Download 1. Job Identification - NHS Scotland Recruitment

Candidate
information pack
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Post Title:
Domestic Assistant
Job Reference Number:
A/703/16
Informal Enquiries:
Informal enquiries are welcomed by: Jacqueline Armstrong, Hotel Services
Manager on 01563 545502
Closing Date:
Friday 30 December 2016
Process for Submitting Application Form:
You can apply using the online application form on the SHOW website –
www.jobs.scot.nhs.uk Alternatively your completed application form can be
returned to [email protected] or to the Department of O&HRD,
63A Lister Street, University Hospital Crosshouse, Kilmarnock, KA2 0BE
Please note: if applying using the online application facility on the SHOW
website, please avoid using symbols, &/£ signs, etc. For all applications,
either online or paper, please limit your supporting statement to no more than
500 words. If limit is exceeded text will be cut off.
All correspondence will be sent by email. We have experienced some issues
with personal email addresses and there is no guarantee correspondence will
be sent to your inbox. It is therefore your responsibility to check all email
folders, including your junk folder, as we have no control over which folder the
correspondence will be sent to.
Section one: Why work in Ayrshire?
Ayrshire is situated in the south-west of Scotland on the Firth of Clyde, and is
characterised by 80 miles of varied coastline, picturesque beaches, rolling green hills
and islands.
Just a 30-minute drive from Glasgow city centre, Ayrshire is an ideal location for
those who want to enjoy city life, with all the benefits of living in a semi-rural area.
Ayr, Irvine and Kilmarnock are the largest towns. However, there are many rural
towns, villages and communities throughout the area should you wish to relocate to
Ayrshire. Whether you decide to locate to Ayrshire or a neighbouring area, you will
find that property prices are more affordable than in other parts of the UK.
Alternatively, working in Ayrshire provides an easy commute from both Glasgow and
the wider central belt. There is an excellent network of both rail and bus links
throughout Ayrshire to Glasgow and beyond. There are UK and international flights
available from Glasgow Airport, as well as a range of services from Glasgow
Prestwick Airport.
Ayrshire provides a wide range of excellent recreational activities: whether you are
interested in history and heritage, outdoor pursuits, events and festivals, or simply
food and drink, there is something for everyone.
Ayrshire boasts more than 40 quality golf courses, including two Open
Championship courses at Turnberry and Royal Troon.
For more information on the range of recreational activities in Ayrshire, visit
www.visitscotland.com/ayrshire-arran
Local educational standards are very high at primary and secondary level. However,
private education is also available in the area. See below for more information on
local authority services:
East Ayrshire Council – www.east-ayrshire.gov.uk
North Ayrshire Council – www.north-ayrshire.gov.uk
South Ayrshire Council – www.south-ayrshire.gov.uk
Section two: NHS Ayrshire & Arran as an employer
NHS Ayrshire & Arran recognises that our staff are vital to delivering our purpose,
values and commitments and to achieving our strategic objectives.
Our purpose
Working together to achieve the healthiest life
possible for everyone in Ayrshire and Arran
Our values
Caring
Safe
Respectful
Our aim is to create an organisation where people want to work and strive to deliver
excellence each day; where staff wellbeing and personal resilience is supported;
where careers are interesting and developed; where staff are encouraged to reach
their full potential; and where staff feel their contribution is recognised and valued.
To do this, we need to attract, develop, support and retain our staff and enhance
their work experience. This will directly contribute to our aspiration to deliver
excellent high quality services to every person every time.
We believe the unique factors that help to define us as an employer are:
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our friendly and supportive environment;
our commitment to staff engagement and effective team working;
our track record in creativity and innovation and our ability to successfully
implement change and redesign;
our track record in supporting our staff’s learning, development and career
aspirations, from an initial comprehensive three-day corporate induction
programme to the availability of a wide range of internal training programmes;
our commitment to supporting flexible working through a wide range of family
friendly policies; and
our commitment to support and improve our staff’s health, safety, wellbeing
and resilience. We do this by implementing our Staff Health, Safety and
Wellbeing Strategy, and in our work towards achieving and maintaining the
Health Working Lives Gold Award. In addition, our Staff Care and
Occupational Health Service provide a range of support and interventions to
our staff.
