Download Level 3 - Application

Nigel Secondary School
Tourism – Grade 12
Cycle Test 2 – Term 1
MEMO
________________________________________________________________________
Examiner: Mrs. H. Smal
Moderator: Mrs. C. Borcherds
Date: March 2009
Total: 150
Time: 2 ½ Hours
________________________________________________________________________
LO 1: Tourism as an Interrelated System
AS 1: Evaluate and report on the impact that the provision of service excellence has on
economic growth and community development in the country
AS 2: Discuss government’s strategy with regard to redressing past imbalances in tourism
participation
AS 3: Working conditions and opportunities for further development
LO 3: Tourism Geography, Attractions and Travel trends
AS 1: Time Zones and travel planning
AS 2: Source information and develop a tour plan to match different tourists profiles
AS 3: Access information to advice tourists on traveling
AS 5: Apply numeracy skill to convert major foreign currencies
________________________________________________________________________
1
SECTION A (45)
Level 1 - Knowledge
Short Questions
Question 1:
1) The alternative term for Greenwich Mean Time:
a) Provincial Time Co-ordinate
b) Universal Time Co-ordinate
c) International Time Co-ordinate
d) Domestic Time Co-ordinate
2) Fixed costs are:
a) The rent of the organisations building
b) The rent of the company
c) The cost that a business must pay whether a product or service is used or not
d) The cost that a business must pay for the goods or services that they have used
3) A Code of Conduct is:
a) A written legal document that sets out the terms and conditions under which a
member of staff is expected to work
b) A written legal document that sets out the terms and conditions under which an
organisation is expected to work
c) A written legal document that sets out the terms and conditions under which an
employer is expected to work
d) A written legal document that sets out the terms and conditions under which a
director of the organisation is expected to work
4) The number of people who currently buy the product or service is the:
a) Potential market
b) Season Market
c) Overseas Market
d) Existing market
5) ASATA’s Code of Conduct purpose is:
a) To create and maintain the highest possible standard amongst members of the
ASATA in their dealing with public, their principals and one another
b) To create and maintain the highest possible standard amongst members of the
ASATA in their dealing with young entrepreneurs
c) To create and maintain the highest possible standard amongst members of the
ASATA in their dealing with school leavers
d) To create and maintain the highest possible standard amongst members of the
ASATA in their dealing with co-workers
6) CRS is:
a) A centralised booking facility used by hotel groups, tour operators and airlines
b) A centralised airline facility used by hotel groups, tour operators and airlines
c) A centralised internet facility used by hotel groups, tour operators and airlines
d) A centralised railway facility used by hotel groups, tour operators and airlines
2
7) An artificial time boundary corresponding to 180 from the Greenwich Median is the:
a) International Time Line
b) International Daylight Saving Time Line
c) International Date Line
d) International Standard Time Line
8) The Private Sector is:
a) Is the part of the economy that is under the direct control of the government
b) Is the part of the economy that not under the direct control of the Principals
c) Is the part of the economy that not under the direct control of the Unions
d) Is the part of the economy that not under the direct control of the government
9) The administration of putting a substance in the blood, to stimulate a protective immune
response, which will prevent diseases is called:
a) Injections
b) Vaccination
c) Immune vaccine
d) HIV
10) The government department that collects taxes on goods bought and brought into the
country is called:
a) Customer Care
b) Customs
c) Regulation Officers
d) Tax Officers
[10]
Question 2:
Give ONE/TWO WORD(s) for the following descriptions:
a) A person who supplies any tourism-related product or service – Service Provider
b) An individual who puts together an exclusive holiday for sale to the public – Tour
Operator
c) Someone who accompanies a tour, usually acting as a manager – Tour escort or
Tour guide
d) The point on the globe representing 0 longitude on which world time zones are
based – Greenwich Meridian
e) A written plan or schedule for visitors to follow – Itinerary
f) The value of a country’s currency in terms of other currencies – Exchange Rate
[6]
Question 3:
Give the meaning of the following abbreviations:
a) GDP: Gross Domestic product
b) WTTC: World Travel and Tourism Council
c) USP: Unique Selling Points
3
d) UTC: Universal Time Co-ordinate
e) IDL: International Date Line
[10]
Question 4:
Name FOUR benefits that service excellence has on the economic growth of a country.
 Income generation
 Employment creation
 Improvements to the infrastructure
 Community development
[4]
Question 5:
Give a short definition of the following:
a) Passport: An official document issued by a tourists country of origin that verifies the
tourists identity and nationality
b) Health certificate: Proof that tourists entering a country doe s not have infectious
diseases
c) Transit visa: Tourists entering a country for the sole purpose of connecting to
another flight en route to the end destination
d) Visa: A stamp in a passport or other official documents, granting permission to enter
or re-enter the country concerned
e) Entry visa: That allow for entry into another country.
[10]
Question 6:
1) Complete the following sentences:
a) A CREDIT CARD is one of the most secure ways of using money when traveling in
a foreign country.
b) The main advantage of TRAVELLERS CHEQUES is that they are refunded if lost or
stolen.
c) The main advantage of CASH is that it is accepted anywhere.
d) DEBIT CARDS are perhaps the most convenient way to carry money since anyone
stealing a card cannot use it unless they know the PIN code.
e) One of the advantages of CASH PASSPORT CARDS is that there is no risk of
being exposed to fluctuating exchange rates.
(5)
TOTAL FOR SECTION A: [45]
4
SECTION B (30)
Level 2 - Comprehension
Question 1:
What general type of factors do you need to keep in mind when you prepare an itinerary
for a group of customers?
[5]
Any 5:






