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... Relationship Marketing Relationship marketing – creating, maintaining, and enhancing long term relationships with stakeholders that result in exchanges of mutual value ...
Classification of services
Classification of services

... the provider and customer in the delivery of the service? To what extent convenience of accessibility will affect customer decision making regarding use of the service? Is the service technology-based or people-based? How do competitors operate their service? Can new system and technology be used to ...
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... In other cases, one or more intermediaries may be used in the distribution process. For example, Hewlett-Packard sells its computers and printers through retailers such as Best Buy and Office Max. A common channel for consumer goods is one in which the manufacturer sells through wholesalers and retai ...
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... - A number of firms have undertaken or are in the process of a “Plain English” review of their product and promotional material. Some firms have, as part of such a review, tested their material with target customer groups or other non-industry people. Others have used external experts to vet the “re ...
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Information Technology Marketing

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SETTING PRICES FOR VARIOUS MARKETS

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... C in the lower left quadrant as well. The marketer asks these main questions at this point: are the segments different enough to warrant different products (or even versions of the same product), and are they large enough to profitably support different products? Or should the marketer just stick wi ...
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Retail



Retail is the process of selling consumer goods and/or services to customers through multiple channels of distribution to earn a profit. Demand is created through diverse target markets and promotional tactics, satisfying consumers' wants and needs through a lean supply chain. In the 2000s, an increasing amount of retailing is done online using electronic payment and delivery via a courier or postal mail.Retailing includes subordinated services, such as delivery. The term ""retailer"" is also applied where a service provider services the needs of a large number of individuals, such as for the public. Shops may be on residential streets, streets with few or no houses, or in a shopping mall. Shopping streets may be for pedestrians only. Sometimes a shopping street has a partial or full roof to protect customers from precipitation. Online retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and mail order, are forms of non-shop retailing.Shopping generally refers to the act of buying products. Sometimes this is done to obtain necessities such as food and clothing; sometimes it is done as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing and does not always result in a purchase.
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