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Candidate information pack Visit our website: www.nhsaaa.net All our publications are available in other formats Find us on Facebook at www.facebook.com/nhsaaa Follow us on Twitter @NHSaaa Post Title: Domestic Assistant Job Reference Number: A/703/16 Informal Enquiries: Informal enquiries are welcomed by: Jacqueline Armstrong, Hotel Services Manager on 01563 545502 Closing Date: Friday 30 December 2016 Process for Submitting Application Form: You can apply using the online application form on the SHOW website – www.jobs.scot.nhs.uk Alternatively your completed application form can be returned to [email protected] or to the Department of O&HRD, 63A Lister Street, University Hospital Crosshouse, Kilmarnock, KA2 0BE Please note: if applying using the online application facility on the SHOW website, please avoid using symbols, &/£ signs, etc. For all applications, either online or paper, please limit your supporting statement to no more than 500 words. If limit is exceeded text will be cut off. All correspondence will be sent by email. We have experienced some issues with personal email addresses and there is no guarantee correspondence will be sent to your inbox. It is therefore your responsibility to check all email folders, including your junk folder, as we have no control over which folder the correspondence will be sent to. Section one: Why work in Ayrshire? Ayrshire is situated in the south-west of Scotland on the Firth of Clyde, and is characterised by 80 miles of varied coastline, picturesque beaches, rolling green hills and islands. Just a 30-minute drive from Glasgow city centre, Ayrshire is an ideal location for those who want to enjoy city life, with all the benefits of living in a semi-rural area. Ayr, Irvine and Kilmarnock are the largest towns. However, there are many rural towns, villages and communities throughout the area should you wish to relocate to Ayrshire. Whether you decide to locate to Ayrshire or a neighbouring area, you will find that property prices are more affordable than in other parts of the UK. Alternatively, working in Ayrshire provides an easy commute from both Glasgow and the wider central belt. There is an excellent network of both rail and bus links throughout Ayrshire to Glasgow and beyond. There are UK and international flights available from Glasgow Airport, as well as a range of services from Glasgow Prestwick Airport. Ayrshire provides a wide range of excellent recreational activities: whether you are interested in history and heritage, outdoor pursuits, events and festivals, or simply food and drink, there is something for everyone. Ayrshire boasts more than 40 quality golf courses, including two Open Championship courses at Turnberry and Royal Troon. For more information on the range of recreational activities in Ayrshire, visit www.visitscotland.com/ayrshire-arran Local educational standards are very high at primary and secondary level. However, private education is also available in the area. See below for more information on local authority services: East Ayrshire Council – www.east-ayrshire.gov.uk North Ayrshire Council – www.north-ayrshire.gov.uk South Ayrshire Council – www.south-ayrshire.gov.uk Section two: NHS Ayrshire & Arran as an employer NHS Ayrshire & Arran recognises that our staff are vital to delivering our purpose, values and commitments and to achieving our strategic objectives. Our purpose Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran Our values Caring Safe Respectful Our aim is to create an organisation where people want to work and strive to deliver excellence each day; where staff wellbeing and personal resilience is supported; where careers are interesting and developed; where staff are encouraged to reach their full potential; and where staff feel their contribution is recognised and valued. To do this, we need to attract, develop, support and retain our staff and enhance their work experience. This will directly contribute to our aspiration to deliver excellent high quality services to every person every time. We believe the unique factors that help to define us as an employer are: our friendly and supportive environment; our commitment to staff engagement and effective team working; our track record in creativity and innovation and our ability to successfully implement change and redesign; our track record in supporting our staff’s learning, development and career aspirations, from an initial comprehensive three-day corporate induction programme to the availability of a wide range of internal training programmes; our commitment to supporting flexible working through a wide range of family friendly policies; and our commitment to support and improve our staff’s health, safety, wellbeing and resilience. We do this by implementing our Staff Health, Safety and Wellbeing Strategy, and in our work towards achieving and