Download Employee Assistance Program (EAP) Overview

Employee Assistance Program (EAP) Overview
In today’s fast-paced world, juggling work and your personal life—and all the associated demands
and pressures—can feel overwhelming. Fortunately, you have somewhere to turn—the Employee
Assistance Program (EAP)! The EAP is a program offered to our employees to help individuals
to resolve personal problems before they negatively affect health, relationships, or job
performance.
What is EAP?
An Employee Assistance Program (EAP) provides a confidential location for employees and their
families to receive assistance with personal matters. You can contact the EAP 24 hours a day,
365 days a year, by simply calling one toll-free number, 1-800-852-0357.
The Employee Assistance Program provides professional counseling, education, and referral
services to you and your family members.
Scope of services:
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EAP services are provided at no cost to full and part time employees and dependants.
Toll free access with clinical staff available 24 hours/7 days a week
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Clinical services include: Assessment, intervention, brief counseling, problem solving skill
development. Clinical services are provided by experienced Masters prepared clinicians
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Organizational development and consultation services include: case consultation and
intervention assistance for supervisors and union leaders, leadership training,
educational seminars for all employees on issues of wellness and practical daily living
skills, and special turn-key key prevention programs including “Domestic Violence Prevention at Work” and “Quitting Time - Helping Employees to Become Tobacco Free.”
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Eldercare and Childcare Consultation services include: National data base for licensed
elder care and childcare resources, On-line library of educational materials, interactive
guided searches of Website, 70 downloadable work-books and guides
Is the employee assistance program confidential?
Using services provided by Value Options and their Achieve Solutions website is confidential and
is neither tracked electronically nor reported to WSU except by group numbers. Confidentiality is
a vital part of the program’s success. Your participation in the program will be treated
confidentially in accordance with all state and federal laws.
You may gain access to their website by logging into Pipeline using your Wayne State University
AccessID and password. Click on the “Employee” tab then the Achieve Solutions link on the left
side of the page.
Is there a cost for EAP services?
Telephone consultations and EAP sessions with a counselor are provided at no cost to you. Each
individual is eligible for up to 5 visits per issue. Sometimes, additional counseling, resources, or
specialized treatment may involve additional costs; it depends on your health plan benefits.
Your EAP counselor will research the most appropriate and affordable resources to help meet
your needs. Your counselor can help you determine if extended services are covered under your
health plan and what the approximate cost of services would be.
What experience does the EAP professionals have?
Your EAP is staffed by a network of highly qualified professionals with many years of experience
providing counseling and EAP services. The EAP counselors really work for you.
The EAP professional:
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Helps define the true problem;
Counsels for short-term problem resolution, or;
Refers the person to the best possible community resource with the most
reasonable fee (A person’s insurance benefits and ability to pay are considered);
and
Follows-up to be sure the person has received appropriate help and support.
So, please do not hesitate to use this valuable service whenever you need it. It’s easy to access,
free, and confidential. It’s okay to need a little help now and then.
What can I find in Achieve Solutions?
Achieve Solutions offers the following advantages to employees:
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enhances access to EAP services by offering convenient alternative access,
educates and empowers employees to take action about the concerns they face,
removes the threat or perception of stigma associated with asking for help,
enables benefit to reach employees that might never call on the telephone,
promotes the use of traditional EAP services, and
provides instant access to tools and resources for supervisors/managers.
Achieve Solutions provides abundant research-based information and tools to support WSU
employees. WSU EAP Website “Achieve Solutions”
www.achievesolutions.net/waynestateuniversity