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... materials that are based on information gathered from your customers through webbased surveys and other valid research. Providing the wrong responses to customers will at best cause them to ignore you or at worst give them the irritating feeling that you lack respect for their questions and needs.. ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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