an intentional choice. They suggest that there are three ways to provide training for leadership to address these issues: through university doctoral programs that emphasize community college leadership, through regional training programs such as the Wo Learning Champions in Hawaii and Asilomar in California, or by college presidents looking at "growing their own" leadership on the campuses. Of the three strategies, perhaps the third could lead to a friendlier environment for women leaders at community colleges. The authors observe that obstacles to moving faculty up to the administrative ranks include feelings of inability on the part of faculty, especially in the area of leadership. They have noticed that there is often the perception that faculty are “selling out” to the “dark side” when they take on leadership roles. Using the homegrown approach, leadership training can be Women in Higher Education 20 accomplished over time while faculty maintain their identities in the non-administrative ranks. This stresses the separation of leadership from position and the incorporation of leadership as behavior, a change from the typical organizational structure. This behavior of influence, rather than positional power, can be accomplished in roles that are faculty-based, e.g. serving on important committees and union leadership. Faculty can also "try on" leadership by accepting interim administrative positions. There are both benefits and drawbacks to having a facultybased approach to leadership. Benefits include changes in experiences for faculty who may feel the need for something different than their usual teaching load. Negatives to assuming leadership roles are balancing teaching load with the quasi-administrative work of leading campus committees, lack of training (in many areas such as leadership, budget) and, again, perception of faculty "selling out.” What kind of topics would be of interest in these college-based training programs? Cooper and Pagotto (2003) found that faculty wanted training in mechanics: e.g., Roberts' Rules of Order, budget, and institutional terminology. Administrators, however, saw the need for training in conflict management, negotiation skills, team building, and increasing self-confidence so that they can nurture risk-taking planning and activities, especially in times of financial hardship. This is encouraging, because they mostly reflect transformational leadership principles and are styles that are more in line with feminine roles. Vroom and Jago (2007) tested to see if there were certain training methods that would be beneficial depending on personality. Behavior (decision rules) in certain situations was determined and then participants received training. The training was designed to help people, based on their personality, learn leadership lessons that would make them more effective in given situations. This study showed that with training participative behaviors increased, Women in Higher Education 21 especially in situations where participation was more likely to produce results (Vroom & Jago, 2007). The information obtained in McFarlin, Crittenden, and Ebber’s (1999) study of characteristics of outstanding community college presidents could be useful in establishing training for those in mid-level management positions at community colleges. According to their study, specific training in higher education leadership and the establishment of peer networks and protégé-mentor relationships should be emphasized to help train more outstanding presidents. McCarthy (2003) notes that many of the problems facing community college administrators are legal in nature and training opportunities in this area are rare. He also notes the solitary nature of administrative work, acknowledging the masculine organizational structure of community colleges, and states that training in decision-making would be helpful. He observes that many advertised positions must be re-advertised because of lack of applicants. Training for administrative-level work could address this. Following the traditional path, administrators can feel a culture shock when making the transition from faculty to administration. In a hierarchical structure administrators often have a feeling of isolation, almost as if being in a fishbowl. McCarthy (2003) discussed the feeling of constantly being watched and the need to be guarded in communications. The solitary nature of the job and the need for guidance in making decisions without having others to rely on could be made less stressful when one works within a network of peer mentors. Methods Nine women in higher education administration were interviewed for this paper. They were selected based on their position of leadership as well as their availability and accessibility for an interview. Interviews were obtained through email or personal or phone communication Women in Higher Education 22 and were held either in a face-to-face setting or by phone. The positions these women held as well as the types of institution they worked for covered a wide range within the realm of higher education. Their ages ranged from their 40s to their 60s. Three of the women interviewed work in a community college setting. One of the women, a chancellor, works for the California Community Colleges System which consists of 110 community colleges and serves 2.5 million students. Another woman is the interim president of Riverside City College which has a student body of 35,000. The third is a vice president at another community college with a total headcount of 9000 students. The other six interviewees come from a university setting. A provost, dean, and director work for San Diego State University, which is part of the California State University system and has a student population of 34,000. The other three interviewees are from the Midwest. One woman is a director at the University of Notre Dame, a private Catholic university in Indiana, as well as the executive director of the OpenCourseWare Consortium, an organization of over 200 universities worldwide. The last two interviewees, an assistant provost and a director, work for Michigan State University, a Big 10 university with a student body of 46,000. Each interviewee was asked the same set of seven questions: 1. Tell me a little about your career 2. What were some of the obstacles you have faced in your career? 