Download Activity 7.1 Test Your Communication IQ

Name ______________________________________________________ Date ____________________ Per. _______
Directions
Activity 7.1
Test Your Communication IQ
Mark each of the following statements related to Communication as either true (T) or false (F). For each false
statement, rewrite it to make it a true statement. Write the page number where the answer can be found.
Part 1—The Communication Process
_______ 1. Communication is the process of sending and receiving information electronically by cell phone,
text message, or social networking sites.
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_______ 2. A communication has five parts: sender, receiver, message content, message channel, and
context.
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_______ 3. The sender begins the communication process and must determine the best way to send the
message.
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_______ 4. Barriers to communication are rarely present in the communication process.
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_______ 5. Using jargon is one method used to ensure effective communication.
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_______ 6. When communicating, it is important to understand the nonverbal message in addition to the
words that are spoken.
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_______ 7. Nonverbal communication includes touch, eye contact, gestures, posture, and facial expressions.
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_______ 8. Nonverbal gestures mean the same thing in every culture.
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Part 2—Communication Skills
_______ 1. Messages maybe subject to interpretation based on the receiver’s experience, background, and
other factors.
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_______ 2. In the restaurant and foodservice industry, it is important for guests to find the employees
credible.
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_______ 3. When listening to speakers, it is a good idea to finish their sentences for them.
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_______ 4. A good speaker rarely interacts with the audience, uses buzzwords, and speaks in a monotone.
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_______ 5. When speaking on the phone, it is a good idea to take notes if the caller has a large amount of
information to share with you.
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_______ 6. Written messages are often more formal than speaking.
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_______ 7. When writing in the workplace, it is acceptable to use abbreviations commonly used in text
messages.
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_______ 8. To make professional written communication easier to understand, use proper grammar,
spelling, and punctuation.
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Part 3—Types of Communication
_______ 1. A mission statement describes the company’s purpose and key objectives to the team and its
owners.
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_______ 2. A vision statement defines the company’s financial goals.
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_______ 3. Interpersonal communication is any two-way communication that has delayed feedback and
only occurs between friends and family.
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_______ 4. Actions are as important in building trust as the conversation can be.
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_______ 5. Empathy is the act of identifying with the feelings, thoughts, or attitudes of another person.
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_______ 6. Successful managers will use a variety of communication methods to communicate with their
staff and coworkers.
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_______ 7. Coaching is a technique that should only be used when an employee is in danger of being fired.
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_______ 8. When correcting employee behavior its best to wait for several days after the incident
happened.
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