The organisation has a statutory responsibility to ensure the Staff Governance
Standard is embedded and adhered to as part of the governance framework –
staff, financial, information and clinical governance – in which NHS Boards
operate. The Staff Governance Standard requires all NHS Boards to
demonstrate that staff are:
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well informed;
appropriately trained and developed;
involved in decisions;
treated fairly and consistently, with dignity and respect in an environment
where diversity is valued; and
provided with a continuously improving and safe working environment,
promoting the health and wellbeing of staff, patients and the wider
community.
During 2013, we consulted with our staff to select the key values and behaviours
which they believed were essential to create a safe, effective and person-centred
working environment which benefits patients, staff and carers. This allowed us to
develop our purpose, values and commitments. We passionately believe in creating
a culture which is open, fair and just.
Section three: Delivering our services
Acute Services
Emergency and elective hospital services are provided by our acute services, which
includes inpatient, outpatient and day case care. There are two district general
hospitals within Ayrshire: University Hospital Ayr and University Hospital
Crosshouse. These hospitals provide a wide range of acute services:
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University Hospital Ayr
University Hospital Ayr provides medical and surgical services on an inpatient,
day case and outpatient basis. It is the main Accident and Emergency service
for South Ayrshire. It provides a number of Ayrshire-wide services including
Vascular Surgery, Ophthalmology and Audiology.
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University Hospital Crosshouse
University Hospital Crosshouse provides medical and surgical services on an
inpatient, day case and outpatient basis. It is the main Accident and
Emergency service for East and North Ayrshire. Inpatient paediatrics, the
Ayrshire Maternity Unit and the main Laboratories for Ayrshire are on the
Crosshouse site.
Community, mental health and learning disabilities services
Following the introduction of Health and Social Care Integration, the operational
delivery for the range of community healthcare services and mental health and
learning disabilities services is through the newly created Health and Social Care
Partnerships and the Integrated Joint Boards:
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East Ayrshire Health and Social Care Partnership
North Ayrshire Health and Social Care Partnership
South Ayrshire Health and Social Care Partnership
Community Services
General medical and dental services are provided throughout Ayrshire and Arran by
general practitioners, dentists, community pharmacies and optometry practices.
Community nurses, health visitors and Allied Health Professionals are all involved in
providing care within our local communities.
Out-of-hours general medical services are provided by Ayrshire Doctors On Call
(ADOC) within the community.
Mental health and learning disability services
Inpatient mental health services, including the Intensive Psychiatric Care Unit, are
largely delivered at Ailsa Hospital in Ayr with further mental health inpatient services
provided at University Hospital Crosshouse
Learning disability services are provided from Arrol Park in Ayr. Elderly mental
health inpatient services are provided from Ayrshire Central Hospital in Irvine, and
East Ayrshire Community Hospital in Cumnock. Community based services are
provided throughout Ayrshire for the range of clinical groups: adults, child and
adolescent, elderly and addiction services.
For more information on the full range of clinical services provided by NHS
Ayrshire & Arran, visit our website www.nhsaaa.net
Section four: Investing for the future
There are two major capital developments underway within NHS Ayrshire & Arran to
ensure safe, effective and person centred care:
Building for better care
We are investing £27.5 million to provide fit for purpose front door services for
University Hospitals Ayr and Crosshouse, in order to improve emergency and urgent
care for patients who come to hospital for anything other than a scheduled
appointment.
North Ayrshire Community Hospital – Woodland View
We are investing £47 million to provide a 206 en-suite bedroom integrated mental
health and community facility, including older people’s long term care and
rehabilitation. This development will bring together a full range of outpatient and
inpatient facilities.
Section five: Post Details
1. Job Identification
Job Title:
Domestic Assistant (General)
Responsible to:
Domestic Services Supervisor
Department(s):
Domestic Services Department
Directorate:
Corporate Support Services
Operating Division: NHS Ayrshire & Arran
Job Reference:
A/703/16
No of Job Holders: 896
Last Update:
October 2016
2. Job Purpose
To provide a wide and varied range of Domestic Services which support Clinical Services
throughout Ayrshire and Arran in line with NHSScotland National Cleaning Services
Specification to fulfil Healthcare Environment Inspectorate Standards and meet Facilities
Monitoring Tool Targets.
