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Nonverbal Communication 2.11 From the moment you were born, you began to communicate. As you know, for the first year of your life you had no language, but you did have the ability to How do infants communicate their needs using non-verbal communication? communicate your wants and needs. Today, non-verbal communication is just as important as it was when you were a baby. Your ability to understand the importance of non-verbal communication will help you become a more effective health care professional. Non-verbal communication includes: Facial expressions Body language Gestures Eye contact Touch Tone of voice Most people agree that non-verbal communication is more believable than the words you use. Experts tell us that it accounts for between 70-% - 90% of the meaning of your message. As future healthcare providers, non-verbal communication plays a critical role in your ability to provide effective care. For many people, entering a healthcare facility is like entering a foreign country. The language can be unfamiliar, people are dressed differently, and the whole experience can be rather intimidating. It is up to health care professionals to understand the importance of effective communication, and to assure that they are using non-verbal communication effectively in both sending and receiving information. Small Group Discussion and Practice Work through each question and activity given. Be sure everyone in your group contributes. You will be writing your results and observations in the space provided, and handing in your work to your teacher. Group Members ____________________________________________________________ ____________________________________________________________ Analyzing Nonverbal Communication 2.11 1. Can a healthcare worker’s facial expression create anxiety for a patient? How? 2. Do you think healthcare workers smile enough? In what type of setting or situation should they smile a little more? Why? 3. When would a healthcare worker need to control his/her facial expression? 4. What type of body language sends the message that you are impatient and do not care to hear what the person is saying? 5. What type of body language would send the message “I care about what you are saying.”? 6. A physician turns toward the door and takes a step while asking “Did you have any questions?” How do you think most patients would respond? Why? 7. What is a gesture? 8. A receptionist is on the phone when a patient enters the office. How can the receptionist use gestures and other non-verbal communication to let the patient know that he/she will be attended to shortly? 9. How would you describe the effective use of eye contact in a health care setting? 10. Let’s explore your personal space. Have two group members stand and face each other. How close can the other person get while you still feel comfortable? Measure the distance (toe-totoe) at which you are comfortable, with anything closer entering your “personal space.” Does everyone in your group need the same amount of personal space? Would your personal space needs change when talking to a teacher? A stranger? A child? An elderly resident you are caring for in a nursing home? 11. When is the use of touch appropriate in a health care setting? 12. When is the use of touch NOT appropriate in a health care setting? 13. It’s time to practice using tone of voice. Consider the sentence – “I’m ready to go home now.” Have each person in your group say the same sentence, but with a different meaning by adding one of the following emotions (or make up one of your own): Happy Sad Impatient Angry Questioning (you really don’t want to go home) Resigned (you are ready to give up) Other _________________________________ 14. Young people today use the following forms of communication: face-to-face, telephone, computers (e-mail, FaceBook, blogs, etc.) and text messaging. Based on what you have learned about non-verbal communication, would you say that technology has improved communication, negatively impacted communication, or both? 15. If you wrote “Ten Rules for Teens” related to the development of effective communication skills, what rules would you recommend?