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Download chapter 11 nonverbal delivery - Mississippi State University, College
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CHAPTER 11 NONVERBAL DELIVERY MGT 3213 – ORG. COMMUNICATION Mississippi State University College of Business Non-Verbal Communication Humans are estimated to produce up to 700,000 different physical signs! 5,000 distinct hand gestures have been identified 1,000 different postures have been catalogued Non-Verbal Communication Non-verbals account for over 90% of the total meaning in verbal communication! Universal Non-Verbal Expressions Happiness Surprise Anger Sadness Disgust Fear Start with the Eyebrows! Surprise Briefest of the universal emotions Why? Examples: Surprise Sadness The hardest to expression to make without actually experiencing it! Eyelids tend to droop, giving a sleepy look Examples: Sadness Anger Mouth may be open or closed Examples: Anger Disgust Fear Very similar in appearance to surprise Happiness Trying to fake? Fake it big! Which one is true happiness? Non-Verbal Communication Non-verbal messages CANNOT be avoided May have different meanings for different people Vary across cultures May be intentional or unintentional May receive more attention than verbal messages If the non-verbal contradicts the verbal … the receiver will believe the nonverbal message Roles of Non-Verbal Communication Substitute Contradict Reinforce/Emphasize Non-Verbal Communication Can it impact how you perceive yourself? http://www.ted.com/talks/amy_cuddy_your_body_ language_shapes_who_you_are.html Types of Non-Verbal Communication Proxemics Study of distance and personal space http://www.youtube.com/watch?v=u6ahLQWj_iE Types of Non-Verbal Communication Chronemics The study of how we perceive time How do you interpret it when someone is late? Types of Non-Verbal Communication Paralanguage The verbal and nonverbal elements of speech that influence meaning How you say something Tone, intensity, pausing, and silence The “pregnant pause” Types of Non-Verbal Communication Kinesics The study of body movements What gestures do you use on a daily basis? When do we think someone is lying to us? Commonly Believed Lying Indicators Gaze behavior Self-touching Leg and foot actions Autonomic nervous system reactions (blushing) Using Non-Verbals to Detect Lies http://www.youtube.com/watch?v=P_6vDLq64gE Tips for Interpreting Non-Verbals Pay attention to inconsistencies Look at non-verbals as a whole Don’t pay too much attention to a singal gesture in a conversation Trust your gut instincts! After Today’s Lecture You Should … Explain why it is important to be conscious of your nonverbal communication Identify the universal emotions and their facial expressions Identify the different types of non-verbal communication Understand how to interpret non-verbal behaviors