3. How would you describe your leadership style? 4. What leadership characteristics do you value in your employees? 5. What challenges do you face in your day-to-day dealings with your employees? 6. Describe to us your decision-making process. For example, when your staff brings to your attention a problem, how do you go about selecting a solution? Women in Higher Education 23 7. What role do you see women playing in higher education leadership and what advantage or disadvantages do women face in leadership positions? After all of the interviews were completed, the answers were compiled in a matrix so that similarities and points of interest from the nine responses could be gathered and analyzed. Analysis Career Paths Accidental Leaders Garza Mitchell and Eddy (2008) use the term accidental leaders to describe those who eventually become upper level administrators without intentionally seeking these positions. Others usually tap them for advancement because of their expertise. This was the case with the majority of the women interviewed. They were noticed because of work they had done and were encouraged to apply for administrative positions in higher education or fellowships that trained them for their eventual role. The women expressed the sense that all of their varied work experiences provided them with life-lessons that were later put to use in their leadership roles. In some cases the experiences were closely related to the leadership position later occupied: the newspaper editor became a director for a school of journalism, the woman who worked in developing state social policies for child development became the chancellor for the state’s community college system. But in other cases, the experiences were totally unrelated. For example, one woman put her college experience of analyzing people’s behavior as a blackjack dealer to use. One Wall Street analyst later became a director for Michigan State University’s global learning department. Lessons learned while in foreign countries about how culture affects behavior were important to another woman. Women in Higher Education 24 Three of the women served in fellowships at the university level before reaching their administrative positions. All agreed with the value of being able to see the workings of the university from a bigger picture than they would have as a faculty member. "It was one of these projects that gave me the opportunity to be in everybody's face because I had to gather information from every unit of the university," said one California dean. "Normally I wouldn't have the opportunity to do that." The provost, an experimental psychologist who did not intentionally seek an administrative position, said her faculty fellowship with a university vice president helped expand her horizons as well. "When you're a faculty member, you know your department and something about your college, but beyond that it gets very blurry," she said. For her, the experience was revelatory because she found out "how incredibly challenging and interesting administration was." As a faculty member, she said she had no idea what administrators did all day. Links to Classroom The usual pathway to leadership in higher educational institutions begins in the classroom. This was confirmed through the interviews: eight out of the nine women interviewed had a background in teaching before going into administration. The women who are university administrators had university-level teaching experience and the community college administrators had varied teaching experience: one was a high school teacher and the other had a mixture of teaching gifted high school students, community college students, and university students. Only one of the women had a more administrative-type background, being employed as the Executive Director of Head Start and working in educational policy before coming to community college administration. Although her early experience was not strictly in-classroom, Women in Higher Education 25 it was closely related to instruction and she later came to the classroom as a community college faculty member. In addition, her doctoral degrees were in educational administration and curriculum and instruction. Move-Up or Move-On? Slightly more than half of the administrators interviewed advanced to their highest-level leadership positions within the same institution. This is not reflected in the literature on highereducation leaders generally (Boggs, as cited in Garza Mitchell & Eddy,2008), so it may be that it held true for this particular group because women are more rooted to a location because of familial situations. It is noteworthy that most of the women interviewed could conceivably attain higher-level leadership positions, and at least three interviewees commented that it was or would be difficult for her to obtain a higher position at her current institution. The California provost, who moved from a similar position in Iowa to take her current job 10 years ago, said she receives daily calls from headhunters