Download pdf - Community Medical Centers

October 2014
Y
C
 W
A REPORT ON WHAT IT TAKES TO MAKE A HEALTHY COMMUNITY
S
T
N
E
I
T
A
P
PUTTING
L
A
C
I
D
E
M
D
AN
N
O
S
R
E
D
I
V
PRO
E
G
A
P
E
M
A
S
THE
24/7
Health History
X-Rays
6,000
clinicians
& 750
physicians
use Community’s
electronic health
records system
Lab Results
Medications
Medical records flow instantly
and securely, improving care
Community Medical Centers is a hub for the expanded use and
interconnectivity of electronic medical records in the Central
San Joaquin Valley.
system has documented reductions in patient length of hospital
stay, reduced medication complications, enhanced coordination
of care and smoothed the gathering and reporting of quality
measurements at Community.
When more than 240,000 Fresno-area residents visit their
primary care or specialty physicians, their electronic health It’s proved an asset to Dr. Marty Martin of the Peachwood
records are available through a Community clinical information Medical Group in Clovis. “I used to get patients who were
system called Epic. The same electronic records system also told to schedule a follow-up visit with me, but I wouldn’t
have any information on their ER visit
tracks the 650,000 visits made annually
other than what they could tell me,”
by patients to Community’s hospitals,
Community has the same
he said. “Now, I get a notice within
clinics and imaging centers. And
kind of technology used by
Epic if one of my patients’ visits a
Community is partnering with more
some of the nation’s top health
Community hospital, so I can go into
than a dozen health organizations
the system and view the note to see
systems including Stanford
across four Valley counties to allow
what the problem is.”
electronic patient records to be
University Medical Center and
securely shared even if the providers
the Cleveland Clinic
Community has also helped establish
use different computer systems.
the nonprofit Central Valley Health
Community’s technology is the same used by some of the Information Exchange, a partnership of hospitals, clinics and
nation’s top health systems, including Stanford University physicians in Fresno, Kings, Madera and Tulare counties that
Medical Center and the Cleveland Clinic. Epic allows access aims to securely share electronic patient health records across
to vital medical records – health history, medications, X-rays, different computer systems.
lab results — in a single, secure location. This patient-centered
BUILDING RELATIONSHIPS: CommunityMedical.org/about-us
Interactive TVs engage
patients in their healing
240,000
Fresno
area
patients
have electronic
health records
connected to
their physician
and Community
hospitals
GetWell
Network
YOUR RECORDS IN YOUR
HANDS WHEN YOU NEED THEM
The GetWell Network turns the television in patients’
rooms throughout Community’s three hospitals into an
entertainment and education portal where patients can
view video education courses and discharge instructions
tailored just for them – in English or Spanish. Such
technology shows patients and their families exactly
what improvements they must achieve to be discharged
and how to make sure healing continues at home,
with videos on how to care for stitches and take their
follow-up medication.
Patients can type requests and comments to nurses, order
meals and provide feedback to the nutrition staff on the
interactive GetWell Network. At Community Regional on
some units, a nightly inquiry on the TV asks patients to
rate how quiet the environment is so adjustments can
be made to help patients sleep.
The GetWell Network also helps nursing staff and
physicians keep track of the education family and
patients are viewing so they can check for understanding
and answer questions.
SHAPING PATIENT CARE: CommunityMedical.org/about-us
At Community’s
hospitals:
86%
91
of patients
say the
GetWell
Network
positively
contributed
to their
care
% of patients
say the
GetWell
Network
effectively
provided
health
education
In an effort to better engage patients and their families
in their own care, Community’s MyChart provides 24/7
online access to electronic health records. This free tool
allows patients to see portions of their medical records
and view test results, medications, immunizations and
allergies using a computer, tablet or smartphone. Patients
can also send messages to their healthcare team,
request prescription renewals and appointments and see
summaries of past appointments or inpatient stays.
Many doctors’ offices are now communicating with their
patients through MyChart, notifying them by email when
their health information is updated.
SHAPING PATIENT CARE: CommunityMedical.org/about-us
Community patients can access their
health records via computer or mobile
device at MyChart.communitymedical.org
Get your MyChart activation code from
your physician or at a hospital visit.
Three Hospitals. One Community.
Clovis Community Medical Center | Community Regional Medical Center | Fresno Heart & Surgical Hospital
WHAT HAPPENS WHEN A HOSPITAL NETWORK AND ITS COMMUNITY ARE CONNECTED? FIND OUT AT CommunityMedical.org/about-us