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a model for evaluating the effectiveness of crm using the
a model for evaluating the effectiveness of crm using the

... His study, however, only focused on evaluating the CRM readiness of a company. Stamoulis, Kanellis, and Martakos (2002) assessed the business value of e-banking distribution channels. These can be used to assess the business value along two points: the internal view, where the channel is considered ...
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Closing the Loop - Using SAS to drive CRM Integration
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What is Marketing?

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Marketing strategy

Marketing strategy is the fundamental goal of increasing sales and achieving a sustainable competitive advantage. Marketing strategy includes all basic, short-term, and long-term activities in the field of marketing that deal with the analysis of the strategic initial situation of a company and the formulation, evaluation and selection of market-oriented strategies and therefore contribute to the goals of the company and its marketing objectives.
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