wanting her to serve as a president of a university at a different institution. "I don't want to be president," she said, adding that she doesn't want to have to be involved in fundraising or other affairs that are outside the research and teaching part of the institution. "I'm an academic at heart." Obstacles Faced Seven out of nine women interviewed reported being the first woman to hold their position at their institution. This indicates a lack of female role models and could represent a significant obstacle. The chancellor for the state community college system remarked that attending the first-ever Leadership Skills Seminar at Asilomar, California was monumental in establishing her “women’s network.” She had never met another woman who occupied a position above the dean’s level in 1984 and, when introduced to several women leaders, made contacts Women in Higher Education 26 that were useful later on in her career. One told her "I'm in your network now, call me if I can ever support you." Familial issues were also obstacles for some. Since women usually bear the responsibility for caring for children or aging parents, caretaking can discourage or prevent women from seeking higher-level administrative jobs. Five of the women interviewed cited some type of family-related change as affecting their careers. In three cases, women cited child rearing as either a reason for not pursuing higher-level jobs or as an obstacle in their current positions. In two cases, moving because of a spouse’s job or schooling caused significant career changes. One woman faced hardship in moving her aging mother from another state to care for her following her father’s death. One third of the women indicated that gender discrimination was a problem for them. Just being heard, being recognized, and helping people understand how not to demean and marginalize women was, for one woman, a significant obstacle. At least three women indicated that they faced issues of self-doubt in seeking leadership positions and one overcame these feelings through the use of positive affirmations. Having to be “just a little bit better” and “working harder than a lot of men, that's for sure” were two ways of assuring themselves and others that they could handle their jobs. The community college state chancellor said "One of the secrets of my success [in reaching this position] is that I work harder than anyone else." An obstacle that one woman faced was one of her first leadership tasks: as a director for a school in a state university, she was charged with splitting the school into two separate entities. Working to get buy-in from the faculty in both schools was challenging and she needed to call upon all of her skills, both transactional and transformational, to help her through this difficult first step. She said her previous fellowship with the university's president also prepared her for Women in Higher Education 27 the challenge. "I got a sense of what the university looked like, how things got done, what committees did what," she said." Most faculty members don't have a sense of that ... I knew who to call." Leadership Style The majority of the women interviewed used the word “collaborative” in some way to describe their leadership style. They expressed the desire to share the decision-making process with others and to take advantage of a diverse pool of opinions. One said that much better decisions are made when she hears what others think. Metaphors like teams, orchestras, and blooming flowers were used in describing the various constituencies with which these leaders work. "It's all about relationships," said one California director. She views her organizational chart as an egg with concentric circles of administrators, surrounded by staff and faculty, rather than a hierarchical top-down diagram. The community college vice president said "leadership is inculcating values in your group of employees... you have the solo artists, but allow others to have their moments, too". She also noted that creativity is a good tool to use to motivate people. Employing the theme of a rock concert for one faculty retreat, and equipped with butane lighters, she and her staff serenaded the faculty with the Rolling Stones tune "You Can't Always Get What You Want" stressing the playfulness that often makes work more fun. Even though the communal aspect of leadership was expressed most often, there was some situational talk as well, consistent with the literature on emerging leadership styles of women in higher education (Madsen, 2008; Nidiffer, 2001). One leader, in describing a tough situation she was tasked in leading, talked of using a combination of transformational and translational styles. Another said “it can’t be all about power, but if you turn around and no one’s Women in Higher Education 28 following, then you’re not a leader.” There is a sense of wanting people to share in leadership, but being able to provide direction, guidance, and support when necessary. Others resented the idea that just one style could describe their approach or that women have a particular style. "I don't describe my leadership style and I hate that question," the provost said. "Women are tired of being asked about their leadership style." She added that the way she approaches problems depends on a variety of factors; there is no one style. The provost then went on to say that whiles she tends to be analytical, she is "very participatory" and talks to a lot of people before making decisions. One dean said she tries not to micromanage, but she gives her employees a "toolbox" of solutions to help guide them. "I always see myself as a catalyst and facilitator in that problem solving innovation