Download Chapter 9

Patsy Fulton-Calkins, Ph.D.
Joanna Davis Hanks, Ed.S.
South-Western Educational Publishing
Copyright 2000
All Rights Reserved
The Communication
Process
Chapter 9
Your Goals
Describe the relationship between
communication and self-concept
Explain the communication process
Identify communication barriers and
techniques for reducing the barriers
Use effective communication
techniques
Communication and
Self-Concept
Communication is the ability to
make known; to impart; to
transmit information, thought, or
feeling so that it is adequately
received and understood
Self-concept is the way you see
yourself--who you believe you are,
what your strengths and
weaknesses are, and how you
believe others see you
Self-Concept
 Experience
 Feedback from
others
– Vocabulary
– Relationships
 Self-concept
strengtheners
Verbal & Nonverbal
Communication
 Verbal communication is the process of
exchanging ideas and feelings through
the use of words
Verbal & Nonverbal
Communication
 Nonverbal communication is the process
of exchanging ideas and feelings through
the use of gestures
The Originator
The Receiver
Communication
Process
The Message
The Response
Nonverbal Communication
Voice
Quality
Body
Language
Time
Space
Communication Barriers
 Language usage
 Allness
 Influence
 Categorization
 Cultural
differences
Reduction of
Communication Barriers
Active listening
Person oriented
Non-judgmental
Conflict resolution
Communication--A Growth
Process