3. Dimensions
The postholder is one of a team of Domestic Services Staff employed to carry out a range of
services efficiently throughout NHS Ayrshire and Arran including:
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Domestic Services which encompasses cleaning, meal/beverage services
Housekeeping Services which encompasses bedmaking, preparation of light snacks
e.g.prepare/butter toast, mattress checking, linen bagging
The postholder is employed within NHS Ayrshire and Arran and there may be a requirement to
work flexibly across Ayrshire and Arran to meet service demands within both clinical and nonclinical areas, and working in other areas of the facilities service after appropriate training and
support has been provided.
4. Organisational Position
Assistant Director – Corporate Support Services
Sector Head of Clinical Support Services
Hotel Services Manager
Area PPCL Supervisor
Area Sewing
Room Assistants
Domestic Supervisor
Domestic Assistant
(General)
Domestic Assistant
(Support)
Hairdresser
5. Role of Department
Clinical Support Services include a range of services including Domestic Services, Catering,
Portering/Security, Waste Management, Gardens and Grounds, Procurement, Central
Decontamination Unit, Estates and Transport services providing the highest possible standard
and quality of care to patients
Clinical Support Services is part of the Corporate Support Services Directorate which is
responsible for delivering additional services as below on an organisation wide basis across
NHS Ayrshire & Arran :
 Managing, developing and maintaining NHS Ayrshire & Arran’s estate and ensuring
compliance with all statutory standards and working practices.
 Planning and delivering the Board’s Capital Programmes and Projects and providing
support, guidance and professional advice.
 Cost effective Knowledge Management & eHealth Services to drive service
modernisation and the delivery of effective and safe patient care.
 Ensuring NHS Ayrshire & Arran is fully compliant in terms of Information Governance
requirements.
 Delivering a safe and effective Health Records service, including the management and
scheduling of outpatient clinics, covering acute, community and mental health services.
6. Key Result Areas
General Domestic Duties:
 Ensure efficient, high quality cleaning services are provided within designated time-scales to
meet required Standards of Cleanliness in your area
 Compliance with agreed Infection Control Guidelines for Domestic Staff to reduce the risk of
cross-contamination
 Assist with on the job training of new employees by promoting good practice and adhering to
safe systems
of work
 Dedicated approach to cleaning and any other duties, e.g. Housekeeping in accordance with
pre-agreed schedules and frequencies to demonstrate motivation and enthusiasm
 Ensure personal appearance, behaviour and cleanliness is exemplary at all times in order to
promote high standards and confidence in the service.
 Flexible approach and understanding of circumstances which may occur requiring change in
routine thus demonstrating co-operation and ensuring continuity of the service
 Service of or assistance to Nursing Staff with service of meals and beverages, dependant on
site to patients (NOTE: these duties must always be carried out under the guidance of
Nursing Staff as per the departmental Meal and Beverage Service Protocol)
 Bagging of bed linen (residential accommodation and on-call rooms) and other linen (mops,
curtains/screens) in accordance with Organisational Linen Bagging Policy
 Check curtains/screens for necessary washing or repair; change and re-hang same when
necessary
 Safe Use and storage of equipment and supplies
 Disposal of Waste in accordance with Organisational Waste Management Policy
 Ensure security of an area on completion of duties, where applicable (mainly refers backshift)
e.g. departments within hospitals, residencies and Clinics/Health Centres
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Where applicable preparation of tables and bed tables for meal service; clearing of soiled
crockery and cutlery for transfer to central dish-wash area; cleaning of tables, bed tables and
chairs following each meal service
Report all pest infestation, faults/malfunctioning equipment and repairs required within
domestic or public areas to the Domestic Supervisor
Daily monitoring and recording of ward fridge temperatures
Catering Duties (where applicable):
 Test and record meal temperatures e.g. where there is no catering assistant to cover this
role
 Collection of additional patient meals from main kitchen as required, e.g. new patients
 Check contents of fridge, rotate stock held within and advise Charge Nurse of any out of
date items for removal
 Order and distribute catering supplies for ward/department, e.g. bread, butter, jam, teabags,
etc.
