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ComS 100A: Survey of Communication Studies Final Exam: Study Guide Harris-Jenkinson The test is worth 100 points and consists of a combination of multiple choice and true/false questions. It covers all the material we have discussed and read over the semester. Some of the questions may be from previous tests. Please note: Some questions are very straight forward and involve rote memory (e.g., definitions, lists), while others are application-based (you may be given an example and asked to identify a concept). Other questions are based upon synthesis (you may not be able to find the exact answer from lecture or in the textbook, but you should be able to figure out the answer if you understand the material). Occasionally I use comic strips as the basis for questions. Materials needed: One scantron (green, #882, half sheet)—WE MAY DO THIS ONLINE! One piece of binder paper (if you come across a question on the multiple choice or true/false questions where you believe you need to justify your answer)—or prep an email so you can do the same thing in a single email to me ([email protected]); screenshot the question for me One or two sharpened #2 pencils Your bright, cheerful, awake and READY smiling face You should know (be able to identify based upon examples, give an example/definition for a concept, etc.): The impact of communication to our lives The models of communication (linear, interactive, transactional) and what distinguishes each from each other Types of communication contexts (interpersonal, group, public, organizational, etc.) Principles and misconceptions of communication Criteria for a disclosure to be classified as self-disclosure Johari Window Guidelines for appropriate self-disclosure Different communication contexts (interpersonal, intrapersonal, mediated, etc.) Stages of interpersonal perception Selective exposure, selective attention, etc. Self-concept, self-esteem, self-fulfilling prophecy—basically, if it has “self” in the word, know it! Symbols and referents Theories & Models: Sapir-Whorf hypothesis, Conversational process Denotative and connotative meanings of words Language abstraction ladder Language barriers (polarization, bypassing, etc.) Difficulties in interpreting nonverbal communication How verbal and nonverbal messages interact (repeat/emphasize, substitute, etc.) Areas of study in nonverbal communication Differences between listening and hearing Types of listening Suggestions to improve your listening Types of conflict (pseudoconflict, intrapersonal, ego conflict, simple conflict, intergroup, etc.) Conflict myths and benefits Conflict styles (competitive, avoidance, etc.) Harris-Jenkinson -1- Final Exam Study Guide: ComS 100A Confirming & disconfirming responses Gibbs’ communication climates (supportive & defensive, characteristics of each) Characteristics of Interpersonal communication Types of families (extended, origin, kin networks, etc.) Circumplex model of family communication, Koerner & Fitzpatrick’s typology of families (pluralistic, protective, etc.) Reasons to study intercultural communication Differences between low-context and high-context cultures Differences between individualistic and collectivist cultures Ethnocentrism, cultural imperialism, cultural homogeneity, culture shock, enculturation, acculturation Hofsteade’s research on cultural dimensions/cultural values Interpersonal attraction (what is it, what are the elements of it, when each type is most important) Models of relational development/dissolution (Knapp, Duck, dialectical theory, Relational Dialectics, etc.) Types of power relationships Relationships of circumstance & choice Types of groups (primary, secondary, problem-solving, therapy, etc.) Advantages and disadvantages of working in groups Tuckman’s phases of group development (the “–ing” ones) Types of roles in groups (task, maintenance, individualized/self-centered) Leadership theories Types of interviews (performance review, reprimand, etc.; board interviews, panel interviews, etc.) Types of questions (open, closed, leading, illegal, etc.) Purposes of phases of interview process (e.g., what is the responsibility of the interviewer in the opening, closing…) Aristotle’s forms of rhetorical proof Intrinsic & extrinsic credibility Differences between informative and persuasive presentations Claims of fact, value, policy Beliefs, attitudes, values Delivery styles What credibility affects (exposure, cognitive learning, etc.) Communication message flow (downward, upward, horizontal, formal, informal) Ethical perspectives (golden mean, categorical imperative, Utilitarianism, veil of ignorance, etc.) Communication and classical management theories Functions performed by communication in organizations Theories/models of mass media (functions, uses and gratification, technological determinism) Hawthorne Studies Types of power in organizations Purposes of the U.S. media Motivations or gratifications of using various forms of media How EMC is changing our understanding of conversations Asynchronous vs. Synchronous forms of EMC Types of relationships between patients and providers James Vicary’s claim of subliminal messages Judas Priest trial in relation to subliminal messages Tachistoscope Definitions or descriptions of: Symbolic interactionism Harris-Jenkinson -2- Final Exam Study Guide: ComS 100A Culture, co-culture Metacommunication Family Groupthink, risky shift phenomenon Rhetoric (as per Aristotle) Ethos (as per Aristotle) The grapevine Organizations Mass media Harris-Jenkinson -3- Final Exam Study Guide: ComS 100A