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Practice Information Leaflet 1. Thank you for choosing the Stewart House Orthodontics. This leaflet is here to tell you all about our practice. Should you have any further questions, please do not hesitate to speak to Mr Martin Barrett on 01284768914 or [email protected] . The practice provides high quality orthodontic care to the local community. We understand the needs of our patients and ensure your treatment is done in complete confidence by properly trained staff and that you are involved in decisions about your care. 2. Our practice is exclusively orthodontic treatment only. 3. We also provide treatment on a private basis to improve your smile. For further information on our full range of services, please contact Mr Martin Barrett. 4. If you would like to make an appointment please telephone or email the practice and we will be pleased to arrange a convenient time for you. Our team 5. Mr Martin Geoffrey Barrett (Specialist Orthodontist) BDS M.Orth RCS GDC No. 51200 Date of First Registration 12th September 1997 6. Our orthodontist is supported by our committed team: Mrs Meg Castro (Receptionist) Mrs Lauren Carvin (Nurse) Mrs Jocelyn Livingston (Nurse) Opening hours 7. We are open during the following times: Monday Tuesday Wednesday Thursday 08:00 08:00 08:00 08:00 17:00 17:00 17:00 17:00 8. The practice is closed for lunch from 13:00 to 14:00 every day. 9. Should you have an orthodontic emergency outside of the practice opening hours, please call Mr Martin Barrett (07808961644) who will be able to assist you. This is a service provided by Stewart House Orthodontics. Area Team 10. Information about local NHS dental services can be obtained from the East Anglia Area Team NHS England CPC1 Capital Park Fulbourn Cambridgeshire CB21 5XE 11. Alternatively, you can contact the NHS on 111 Complaints procedure 12. We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints or comments, please contact Mr Martin Barrett on 01284768914 or [email protected] who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception. Patient confidentiality 13. We take patient confidentiality extremely seriously at Stewart House Orthodontics and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law. We have a strict confidentiality policy. To see a copy of this policy or if you would like further information regarding your rights to view your patient records please ask at reception. Methods of payment 14. We accept the following methods of payment at the practice: cash, cheque (made payable to Stewart House Orthodontics) and all major credit and debit cards. Other information 15. We would strongly encourage our patients to attend regularly in order to achieve their treatment goals. We will undertake an Orthodontic Care Assessment during your first appointment in order to ascertain and agree your treatment needs. 16. We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. 17. If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs. 18. Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours’ notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit. 19. Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities Our contact details 20. Address: Stewart House Orthodontics, Looms Lane, Bury St Edmunds, Suffolk IP33 1HE Telephone: 01284768914 Website: www.stewarthouse-orthodontics.co.uk Email: [email protected]