 Preparation of light snacks/beverages for patients if required e.g. prepare/butter toast
 Serve chilled water/glasses to patients - under supervision of Nursing Staff
Housekeeping Duties (where applicable):
 At request of nursing staff make up unoccupied beds
 Bagging of bed linen and other linen (only when generated by housekeeper) in accordance
with Linen Bagging Policy
 Cleaning of bed frames and mattresses between discharge/admission of patients, reporting
any faults in bed frames to Nurse in Charge
 Checking of mattresses on discharge beds, replace covers or condemn as necessary. Bag
mattress/cover appropriately and arrange uplift
 Tidy Linen Trolley and advise any linen shortages to Linen Room
 Assist with answering telephones (external and internal calls)/patient call system and relay
information to Nursing Staff, e.g. basic information relayed, no medical information given
 Patients Personal Clothing Duties
 Theatre Areas – service provided including top up of stores/scrub suits, errands, cleaning of
theatre footwear (machine cleaning)
 Ayr Hospital only:
 Ballochmyle Suite/Day Surgery Unit: Mail collection, transfer of Casenotes/ Laboratory
Samples, Escort Patients to/from e.g. X-Ray Department, Main Entrance, Pharmacy
errands
The Charge Nurse/Head of Department may request the Domestic Assistant (General) to alter
their routine if necessary, but not method of, or equipment used
7a. Equipment and Machinery
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Bucket/pail, Carpet Shampooer, Caution signs, Dustpan and Squeegee, Dust control mop,
Hi-dusting pole and mitt, Mop pail and wringer, Mop shaft/hook and head, Vacuum Cleaner
(Tub or Upright), Scrubbing machine and solution tank, Trolleys, Scrubber Drier, Wet pickup, Steam Cleaner
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Dishwasher, fridge, kettle, toaster, beverage trolley, meal trolley
Protective clothing, e.g. uniforms, gloves, aprons, etc.
Materials, e.g.: Chemical solutions for cleaning purposes, (all in accordance with COSHH
Regulations) Disposable paper
PC for Learnpro and PDR completion
7b. Systems
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Alarm systems, e.g. Clinics/Health Centres, CDU Department
Paging systems / Telephones
Access systems – door entry
Work Schedules – cleaning tasks/frequencies
PDR (Personal Development Review)
Learnpro – MAST training
8. Assignment and Review of Work
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Duties vary between sites and departments and are in accordance with agreed cleaning
frequencies and work schedules following consultation between Charge Nurse/Head of
Department and Domestic Management
Duties are delegated by Domestic Supervisors
The Charge Nurse/Head of Department may request the Domestic Assistant (General) to alter
their routine if necessary, but not method of, or equipment used
Work is audited formally in accordance with national systems (Facilities Monitoring Tool) and
informally by Domestic Supervisors on an ongoing basis through workplace observation
Progress is monitored annually through review of Personal Development Plans
9. Decisions and Judgements
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The postholder is expected to meet the needs of the service by prioritising workload on a daily
basis and altering work routine as required, using their initiative in the absence of a supervisor
The postholder is not expected to make decisions regarding changes to cleaning frequencies,
work schedules or additional tasks requested by others e.g. clinical/departmental staff and
always work as trained in accordance with safe systems of work
Support job training of new employees, i.e. advise supervisor of any concerns
The postholder is expected to use own initiative in making decisions regarding quality of linen
and mattresses and replace as appropriate
Escalate any concerns with regard to patients to the Charge Nurse/supervisor.
10. Most Challenging/Difficult Parts of the Job
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Ensuring the Standards of the Department are adhered to, thus meeting the expectations of
patients, staff and visitors
Carrying out duties in areas of high level of activity
Manoeuvring of equipment within limited spaces, e.g. scrubber/polisher, etc.
Working within strict time-scales
Working within areas of frequent exposure to highly unpleasant conditions, e.g. Cleaning
toilets, cleaning up body fluids within sanitary areas and public areas, e.g. Main
Entrance, Corridors
Prioritisation of daily duties to ensure customer satisfaction and maintain standards
Incorporating high level of Isolation Room cleaning into daily workload
Working around patients who are very ill or have challenging behaviour
Lone Working e.g. clinics where minimal support/supervision is available whilst on duty
11. Communications and Relationships
Effective communication and working relationships have to be developed with e.g.:
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Management, Supervisors and Colleagues within the site
Infection Control Advisors
HEI Inspectors.
Charge Nurse/Staff
Head of Department/Staff
Estates staff
Patients/Visitors
Contractors e. g. pest control /window cleaning
12. Physical, Mental, Emotional and Environmental Demands of the Job
PHYSICAL EFFORT/SKILLS:
The post is physically demanding and staff are required to complete scheduled labour intensive
tasks, cleaning/housekeeping duties and manual handling and manoeuvring of
equipment/machinery/supplies.