maintaining the Health Working Lives Gold Award. In addition, our Staff Care and Occupational Health Service provide a range of support and interventions to our staff. The organisation has a statutory responsibility to ensure the Staff Governance Standard is embedded and adhered to as part of the governance framework – staff, financial, information and clinical governance – in which NHS Boards operate. The Staff Governance Standard requires all NHS Boards to demonstrate that staff are: well informed; appropriately trained and developed; involved in decisions; treated fairly and consistently, with dignity and respect in an environment where diversity is valued; and provided with a continuously improving and safe working environment, promoting the health and wellbeing of staff, patients and the wider community. During 2013, we consulted with our staff to select the key values and behaviours which they believed were essential to create a safe, effective and person-centred working environment which benefits patients, staff and carers. This allowed us to develop our purpose, values and commitments. We passionately believe in creating a culture which is open, fair and just. Section three: Delivering our services Acute Services Emergency and elective hospital services are provided by our acute services, which includes inpatient, outpatient and day case care. There are two district general hospitals within Ayrshire: University Hospital Ayr and University Hospital Crosshouse. These hospitals provide a wide range of acute services: University Hospital Ayr University Hospital Ayr provides medical and surgical services on an inpatient, day case and outpatient basis. It is the main Accident and Emergency service for South Ayrshire. It provides a number of Ayrshire-wide services including Vascular Surgery, Ophthalmology and Audiology. University Hospital Crosshouse University Hospital Crosshouse provides medical and surgical services on an inpatient, day case and outpatient basis. It is the main Accident and Emergency service for East and North Ayrshire. Inpatient paediatrics, the Ayrshire Maternity Unit and the main Laboratories for Ayrshire are on the Crosshouse site. Community, mental health and learning disabilities services Following the introduction of Health and Social Care Integration, the operational delivery for the range of community healthcare services and mental health and learning disabilities services is through the newly created Health and Social Care Partnerships and the Integrated Joint Boards: East Ayrshire Health and Social Care Partnership North Ayrshire Health and Social Care Partnership South Ayrshire Health and Social Care Partnership Community Services General medical and dental services are provided throughout Ayrshire and Arran by general practitioners, dentists, community pharmacies and optometry practices. Community nurses, health visitors and Allied Health Professionals are all involved in providing care within our local communities. Out-of-hours general medical services are provided by Ayrshire Doctors On Call (ADOC) within the community. Mental health and learning disability services Inpatient mental health services, including the Intensive Psychiatric Care Unit, are largely delivered at Ailsa Hospital in Ayr with further mental health inpatient services provided at University Hospital Crosshouse Learning disability services are provided from Arrol Park in Ayr. Elderly mental health inpatient services are provided from Ayrshire Central Hospital in Irvine, and East Ayrshire Community Hospital in Cumnock. Community based services are provided throughout Ayrshire for the range of clinical groups: adults, child and adolescent, elderly and addiction services. For more information on the full range of clinical services provided by NHS Ayrshire & Arran, visit our website www.nhsaaa.net Section four: Investing for the future There are two major capital developments underway within NHS Ayrshire & Arran to ensure safe, effective and person centred care: Building for better care We are investing £27.5 million to provide fit for purpose front door services for University Hospitals Ayr and Crosshouse, in order to improve emergency and urgent care for patients who come to hospital for anything other than a scheduled appointment. North Ayrshire Community Hospital – Woodland View We are investing £47 million to provide a 206 en-suite bedroom integrated mental health and community facility, including older people’s long term care and rehabilitation. This development will bring together a full range of outpatient and inpatient facilities. Section five: Post Details 1. Job Identification Job Title: Domestic Assistant (General) Responsible to: Domestic Services Supervisor Department(s): Domestic Services Department Directorate: Corporate Support Services Operating Division: NHS Ayrshire & Arran Job Reference: A/703/16 No of Job Holders: 896 Last Update: October 2016 2. Job Purpose To provide a wide and varied range of Domestic Services which support Clinical Services throughout Ayrshire and Arran in line with NHSScotland National Cleaning Services Specification to fulfil Healthcare Environment Inspectorate Standards and meet Facilities Monitoring Tool Targets. 