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Human Resources Update
Academic Senate Coordinating Committee
February 2, 2015
Contents
Chazey Partners assessment recommendations
Transformation strategy
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UCSF HUMAN RESOURCES UPDATE TO MC MANAGEMENT
1/27/15
Summary of Chazey Partners recommendations
 Campus HR Recommendations
• Consolidate the four service centers into a single HR shared services
organization to further develop standard practices and improve efficiency.
• Develop/expand new roles to provide strategic and tactical support to
leaders at UCSF
• Enhance technology to enable HR work, focusing on workflow and
document management, case management and performance metrics, and
integration of existing systems
• Develop and share performance measurements that include input,
operational, and output performance indicators
• Continue to consider integrated solutions for campus and health system
functions as appropriate, although this is not a recommendation to integrate
campus and health system HR at this time
 Health System HR Recommendation
• Conduct pre-design for Health System HR to adopt a shared services
operating model
‒ Scalable, standardized service to handle significant growth
‒ Leverage leading practices for efficiency, quality and compliance improvements
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Human Resources opportunities for
transformation (campus)
Organization
Processes
Technology
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• Optimize organizational structures to streamline delivery – single service center, dedicated postdoc service line, optimal
LER structure
• Assess and actualize recommendations from Chazey Partners independent study
• Identify “quick wins” for customers and partner to address key challenges with simple fixes
• Apply LEAN to improve processes/workflow that directly impact customer interactions
• Priority areas are improved post doc processes, LER processes, and onboarding
• Deploy CRM technology to transform the customer engagement experience
• Digitalize personnel files to enable direct, effortless and intelligent access to HR information and records
• Optimize Enterprise Data Warehouse to support planning and decision-making in staff and academic
personnel
Organization
Organization
Preparing for improvements to workflow and specialization based
on lessons learned through customer feedback, Chazey Partners
recommendations, and operating experience.
 Initial Areas of Focus
• Service Center Consolidation
• Post Doc. Support Team
• Labor and Employee Relations
• “Business Partner” Strategic Support Services
 Next Step including further evaluations of strategies to develop.
• Employee Service Desk
• Tiered Workflow
• Additional areas of expertise
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Processes
Process
HR is working both within the organization and with key
collaborators to improve processes with a focus on identifying
both “quick wins” and long term changes.
 Lean – Onboarding Project
Partnership with customers, stakeholders, and HR staff to review onboarding “value
stream” from the customers perspective and identify opportunities for improvement.
Identified 21 distinct sub-processes and > 100 key tasks.
Outcomes (to date):
• Elimination of badge funding requests for new hires
• New hire badges provided during on-boarding
• Design for improved door access request
• Design for paperless onboarding
Future Focus:
• “One stop shop” – Integration of HR – IT – Security requirement fulfillment for new hires
 Enhanced Process Documentation & Process Knowledgebase
Collaborated with customers to develop and publish new and enhanced process
information for stakeholders on the new HR website.
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Technology
Technology strategy
 HR is in the process of developing a roadmap to deploy CRM technology to
transform the customer engagement experience and optimize Enterprise
Data Warehouse to support planning and decision-making in Staff and
Academic Personnel
Human Resource
Management System
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Transaction Processing
System
• Manages HR actions
• Processes payroll
• Manages benefits
Serves as System of Record
for Payroll and basic HR
data
Integration with secondary
local UCSF systems focused
on critical AP functions
(Advance, MPM)
Customer
Relationship
Management
UCPath
HRMS
UCSF
CRM
UCSF EDW
Enterprise Data
Warehouse
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•
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Contains financial,
human resources and
other administrative
data
Single integrated
repository for data from
HR Technology Hub
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•
•
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Ticketing System
Case Management
System
Knowledge
Management
Collateral
Imaging & Document
Management
Portal
Mobile Apps
Telephony