Download Personal Listening Skills

Personal Listening Skills
Overview:
ACT ONE International
Communication is vital to an organization’s success. But effective
communication is not only the ability to speak or write well; it hinges on
the ability to listen. More than simply “hearing,” listening is the ability
to receive, attend to, interpret, and respond to verbal and non-verbal
messages.
Robert Baden Powell
Program Description:
Participants will complete an on-line assessment to gain insight as to
their natural and preferred approaches to listening. Their “Personal
Listening Profile” becomes the workbook for the program. The profile
identifies five approaches to listening:
•
Appreciative (to relax and enjoy the listening experience)
•
Empathic (to support and understand the emotions of the
speaker)
•
Discerning (to gather complete and accurate information)
•
Comprehensive (to organize information and understand the
meaning of the message)
•
Evaluative (to critique information and make a decision)
The program will help the participants understand which approaches
come most naturally, and which ones require more conscious effort.
Most importantly, they will discover skills and techniques for using the
most appropriate approach for any given situation.
The program will also have participants practice using different
approaches in appropriate situations.
Program Length: ½ day to 1 day is typical
Assessment and Customization:
This program can be customized specifically for certain disciplines
(sales, accounting, leadership, etc.).
For client in-house programs, case studies will also be generated to
focus on specific challenges.
Strategic Outcomes:
•
•
•
•
“If you make listening and
observation your occupation
you will gain much more than
you can by talk.”
Explore the role that listening plays in communication
effectiveness and understand the difference between hearing
and listening.
Identify your communication gaps depending on the motivation
of the speaker.
Learn about the characteristics of each of the five approaches.
Create action plans to help apply new listening skills.
P: 403.248.4599
Email: [email protected]
“The most important thing in
communication is hearing what
isn’t being said. The art of
reading between the lines is a
life long quest of the wise.”
Shannon L. Alder
Here’s what others are
saying:
“My Personal Listening Profile
what right on the money. It
helped me find ways to
improve listening in critical
situations, including at home!”
“The workshop was very
engaging. We got to practice
new skills, and everyone in the
room tried hard, and had fun
doing it.”