3. Dimensions The postholder is one of a team of Domestic Services Staff employed to carry out a range of services efficiently throughout NHS Ayrshire and Arran including: Domestic Services which encompasses cleaning, meal/beverage services Housekeeping Services which encompasses bedmaking, preparation of light snacks e.g.prepare/butter toast, mattress checking, linen bagging The postholder is employed within NHS Ayrshire and Arran and there may be a requirement to work flexibly across Ayrshire and Arran to meet service demands within both clinical and nonclinical areas, and working in other areas of the facilities service after appropriate training and support has been provided. 4. Organisational Position Assistant Director – Corporate Support Services Sector Head of Clinical Support Services Hotel Services Manager Area PPCL Supervisor Area Sewing Room Assistants Domestic Supervisor Domestic Assistant (General) Domestic Assistant (Support) Hairdresser 5. Role of Department Clinical Support Services include a range of services including Domestic Services, Catering, Portering/Security, Waste Management, Gardens and Grounds, Procurement, Central Decontamination Unit, Estates and Transport services providing the highest possible standard and quality of care to patients Clinical Support Services is part of the Corporate Support Services Directorate which is responsible for delivering additional services as below on an organisation wide basis across NHS Ayrshire & Arran : Managing, developing and maintaining NHS Ayrshire & Arran’s estate and ensuring compliance with all statutory standards and working practices. Planning and delivering the Board’s Capital Programmes and Projects and providing support, guidance and professional advice. Cost effective Knowledge Management & eHealth Services to drive service modernisation and the delivery of effective and safe patient care. Ensuring NHS Ayrshire & Arran is fully compliant in terms of Information Governance requirements. Delivering a safe and effective Health Records service, including the management and scheduling of outpatient clinics, covering acute, community and mental health services. 6. Key Result Areas General Domestic Duties: Ensure efficient, high quality cleaning services are provided within designated time-scales to meet required Standards of Cleanliness in your area Compliance with agreed Infection Control Guidelines for Domestic Staff to reduce the risk of cross-contamination Assist with on the job training of new employees by promoting good practice and adhering to safe systems of work Dedicated approach to cleaning and any other duties, e.g. Housekeeping in accordance with pre-agreed schedules and frequencies to demonstrate motivation and enthusiasm Ensure personal appearance, behaviour and cleanliness is exemplary at all times in order to promote high standards and confidence in the service. Flexible approach and understanding of circumstances which may occur requiring change in routine thus demonstrating co-operation and ensuring continuity of the service Service of or assistance to Nursing Staff with service of meals and beverages, dependant on site to patients (NOTE: these duties must always be carried out under the guidance of Nursing Staff as per the departmental Meal and Beverage Service Protocol) Bagging of bed linen (residential accommodation and on-call rooms) and other linen (mops, curtains/screens) in accordance with Organisational Linen Bagging Policy Check curtains/screens for necessary washing or repair; change and re-hang same when necessary Safe Use and storage of equipment and supplies Disposal of Waste in accordance with Organisational Waste Management Policy Ensure security of an area on completion of duties, where applicable (mainly refers backshift) e.g. departments within hospitals, residencies and Clinics/Health Centres Where applicable preparation of tables and bed tables for meal service; clearing of soiled crockery and cutlery for transfer to central dish-wash area; cleaning of tables, bed tables and chairs following each meal service Report all pest infestation, faults/malfunctioning equipment and repairs required within domestic or public areas to the Domestic Supervisor Daily monitoring and recording of ward fridge temperatures Catering Duties (where applicable): Test and record meal temperatures e.g. where there is no catering assistant to cover this role Collection of additional patient meals from main kitchen as required, e.g. new patients Check contents of fridge, rotate stock held within and advise Charge Nurse of any out of date items for