The number of people traveling in the group
Nationality
Age
Business or leisure
Specific needs
Language preference
Question 2:
Copy the following table onto your answer sheet and complete the differences between
Goods and Services.
Any 6:
Services
Goods
1
Cannot sample before buying
1
Can test and try out before
2
Unsold services cannot be put in
2
Goods can be stored buying
storage
3
Ownership of tourism services cannot 3
Ownership can be transferred
be transferred
Customer is part of the service
Customers are not part of the service
[6]
Question 3:
1) Use the following Exchange Rate Table to complete the questions:
Currency Exchange Rate Table
American Dollar
Argentine Peso
Australian Dollar
Botswana Pula
Brazilian Real
British Pound
Brunei dollar
Bulgarian Lev
Canadian Dollar
Chilean Peso
Chinese Yuan
Colombian Peso
Croatian Kuna
Danish Krone
9.94002
2.66336
6.54905
1.24548
4.33526
13.9128
6.45875
6.55873
7.81553
0.0167317
1.45365
0.00406209
1.72136
1.7209
a) REMEMBER TO SHOW ALL YOUR CALCULATIONS:
5
Mrs. Tshabalala is going on a holiday to England. She has R50 000.00. Her return
Ticket will cost R21 000.00. But she has to pay in British Pound, since she is flying
with British Airways. What will her ticket cost in British Pound?
[5]
Answer:
 R1 = 13.9128 BP
 = R21 000 / BP 13.9128
 = BP 1 509.40 (Her air ticket)
b) After Mrs. Tshabalala has paid her flight ticket, how much money in British Pound
will she have left to spend on her holiday?
Answer:
 R1 = 13.9128 BP
 R50 000 converted to Pound
 R50 000 / 13.9128
 = BP 3 593.81

BP 3 593.81 – BP 1 509.40

= BP 2 084.41 (Spending money)
[7]
c) In England she pays BP 500 for one-week accommodation, and she bought
presents for her grandchildren of BP 235.00. How much spending will she have left
when she converts her money back to ZAR?
Answer:
 BP 2 084.41 – (BP 500 + BP 235)
 = BP 2 084.41 – BP 735.00
 = BP 1 349.41


