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Introduction to Communication Soft-Skills Seminar WS05/06 Student: Lei Ning Advisor: Dr. Ruth Messmer What is communication? z A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. (MerriamWebster's Collegiate Dictionary, 11th Edition, 2003,page 287) Communication allows people to – establish contact – exchange information – reinforce attitudes and behaviors – change attitudes and behaviors Where is Communication? z Everyone z Everyday z Everywhere Why is communication important? z z z z To express feelings and thoughts To achieve our goals To understand and respond to others It is a major component of our personal and professional success Communication Models z Shannon-Weaver Communication Model Claude F. Shannon and Warren Weaver, The Mathematical Theory of Communication, (Urbana, Ill.: The University of Illinois Press,1964, P 7) Communication Process z z z z z Sender Message Receiver Channel Transmission Problems of Shannon's Model z z z One way process (from source to destination) No feedback between the sender and receiver Doesn’t explain the process of how the message is generated by the source, or interpreted by the destination Some other models z Schramm's model The Rileys' model Berlo's model z Transaction Analysis model z z Overlapping experiences makes it easier to communicate successfully. Add Feedback into the model. Wilbur Schramm, "How Communication Works," The Process and Effects of Mass Communication, ed. Wilbur Schramm (Urbana, Ill.: The University of Illinois Press, 1961) pp. 5-6. Useful tips: How to become a good communicator z z z z Mastering listening and responding skills Being aware of communication barriers Handle these barriers and remove them from your style of communication. It’s an open question. You could find more answers. Tips of communication for senders z z z z Use a reduced rate of speech Repeat the message Simplify the message Identify key words in the message Tips of communication for Receivers z z z z z Use yes/no questions Combining information Monitor behavior and provide feedback Refocus patient on topic Try to gain topic knowledge Questions? References z z z z z z z Claude F. Shannon and Warren Weaver, The Mathematical Theory of Communication, (Urbana, Ill.: The University of Illinois Press, 1964) Wilbur Schramm, "How Communication Works," The Process and Effects of Mass Communication, ed. Wilbur Schramm (Urbana, Ill.: The University of Illinois Press, 1961) George Herbert Mead. "Cooley's Contribution to American Social Thought." American Journal of Sociology, Vol. XXXV (1930): 693-706. Bruce Lewenstein: Communication in the Life Sciences 2004, University Cornell, USA Antoinette Gmeiner(2005): Supervision / Management2005 online course of National Center of Continuing Education, Inc. http://www.nursece.com/coursedescriptions/SupervisionManagement.html#Sup ervisionManagement Eric Berne's Transactional Analysis - TA theory development and explanation, http://www.businessballs.com/transactionalanalysis.htm Merriam-Webster's Collegiate Dictionary, 11th Edition, 2003. Thank you!