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Channel Marketing Manager POSITION SUMMARY The Channel Marketing Manager role is focused on channel marketing strategy and execution. This individual will effectively create and manage marketing programs to generate revenue and acquire customers by collaborating with Calabrio’s vast network of channel resellers. Propose tactics to increase sales and awareness within the channel community. Support and leverage other channel efforts, field marketing, product launches, product promotions, and other lead or sales generating programs. Work with management to establish the infrastructure necessary to support the channel. Track and analyze market share and competitive information. Experience with both direct sales and in a multiple distribution channel business is essential. CORE EXPECATIONS • • • • • • Demonstrates experience or understanding of indirect selling through channels Must demonstrate an ability to excel within a cross-functional team environment Strong presentation and WebEx skills Must demonstrate an ability to handle escalation issues Responsible for the achievement of sales objectives Effectively creates programs to build mindshare with channel resellers CORE COMPETENCIES • • • • • • • Strong presentation skills are essential Familiarity with Contact Center administration and business practices in the areas of CTI, Quality Management and Recording, and Work Force Management software Must have strong relationship selling skills within a partner community Must be a self-starter and strong closer with multi-tasking ability Demonstrated ability or interest in learning Calabrio software products Experience selling in a software industry Other core competencies will be defined by your direct supervisor/manager WORKING RELATIONS • • • Report to the VP of Product Marketing Ability to work closely with peer engineers, group leaders and other employees and departments in the company Direct work with customer and partners Channel Marketing Manager Page 1 EDUCATION/EXPECATATION • • • Channel marketing experience in a high growth technology company Requires a BA degree in a technical discipline or equivalent Minimum of 5+ years of demonstrated success in companies that operate in a business to business model MENTAL/PHYSICAL REQUIREMENTS • • Frequent alpha/numeric keyboarding Ability to view a computer for a long period of time COMPANY POLICY/PROCEDURES COMPLIANCE Follow all company policies and procedures as well as local, state and federal laws concerning employment to include, but not limited to: I-9 information, EEOC, Civil Rights and ADA. BENEFITS We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, vision and 401k benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.calabrio.com. To apply to this career opportunity follow this link: https://home.eease.adp.com/recruit/?id=12758511 ABOUT CALABRIO Calabrio, Inc. is a growing software company that delivers highly innovative solutions for businesses that want to take their customer service organizations to the next level. Through call recording, workforce management, performance management and analytics, Calabrio customers have a new level of information about their customers and about their business. Calabrio delivers the most flexible, intuitive solutions in the industry, and our unique approach is why Gartner placed us as the only vendor in the Visionary Quadrant this year. Channel Marketing Manager Page 2 Calabrio, Inc. is an equal opportunity employer. Copyright © 2015 Calabrio, Inc. Channel Marketing Manager Page 3