takes place in the collective wisdom of a group," she said. "I create a blueprint of the future and then try to help people find a roadmap to get to that." Employee Characteristics Many of the interviewees talked of compiling good teams. It is no wonder, then, that the most agreed-upon characteristics that were sought in employees involved good interpersonal skills. Phrases like “consideration for others,” “ability to work with people,” “willingness to share ideas,” and “ability to be flexible” were used to describe the ideal staff. Next in importance came the ability to take the initiative. These leaders want staff that can take a task and work it out with minimal interference. The ability to recognize and correct mistakes, set priorities, and feel empowered are also involved in being self-starters and not having to be micro-managed. Problem-solving skills and loyalty were also mentioned as desirable traits. Some acknowledged that faculty members in a university setting do not always have to like each other, but they do need to work together for the good of the institution. The provost Women in Higher Education 29 said conflicts are "rarely resolved," so she sees her role as managing conflicts, not ending them: "Bottom line, people don't have to be best friends but they do have to get along for the purpose of advancing the university." The director who oversaw the split of her school into two disciplines sees her employees functioning in a healthier way since separating from the other faculty, whom she termed as "hostile." Now, she said, "there's a sense of solidarity. Everybody does what it takes to get the job done." Challenges The ongoing challenges cited by the administrators ranged from budgetary uncertainties to juggling their own busy schedules and managing unmotivated employees. Four of the women employed by California institutions wrestle with the budget crisis facing the state. "There is a lot of ambiguity and a lot of unknowns," the provost said. "I try to get the best information possible." The California dean said her experience makes her aware that the budgetary issues are cyclical. Her goal is to keep her staff functioning as highly as possible in the meantime and not letting the "low morale of doom and gloom of the budget" get them down. "We cycle in and we cycle out," she said. "Now is not the time to man the bunkers." The chancellor of California's community college system struggles with making decisions about which positions to fill or not. She avoided laying off staff because, as she said, "I was very smart about what I did,” i.e., keeping vacant positions unfilled until the state budget was sorted out. She did note, however, that having to ask existing staff to take on greater responsibilities can burn people out. The director of the Open Course Ware consortium has a virtual office that presents a set of different challenges. For her, bringing her staff together and working as a cohesive whole is Women in Higher Education 30 the biggest obstacle. She works with very creative people who are used to being independent operators, so having to rein them in and lead them in the same direction can be difficult. The director for global online learning at Michigan State University faces similar problems in managing very different employees - from professionals to administrative staff, some of whom are in unions and others are not. She finds herself having to manage by union and non-union rules, depending on the employee, and still respecting their equality. The demands of the job and time commitment were also mentioned by some of the women as a challenge. Academic freedom, noted the provost, isn't just about freedom of speech. She said faculty are much freer to set their own schedules than administrators who are "totally dictated by the calendar." The California director also lamented that "the faculty life is much more free than the administrative life. You don't have the freedom to play golf on a Thursday morning and spend Friday afternoon doing your research," she said. "You're pretty much committed to the desk." Decision-making Process All the women interviewed said they consult their staff and others before making a decision. Eight out of nine directly described their decision-making style as participatory. Each of the responses was consistent with research showing women as more affiliative and democratic leaders than their male counterparts (Adler, 1993; Rosnener, 1990; Helgeson, 1990). The California chancellor said she asks people what options they see and what their recommendation should be before deciding on an issue. Others observed that they try to collect opinions from as many sources possible before reaching a conclusion. The California provost said she was about to make a decision the day of the interview. After talking with people on all sides of the issue, she was going to consult with an "official representative" before deciding which course to take. Women in Higher Education 31 Five of the nine made a point of stating that they will make the final decision when needed. The dean said she never leaves an issue wide open but "there's something magic in the collaborative spirit." She added that sometimes her staff wants her to make the tough decisions, however, and she has no problem doing that. The community college vice president said she strives for collaborative decisions when possible but always has an exit door and back-up plans. Sometimes reaching a consensus is difficult; the community college president noted that you "can't always make decisions by committee." The chancellor observed that involving more people in the process can be challenging and even disruptive to the