removal Order and distribute catering supplies for ward/department, e.g. bread, butter, jam, teabags, etc. Preparation of light snacks/beverages for patients if required e.g. prepare/butter toast Serve chilled water/glasses to patients - under supervision of Nursing Staff Housekeeping Duties (where applicable): At request of nursing staff make up unoccupied beds Bagging of bed linen and other linen (only when generated by housekeeper) in accordance with Linen Bagging Policy Cleaning of bed frames and mattresses between discharge/admission of patients, reporting any faults in bed frames to Nurse in Charge Checking of mattresses on discharge beds, replace covers or condemn as necessary. Bag mattress/cover appropriately and arrange uplift Tidy Linen Trolley and advise any linen shortages to Linen Room Assist with answering telephones (external and internal calls)/patient call system and relay information to Nursing Staff, e.g. basic information relayed, no medical information given Patients Personal Clothing Duties Theatre Areas – service provided including top up of stores/scrub suits, errands, cleaning of theatre footwear (machine cleaning) Ayr Hospital only: Ballochmyle Suite/Day Surgery Unit: Mail collection, transfer of Casenotes/ Laboratory Samples, Escort Patients to/from e.g. X-Ray Department, Main Entrance, Pharmacy errands The Charge Nurse/Head of Department may request the Domestic Assistant (General) to alter their routine if necessary, but not method of, or equipment used 7a. Equipment and Machinery Bucket/pail, Carpet Shampooer, Caution signs, Dustpan and Squeegee, Dust control mop, Hi-dusting pole and mitt, Mop pail and wringer, Mop shaft/hook and head, Vacuum Cleaner (Tub or Upright), Scrubbing machine and solution tank, Trolleys, Scrubber Drier, Wet pickup, Steam Cleaner Dishwasher, fridge, kettle, toaster, beverage trolley, meal trolley Protective clothing, e.g. uniforms, gloves, aprons, etc. Materials, e.g.: Chemical solutions for cleaning purposes, (all in accordance with COSHH Regulations) Disposable paper PC for Learnpro and PDR completion 7b. Systems Alarm systems, e.g. Clinics/Health Centres, CDU Department Paging systems / Telephones Access systems – door entry Work Schedules – cleaning tasks/frequencies PDR (Personal Development Review) Learnpro – MAST training 8. Assignment and Review of Work Duties vary between sites and departments and are in accordance with agreed cleaning frequencies and work schedules following consultation between Charge Nurse/Head of Department and Domestic Management Duties are delegated by Domestic Supervisors The Charge Nurse/Head of Department may request the Domestic Assistant (General) to alter their routine if necessary, but not method of, or equipment used Work is audited formally in accordance with national systems (Facilities Monitoring Tool) and informally by Domestic Supervisors on an ongoing basis through workplace observation Progress is monitored annually through review of Personal Development Plans 9. Decisions and Judgements The postholder is expected to meet the needs of the service by prioritising workload on a daily basis and altering work routine as required, using their initiative in the absence of a supervisor The postholder is not expected to make decisions regarding changes to cleaning frequencies, work schedules or additional tasks requested by others e.g. clinical/departmental staff and always work as trained in accordance with safe systems of work Support job training of new employees, i.e. advise supervisor of any concerns The postholder is expected to use own initiative in making decisions regarding quality of linen and mattresses and replace as appropriate Escalate any concerns with regard to patients to the Charge Nurse/supervisor. 10. Most Challenging/Difficult Parts of the Job Ensuring the Standards of the Department are adhered to, thus meeting the expectations of patients, staff and visitors Carrying out duties in areas of high level of activity Manoeuvring of equipment within limited spaces, e.g. scrubber/polisher, etc. Working within strict time-scales Working within areas of frequent exposure to highly unpleasant conditions, e.g. Cleaning toilets, cleaning up body fluids within sanitary areas and public areas, e.g. Main Entrance, Corridors Prioritisation of daily duties to ensure customer satisfaction and maintain standards Incorporating high level of Isolation Room cleaning into daily workload Working around patients who are very ill or have challenging behaviour Lone Working e.g. clinics where minimal support/supervision is available whilst on duty 11. Communications and Relationships Effective communication and working relationships have to be developed with e.g.: - Management, Supervisors and Colleagues within the site Infection Control Advisors HEI Inspectors. Charge Nurse/Staff Head of Department/Staff Estates staff Patients/Visitors Contractors e. g. pest