BP 1 349.41 x 13.9128 BP
= R18 774.07 (Spending money left, back in SA)
[7]
TOTAL FOR SECTION B: [30]
SECTION C (45)
6
Level 3 - Application
Question 1:
Examine the FOUR following pictures and categorise them under the correct characteristic
of the tourism services. Also explain each characteristic.
A
B
C
D
[8]
7
A – Variability: How a tourism service can be different each time it is delivered – weather
and so on.
B – Perishibility: The product has limited live, after which it does not exits anymore, like a
ticket for a certain day.
C – Inseparability: They are produced and consumed at the same time – Like Service
excellence on this flight.
D – Intangibility: Customers cannot actually touch or take the product home – it is an
experience, for example to come so close to penguins.
Question 2:
Complete the following diagram concerning “PLANNING AN ITINIRARY”
Planning an Itinerary
The three main
phases
(1)
(1)
(1)
Explain each Phase shortly:
(6)
[9]
Question 3:
a) Examine the following pictures carefully and decide which picture best fits the
following diseases.
b) Also explain how each of the following diseases is caused and the main symptom of
each disease
c) Some of the pictures may be used twice.
i) Bilharzia: F (from the larvae in still standing water, excruciating pain when you
want to urinate )
ii) Cholera: - B, A (Bacterium – infectious food and water, diarrhea)
iii) Bird Flu: - D (Passed from contaminated birds to humans, fever, cough, sore
throat, muscle ache)
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iv) Yellow fever: - C ( Bite of mosquitoes, Flu-like sickness)
v) Malaria: C (Bite of mosquitoes, Flu-like sickness)
vi) Typhoid fever: - B (contaminated food, high fever)
vii) Hepatitis C: -E (contaminated blood, chronic liver disease or cancer)
A
B
C
D
E
F
(7 x 3) = [21]
Question 4:
1) What criteria should be used when segmenting a market?
[4]




How attractive is the market
How easy is the segment to reach
How much will it cost to reach the segment
How sustainable is the segment
9
Question 5:
Provide THREE examples of which steps every household can take to contribute to
sustainability of scarce resources.
[3]

Answers will differ from each learner.
TOTAL FOR SECTION C: [45]
SECTION D (30)
Level 4 - Analyse
Question 1:
If Mister Panda leaves Tokyo, Japan (+9) at 4:00pm on a plane and travels for six hours to
Cairo, Egypt. (+2)
a) At what time would he arrived in Cairo time.
b) Show ALL your CALCULATIONS!
c) State whether the arrival day is the same or previous day
Egypt
1







2
21
Japan
3
22
4
23
5
24
6
1
7
2
8
3
9
04:00
When he left Japan, the time in Egypt was 21:00 the previous night.
Time difference 07:00 hours
04:00 – 07:00 (TD)
= (04:00 + 24:00) – 07:00
= 28:00 – 07:00 (TD)
= 21:00 – 06:00 (FT)
= 15:00 (03:00 pm) the previous day
[5]
Question 2:
Mr Perreira’s office is in Johannesburg (+2). He attempts to make a phone call to a
business partner, Mr King in New York (-4) at 08:30, Johannesburg time.
10
a) Do you think 08:30 is an appropriate time to phone Mr King?
b) Show ALL your CALCULATIONS!
c) State whether the arrival day is the same or previous day
NY
4
2
JNB
3
3





2
4
1
5
0
6
1
7
2
08:30
The time in JNB = 08:30
Time Difference = 06:00
08:30 – 06:00
= 02:30 The same day
It will NOT be an appropriate time to call Mr King, hence it will be 02:30 in
morning in NY, and that is NOT Office Hours.
[5]
Question 3:
An outbound South African tourist departs from Johannesburg (+2) to Sao Paulo (-3) in
Brazil on a non-stop flight. The flight leaves at 10:20 (SAST) on 10 June and takes ten
hours an ten minutes.
a) Work out the time and date the plane will arrive in Sao Paulo time
b) Show ALL your CALCULATIONS!
c) State whether the arrival day is the same or previous day
SP
4
3
5









JNB
2
6
1
7
0
8
1
9
2
10:20
10 June
Time in JNB = 10:20
Time Difference = 05:00
Flight Time = 10:10
Time in SP when he leaves JNB = 05:00 same day
10:20 – 05:00 (TD)
= 05:20 – 10:10
= (05:20 + 24:00) – 10:10
= 29:20 – 10:10
= 19:10 (Previous day = 9 June)
[5]
Question 4:
As we all know, the impact of service excellence on the economy leads to various
benefits.
Decide if the following statement could be proofed the truth.
11
INVEST IN THE PEOPLE
AND
THEY WILL INVEST IN YOU
[10]
Question 5:
a) Carefully study the following types of tourism and decide to which type of market do
all of them belong?
(1)
Types of Tourism:
 Adventure tourism
 Agritourism
 Cultural Tourism
 Volunteer Tourism
b) According to your answer in 5a), explain what this market is all about.
(2)
c) Discuss any ONE of the above types of tourism:
(2)
TOTAL FOR SECTION D: [30]
GRAND TOTAL: [150]
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