process. When she is not able to use a democratic process, she attempts to bring people together and let them make their best case. Then, she decides based upon their input and her own understanding of the situation. Another interviewee described how she tries to identify the background, context, and implication of the issue; she then asks staff members to brainstorm about what they see as the model for solutions before she makes the final decision. Still, in a university setting, the power of persuasion is often the only power an administrator has, particularly when dealing with tenured faculty (Nidiffer, 2001). One administrator said she tries to "be persuasive and get buy in" to the degree possible. Interviewees’ Cultural Perspectives Responses varied to the question regarding women's role in higher education leadership and the advantages or disadvantages they face because of their gender. The older women, in their 60s, spoke passionately about challenges they faced having to be the first woman in their roles. "I've been the first woman everything in every position I've held," said the California provost. "It won't be true for other women now who have these positions." She added that the mere presence Women in Higher Education 32 of a woman in a powerful role tends to bring a "shock" to the institution and surrounding community. The California dean, who was also the first woman in her position and the first woman associate vice president at her university, agreed that it will be easier for younger women to assume these positions now: "It's a great place to be because you pave the way for other people and you hope it becomes seamless for somebody else who never even thinks about it." For the women leaders in their 40s, gender issues were less of a factor, perhaps because they did not have to deal with the same barriers their elders had faced. The assistant provost at Michigan State replied that she hated the question regarding woman's advantages and did not think that ‘being a woman' was a type or characteristic. The majority of the respondents, however (five of nine) identified a women's style as being more collaborative, sensitive, and community building - and they saw that as beneficial to the higher education setting. Their observations are in line with research showing that women tend to be better skilled at communicating and building relationships (Brizendin, 2007; BaronCohen, 2004 ) "I am so amazed at how women bring a perspective to leadership that I find engaging, sensitive, and fun," the California dean said. She is now one of three women deans on the dean's council at San Diego State University and notices how the women "respond generally differently to situations." She said they have a "sensitivity to wholeness" and are able to see the big picture more often than men. The Notre Dame director observed that women have been socialized to develop listening and community-building skills, which are important as higher education becomes more active in globalization and bridging international divides. She also said women leaders have an ethos that Women in Higher Education 33 encourages community engagement and service learning. The director at San Diego State said women bring a "different kind of management style that seems to fit with the kind of institutions universities are - all about committees and making decisions together. Women do that better than some men do." Three women also noted the importance of women serving as role models and mentors for female students and younger women faculty members. The chancellor stated that she was very attached emotionally to the female student senate representatives with which she worked. One of the leaders, however, noted that women can be jealous of other women’s success and may try undercut each other, particularly early in their administrative career. Disadvantages - Does a Glass Ceiling Exist? Most of the women agree that higher education offers women more opportunities than in the past. The Michigan director said she doesn't truly believe there is a glass ceiling any more, although she knows progress for women in some companies and roles is limited. She said the lack of women leaders is a cultural issue more than a discriminatory one. But the San Diego director (who is older) said she stills sees evidence of sexism in universities. "There's still a glass ceiling, no doubt about it," she said, "especially at the presidential level." Two of the respondents said women still need to work harder than men to prove themselves. The San Diego State provost said while "enormous progress" has been made, "we're not to the level of equality yet." She said cultural perceptions still exist that force women into certain categories and cause them to be judged more harshly than men. Two of the women specifically pointed to the treatment of Senator Hillary Clinton in her presidential bid as evidence that sexism still exists. "There is an underlying sexism that women are scrutinized in ways men aren't," the provost said. Women in Higher Education 34 The California dean also said she still observes women being demeaned and marginalized in the workplace and finds it difficult for some women to be heard and recognized. "It happens to this day - you're still in groups and you still can sense that. And I think someone younger than I am may not know what to do with that," she said, adding that she's learned to call people out on sexist behavior because she had to overcome similar treatment early in her career. More than just cultural perceptions may be keeping women from achieving leadership roles, however. The California community college president suggested that self-doubt is a disadvantage