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CM206 INTERPERSONAL COMMUNICATIONS UNIT 8 SEMINAR October 19th term, 2011 Opening Poll What’s your favorite movie genre? 1. Action/adventure 2. Comedy 3. Drama 4. Horror 5. Musical 6. Other 2 Agenda Agenda Opening Student Questions Review Unit 6 View Unit 7 Preview Unit 8 Wrap Up 3 Minutes 5 10 10 25 5 5 Announcements • Don’t forget- ALL LATE WORK MUST BE SUBMITTED NO LATER THEN THE END OF UNIT 8 TO RECEIVE ANY CREDIT! • Unit 10 Reminder (there are two assignments worth 30 points to you) • Please check your grade book for outstanding assignments • Reminder: Your grading professor is the only one who can answer your specific grade related questions 4 Student Preparation and Questions Prior to attending the live seminar, or reviewing the seminar recording, complete the following tasks: 1.Check your grades and think about your performance in the previous unit: • Where did you do well and where did you struggle? • What would help you do even better in the current unit? 2.Read the current unit Overview, Seminar, and Discussion pages. 3.Read the current unit recommended textbook pages. 4.Write down at least two questions you would like answers to in the seminar. CHAT: Type one of your questions into the chat window. 5 UNIT 7 Review: How Does Emotion Affect I.C.? Overview Seminar Discussion Journal: Identify your emotional intelligence strengths and limitations; provide examples of where these have improved or hindered communication, respectively, in your workplace and personal life. Lesson 1 Identify obstacles to effective communication of emotions in personal and professional situations 45-90 min. Lesson 2 Explain instances of effective and ineffective communication in terms of the guidelines for communicating emotions effectively 3-4.5 hrs. 6 UNIT 8: Communication Climate Overview Seminar Discussion Journal: Describe how you can incorporate: (1) the elements of satisfying relationships (2) the guidelines for healthy climates into personal and professional settings. Lessons There are no Lessons in this unit 7 UNIT 8: Journal Reflection Study Chapter 8 and consult it as you write your journal reflections Features of satisfying relationships (p. 197-203) • • • • Investment Commitment Trust Comfort with relational dialectics • Autonomy/Connection Novelty/Predictability Openness/Closedness • Negotiating Dialectical Tensions (neutralization, selection, separation, reframing) Confirming and disconfirming climates (p. 204-211) • • Evaluation/Description Certainty/ Provisionalism Control/Problem Orientation Neutrality/Empathy Strategy/Spontaneity Superiority/Equality Guidelines for creating/sustaining healthy climates (p. 211-216) • • • • • 8 Use communication to build confirming climates Accept and confirm others Affirm and assert yourself Respect diversity in relationships Respond constructively to criticism Features of Satisfying Relationships • Investment: What we cannot get back; when we perceive we put more into a relationship then someone else we tend to be dissatisfied and resentful. • Commitment: Decision to remain. • Trust: Believing in another’s reliability and emotionally relying on another to look out for our welfare - Self-Disclosure: Builds & reflects trust Google Images 9 Features of Satisfying Relationships • Comfort with Relational Dialectics: - Autonomy/Connection: Preserving individuality while nurturing connections - Novelty/Predictability: Routine vs. Unpredictability - Openness/Closedness: Wanting to share vs. Wanting to be private Google Images 10 Features of Satisfying Relationships • Negotiating Dialectical Tensions - Neutralization: each need is met to an extent, but neither is fully fulfilled - Selection: Priority to one need - Separation: Assign based on interactions - Reframing: Redefine what is happening; new ways to think of it Google Images 11 Defensive & Supportive Climates Defensive •Evaluation: That’s stupid •Certainty: You can’t change my mind •Strategy: Remember when I helped you, well, now I need you to help me… •Control: Since I pay the bills, I get to make the choice… 12 Supportive •Description: I don’t agree and here is why… •Provisionalism: One way to look at this might be… •Spontaneity: I really need your help… •Problem Orientation: Cultivates support- Let’s talk it through and see how we can fix it… Defensive & Supportive Climates Defensive •Neutrality: Whatever •Superiority: I’m better 13 Supportive •Empathy: I can understand how you feel •Equality: We are on the same level Google Images Guidelines for creating/sustaining healthy climates • Use communication to build confirming climates • Accept and confirm others • Affirm and assert yourself • Respect diversity in relationships • Respond constructively to criticism Google Images 14 UNIT 8: Tips for Success • As you read Chapter 8, think about how each concept is applicable to your life. • As you write your journal reflection, consult the textbook and use the relevant terminology to demonstrate that you know the concepts. • Use the scoring guide to check your work… 15 UNIT 9 Preview: Managing Conflict in Relationships Overview Seminar Discussion What are the most important ethical issues in interpersonal communication? Why do you believe these are important? What moral principles should guide our choices? Lesson 1 Identify constructive and unproductive communication behaviors during conflict in personal and professional situations 1-2 hrs. Lesson 2 Explain instances of effective and ineffective communication in terms of conflict management skills 3-4.5 hrs. 16 Wrap Up Poll Question How many of you still have questions? Yes No Post your questions in “Course Questions” discussion board (Link in Course Home menu) 17 Agenda Minutes Opening 5 Student Questions 10 Review Unit 7 10 View Unit 8 25 Preview Unit 9 5 Wrap Up 5