control /window cleaning 12. Physical, Mental, Emotional and Environmental Demands of the Job PHYSICAL EFFORT/SKILLS: The post is physically demanding and staff are required to complete scheduled labour intensive tasks, cleaning/housekeeping duties and manual handling and manoeuvring of equipment/machinery/supplies. A high degree of skill and dexterity is required when working with specialist equipment. The use and thorough cleaning of all domestic equipment i.e. rotary scrubbing machines, wet pickups, carpet shampooers, etc. Manual collection of domestic and clinical waste bags/linen hampers throughout the day, regular movement of furniture and cleaning equipment. Manual handling knowledge is essential in order that tasks can be completed safely. The postholder is required to follow a schedule of duties throughout their shift, the variety of which is indicated in the key result areas. Frequency of duties is dictated by the NHSScotland Cleaning Specification and, where applicable, patient/service/local requirements MENTAL EFFORT/SKILLS: Meeting demands within constrained timescales and service deadlines. There are also frequent requirements for concentration however regular interruptions and work patterns can be unpredictable as a result of patient/service/local requirements. Concentration is required whilst: Completing paperwork where necessary, e.g. recording Mattress Checks/Work Schedule Reports Using electrical equipment particularly in wet conditions e.g. carpet/floor maintenance Handling and preparing chemical solutions for cleaning tasks Serving patients’ meals and beverages EMOTIONAL EFFORT/SKILLS: Working in sensitive areas, e.g. A&E department, mortuary, oncology, mental health, neo-natal wards, Care of the Elderly At times witness to distressing circumstances, e.g. vulnerable, violent & aggressive patients or death of a patient where grieving relatives can also be present . At times and dependant on workplace, exposure to face to face physical aggression and threats of physical violence ENVIRONMENTAL Frequent exposure to highly unpleasant working conditions, e.g. cleaning toilets, exposure to body fluids Requirement to work in varying temperatures, e.g. very hot - wards/operating theatres/or cold - corridors/entrances Exposure to the elements, e.g. Residencies not contained within main building, Ayrshire Central and Ailsa Hospitals 13. Knowledge, Training and Experience Required to do the Job The postholder will have good communication, verbal or otherwise and practical skills Required to attend Corporate Induction including completion of Mandatory Learn Pro Modules. Required to undertake departmental job training including the operation of equipment and safe use of cleaning materials which allows flexibility within all areas of Domestic Services and is also required to be proficient in and undertake training in the following: Safe Systems of Work/Work Schedules Departmental Risk Assessments (COSHH, General, Moving and Handling) Codes of Practice/Infection Control Guidelines Food Hygiene Correct and economical use of materials and equipment Use of PPE Geographical knowledge of area/building/site Waste Management Linen Bagging Policy Security Procedures Datix Job Shadowing (usually first week) POLICIES (Awareness covered at Department JobTraining) Domestic Services Core Value Statement Organisational Policies Caldicott Guidelines (confidentiality) Healthcare Support Worker Standards/Domestic Services Workbook Domestic Services Workbook HCSW sections completed within 6 months of commencement Thereafter completion of remaining sections of Domestic Services Workbook Person Specification Qualifications & Training – Essential Criteria None All necessary Training Provided Qualifications & Training – Desirable Criteria Similar Domestic Induction Training Completion of HAI Domestic Work Book SVQ Level 1 in Cleaning Services Experience – Essential Criteria None Experience – Desirable Criteria Experience of using industrial cleaning equipment or working in a health care or similar setting Knowledge – Essential Criteria None Knowledge – Desirable Criteria Knowledge of NHS Policies & Procedures, including COSHH, Health & Safety, Moving & Handling. Awareness of Confidentiality Competencies & Skills – Essential Criteria Basic level of communication to provide and receive routine information Ability to work with minimal supervision Ability to comply with Departmental Procedures within a very large department Ability to work individually and in a team setting Competencies & Skills – Desirable Criteria Understanding of Work Schedules Personal Characteristics and Other – Essential Criteria Present positive attitude. Courteous/Polite. Clean/Tidy appearance High level of mobility and stamina Flexible approach to work routines/areas Availability to complete induction programme /attend mandatory courses Personal Characteristics and Other – Desirable Criteria