Download Activity 7.1 Test Your Communication IQ

Survey
yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Transcript
Name ______________________________________________________ Date ____________________ Per. _______
Directions
Activity 7.1
Test Your Communication IQ
Mark each of the following statements related to Communication as either true (T) or false (F). For each false
statement, rewrite it to make it a true statement. Write the page number where the answer can be found.
Part 1—The Communication Process
_______ 1. Communication is the process of sending and receiving information electronically by cell phone,
text message, or social networking sites.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 2. A communication has five parts: sender, receiver, message content, message channel, and
context.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 3. The sender begins the communication process and must determine the best way to send the
message.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 4. Barriers to communication are rarely present in the communication process.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 5. Using jargon is one method used to ensure effective communication.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 6. When communicating, it is important to understand the nonverbal message in addition to the
words that are spoken.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 7. Nonverbal communication includes touch, eye contact, gestures, posture, and facial expressions.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 8. Nonverbal gestures mean the same thing in every culture.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
Part 2—Communication Skills
_______ 1. Messages maybe subject to interpretation based on the receiver’s experience, background, and
other factors.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 2. In the restaurant and foodservice industry, it is important for guests to find the employees
credible.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 3. When listening to speakers, it is a good idea to finish their sentences for them.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 4. A good speaker rarely interacts with the audience, uses buzzwords, and speaks in a monotone.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 5. When speaking on the phone, it is a good idea to take notes if the caller has a large amount of
information to share with you.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 6. Written messages are often more formal than speaking.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 7. When writing in the workplace, it is acceptable to use abbreviations commonly used in text
messages.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 8. To make professional written communication easier to understand, use proper grammar,
spelling, and punctuation.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
Part 3—Types of Communication
_______ 1. A mission statement describes the company’s purpose and key objectives to the team and its
owners.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 2. A vision statement defines the company’s financial goals.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 3. Interpersonal communication is any two-way communication that has delayed feedback and
only occurs between friends and family.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 4. Actions are as important in building trust as the conversation can be.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 5. Empathy is the act of identifying with the feelings, thoughts, or attitudes of another person.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 6. Successful managers will use a variety of communication methods to communicate with their
staff and coworkers.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 7. Coaching is a technique that should only be used when an employee is in danger of being fired.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_______ 8. When correcting employee behavior its best to wait for several days after the incident
happened.
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________