Download PRITI PATEL

PRITI PATEL
“Getting employees to share their
knowledge isn’t as simple as
installing new software; Just was
Buckman Labs.
Information, Information
Information in today’s markets is one of the
most important commodities a company can
possess.
 Information and communication is abundant
 Comes in various forms but one of the
biggest and best source is Internet, which
provides cheapest and communication with
people all over the world

Manistique Papers Inc.

Paper recycling facility with problem
 The peroxide they used to remove ink from
old magazines wasn’t working & they don’t
why
 They turned to chemical supplier company
for an answer
Buckman Laboratories Inc.
Buckman’s “knowledge sharing” system is its 54
online discussion group
 Employees are expected to read the posting
regularly and respond to questions whenever they
can help
 Buckman wanted to share not just written reports,
but also the “tacit” knowledge inside employees’
head
 He even order Mr. Wallace Puckett (research
director) to fire three employees who used the
system least, Mr. Puckett instead set up rewarded
information sharer, by promoting people

Buckman Laboratories Inc

They posted Manistique Paper Inc the problem
online bulletin board where questions could be
posted
 Within two days salespeople from Belgium and
Finland identified the problem
 According to them a bacteria in the paper slurry
producing an exzyme that was breaking down the
peroxide
 A chemical was recommended to control the
bacteria, the problem was solved
Key take away point
The mentality that we don’t need help or advise
has to be overcome
 Some worry that misleading information may be a
problem, but with the help of many participants
misleading information can be weeded out
 Knowledge sharing a lot like what we are doing
here today
 We each gather knowledge from a database and ,
in this case through our individual, pair, &
organizational analysis presentations information
desire to pass it on