women often create for themselves - particularly because of the lack of role models in leadership positions. The "Long and Tortuous Pipeline" Researchers have found more women will tend to leave careers for family reasons than men (Ruderman & Ohlott, 2004; Hewlett & Luce, 2005). Five of the nine women cited family issues as one of the biggest obstacles keeping women away from leadership positions in higher education. The California provost pointed to what she termed the "long and tortuous pipeline" leading to an administrative job. "Women exceed men in graduate school degrees, but then what happens to them?" she asked. For a university position, candidates must first earn tenure as a faculty member, which takes time to fulfill the teaching and research requirements. Then, since most universities do not look kindly on promoting leaders from within, they often are required to move to a different institution before they can take a job as a provost or president. Marriage and raising children tend to prevent women from following that path, more than men. The California chancellor noted it was hard to take care of young children and pursue an administrative position simultaneously. The Michigan dean said more women still choose to balance work and family and to do that, most give up on achieving career goals. Some Women in Higher Education 35 institutions even have regulations against hiring spouses, which can hinder a woman's ability to make a career move if they are married to another educator. The director at Notre Dame thought that institutions need to address issues that prevent women from entering leadership in higher education such as the question of time commitments and what happens when a woman stops to have children and where that puts the woman on a promotion ladder. Institutions should proactively think about how they can enable women to take leadership roles. She believes that when issues that prevent access to one group of people are addressed, oftentimes, benefits for everyone can be found. Conclusions This study, while limited in scope, supports research that shows that women tend to bring a more collaborative, relational, and participatory style to their leadership roles (Adler, 1993; Crittenden, 2004; Rosener, 1990; Helgeson, 1990). Even the respondents who said no generalities can be construed along gender lines indicated that they employ a participative and affiliative style in the decision-making process. Some evidence also exists that women leaders in higher education adapt their style according to the situation. This emergent style has been found by researchers to be effective in higher education settings (Nidiffer, 2001; Madsen, 2008). While the women leaders make every attempt to manage their employees in a relational manner, they do not shy away from making tough decisions - in fact most indicated that they expect to have the final say, but like to gather as much information as they can from all sides before implementing their choice. A collaborative style and good social judgment skills have been positively associated with effective leadership (Northouse, 2007). Despite their potential to benefit post secondary Women in Higher Education 36 institutions as leaders, however, women must undergo a road that is often long and unfavorably skewed toward men. The women interviewed for this study took various routes to achieve their positions, with teaching being the most common professional background. Many were the first women to hold their jobs at their institutions. Three in the university settings found value in taking a temporary fellowship in administration and indicated that higher education should provide more opportunities for women to train for these roles. While the glass ceiling and cultural stereotypes were noted by several of the women respondents as barriers, those factors tended to weigh heavier among the older women. No evidence was found that community colleges offered friendlier avenues for women to enter administrative jobs. In fact, the respondents tended to differ more based along generational lines rather than university versus community college. The younger women did not cite sexism as a barrier, which could indicate a more inclusive direction in cultural perceptions. The interviews also showed that higher education institutions are actively recruiting women for leadership positions. But, some women noted that a more subtle form of sexism exists after the women assume these roles in the way they are judged and perceived. Instead of a glass ceiling, however, the majority of the women surveyed (five out of nine) considered family issues as one of the biggest obstacles preventing women from entering more administrative positions. Women who want to raise children tend to give up their careers more often than men do (Rodriguez, 2006; Ruderman & Ohlott, 2004) and academia has not provided an avenue for women to merge back into an administrative track after taking time off to have a family. Ritter and Yoder (2004) found that while there is less overt discrimination against women leaders, subtle stereotyping still continues. In their study, it was fascinating to find that women Women in Higher Education 37 will usually pick men to be leaders, even when the female has the dominant personality. While institutions of higher education are more actively searching for women administrators, there is still room for improvement. Because of cultural biases, when women become leaders they are sometimes judged harshly because they have to act in ways that go against these biases. They also tend to have a lot of self-doubt about their capabilities. 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