A high degree of skill and dexterity is required when working with specialist equipment.
The use and thorough cleaning of all domestic equipment i.e. rotary scrubbing machines, wet pickups, carpet shampooers, etc.
Manual collection of domestic and clinical waste bags/linen hampers throughout the day, regular
movement of furniture and cleaning equipment. Manual handling knowledge is essential in order
that tasks can be completed safely.
The postholder is required to follow a schedule of duties throughout their shift, the variety of
which is indicated in the key result areas. Frequency of duties is dictated by the
NHSScotland Cleaning Specification and, where applicable, patient/service/local requirements
MENTAL EFFORT/SKILLS:
Meeting demands within constrained timescales and service deadlines. There are also frequent
requirements for concentration however regular interruptions and work patterns can be
unpredictable as a result of patient/service/local requirements.
Concentration is required whilst: Completing paperwork where necessary, e.g. recording Mattress Checks/Work Schedule
Reports
 Using electrical equipment particularly in wet conditions e.g. carpet/floor maintenance
 Handling and preparing chemical solutions for cleaning tasks
 Serving patients’ meals and beverages
EMOTIONAL EFFORT/SKILLS:
 Working in sensitive areas, e.g. A&E department, mortuary, oncology, mental health, neo-natal
wards, Care of the Elderly
 At times witness to distressing circumstances, e.g. vulnerable, violent & aggressive patients or
death of a patient where grieving relatives can also be present .
 At times and dependant on workplace, exposure to face to face physical aggression and
threats
of physical violence
ENVIRONMENTAL
 Frequent exposure to highly unpleasant working conditions, e.g. cleaning toilets, exposure to
body fluids
 Requirement to work in varying temperatures, e.g. very hot - wards/operating theatres/or
cold - corridors/entrances
 Exposure to the elements, e.g. Residencies not contained within main building, Ayrshire
Central and Ailsa Hospitals
13. Knowledge, Training and Experience Required to do the Job
The postholder will have good communication, verbal or otherwise and practical skills
Required to attend Corporate Induction including completion of Mandatory Learn Pro Modules.
Required to undertake departmental job training including the operation of equipment and safe
use of cleaning materials which allows flexibility within all areas of Domestic Services and is
also required to be proficient in and undertake training in the following:
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Safe Systems of Work/Work Schedules
Departmental Risk Assessments (COSHH, General, Moving and Handling)
Codes of Practice/Infection Control Guidelines
Food Hygiene
Correct and economical use of materials and equipment
Use of PPE
Geographical knowledge of area/building/site
Waste Management
Linen Bagging Policy
Security Procedures
Datix
Job Shadowing (usually first week)
POLICIES (Awareness covered at Department JobTraining)
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Domestic Services Core Value Statement
Organisational Policies
Caldicott Guidelines (confidentiality)
Healthcare Support Worker Standards/Domestic Services Workbook
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Domestic Services Workbook HCSW sections completed within 6 months of
commencement
Thereafter completion of remaining sections of Domestic Services Workbook
Person Specification
Qualifications & Training – Essential Criteria
None
All necessary Training Provided
Qualifications & Training – Desirable Criteria
Similar Domestic Induction Training
Completion of HAI Domestic Work Book
SVQ Level 1 in Cleaning Services
Experience – Essential Criteria
None
Experience – Desirable Criteria
Experience of using industrial cleaning equipment or working in a health care or similar setting
Knowledge – Essential Criteria
None
Knowledge – Desirable Criteria
Knowledge of NHS Policies & Procedures, including COSHH, Health & Safety, Moving &
Handling.
Awareness of Confidentiality
Competencies & Skills – Essential Criteria
Basic level of communication to provide and receive routine information
Ability to work with minimal supervision
Ability to comply with Departmental Procedures within a very large department
Ability to work individually and in a team setting
Competencies & Skills – Desirable Criteria
Understanding of Work Schedules
Personal Characteristics and Other – Essential Criteria
Present positive attitude. Courteous/Polite. Clean/Tidy appearance
High level of mobility and stamina
Flexible approach to work routines/areas
Availability to complete induction programme /attend mandatory courses
Personal Characteristics and Other – Desirable Criteria