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c. Persuades customers about products/businesses
c. Persuades customers about products/businesses

... 5. Promotion involves communicating information about goods, services, images, and/or ideas to achieve a desired outcome. 6. Selling involves determining client needs and wants and responding through planned, personalized communication that influences purchase decisions and enhances future business ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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