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Ch 7
Ch 7

... • On the left of the continuum, there’s no personalization • Further to the right, products are customized for individual tastes • On the far right, consumers collaborate with companies to create customized products, which builds relationships ...
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... passive recipients of consumer marketing campaigns. Marketing has built up its own formidable vocabulary over the years, and many terms are either unfamiliar (segmentation, service-dominant logic etc), are misunderstood or carry negative connotations (PR, advertising etc). It seems that the lessons ...
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... To support effective operational CRM, we often propose the development of an "operational customer view" (OCV) to support customer interactions. This may take the form of a simple database of high-level customer data with "foreign key" references to detailed data held in other operational systems su ...
Principles of Marketing - Lecture 9
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Designing Marketing Plans for Specialty Forest Products

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Customer-Company Identification
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... identification with them. Bhattacharya & Sen (2003) were the first authors to look at this phenomenon in the marketing field. Their analysis focuses on the consumer who wants to have a deep relationship with a company. According to them, the strongest relationships between customers and companies ar ...
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marketing strategies and preference criteria of the selected textile

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... content marketing has never been more compelling. Traditional, disruptive one-way advertising messages are being set aside in favour of working to develop a deeper two-way relationship with customers. The trend is clear: 61 per cent of Australian marketers intend to increase their spending on conten ...
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... • Mobile marketing is a very powerful tool for sports teams and organizations. It allows them to engage and interact, on a personal level, with their customers (fans), both at the stadium and throughout the season • Mobile marketing is a communications medium ideal for the sports fan demographic - ...
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... marketing strategy in two di¤erent markets, but, following integration of these markets, choose a di¤erent strategy for the combined market. This result can arise for two di¤erent reasons. First, the …rm’s marketing strategy is integrated with its pricing strategy; therefore, when dealing with ex-an ...
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... devaluing the brand as an asset and with consumers no longer able to appreciate why they should pay a premium for a brand would lead long term to falling brand sales. To better appreciate this issue, a consumer research programme was designed in such a way that consumers’ perceptions of the competit ...
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Entrepreneurship (August 2007) (pdf)

... Agreement will transfer between and among designated University of Hawai‘i campuses. However, students should be informed by both "sending" and "receiving" campuses that transferred credits may not be applicable to programs outside of this Agreement. D. Campus Procedures: Each UH campus which is a p ...
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... •Employee must establish and maintain effective relationships with members of the print and broadcast media. •Employee must serve as an internal and external public relations counselor. •Employee must promote, organize and stimulate good relationships with community, interest groups and with other a ...
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... marketing materials become outdated but are used even though they do not communi-cate an accurate message. For example, it is confusing to businesses to read a brochure which highlights the service of “putting people with disabilities in community jobs.” Instead, the message for employers is “identi ...
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... provide professional and personalized "value added" information. Twenty-First Century librarians and other information specialists recognize that marketing is no longer a sporadic activity undertaken on an ad hoc basis, but rather has become an integral component of every library's day-to-day operat ...
PROBLEM OF CUSTOMER INFORMATION OVERLOAD
PROBLEM OF CUSTOMER INFORMATION OVERLOAD

... Deighton at el (1996).1 Factors such as direct marketing, database marketing, e-commerce, sales force management, World Wide Web etc. are forcing the marketing discipline to reshape. Mass marketing is becoming more customized and more responsive to the customers. Authors explained interactive market ...
Chapter_4_New
Chapter_4_New

... • Online market research is very similar to the research that would be done off-line. The Internet can make the process quicker and easier. Researchers go through the same steps online in determining what needs to be researched. • The major methods include Web surveys, focus groups, direct feedback, ...
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Viral marketing

Viral marketing, viral advertising, or marketing buzz are buzzwords referring to marketing techniques that use pre-existing social networking services and other technologies to try to produce increases in brand awareness or to achieve other marketing objectives (such as product sales) through self-replicating viral processes, analogous to the spread of viruses or computer viruses (cf. Internet memes and memetics). It can be delivered by word of mouth or enhanced by the network effects of the Internet and mobile networks. Viral advertising is personal and, while coming from an identified sponsor, it does not mean businesses pay for its distribution. Most of the well-known viral ads circulating online are ads paid by a sponsor company, launched either on their own platform (company webpage or social media profile) or on social media websites such as YouTube. Consumers receive the page link from a social media network or copy the entire ad from a website and pass it along through e-mail or posting it on a blog, webpage or social media profile. Viral marketing may take the form of video clips, interactive Flash games, advergames, ebooks, brandable software, images, text messages, email messages, or web pages. The most commonly utilized transmission vehicles for viral messages include: pass-along based, incentive based, trendy based, and undercover based. However, the creative nature of viral marketing enables an ""endless amount of potential forms and vehicles the messages can utilize for transmission"", including mobile devices.The ultimate goal of marketers interested in creating successful viral marketing programs is to create viral messages that appeal to individuals with high social networking potential (SNP) and that have a high probability of being presented and spread by these individuals and their competitors in their communications with others in a short period of time.The term ""VRL marketing"" has also been used pejoratively to refer to stealth marketing campaigns—marketing strategies that advertise a product to people without them knowing they are being marketed to.
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