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ComS 100A: Survey of Communication Studies Test 3: Study Guide Harris-Jenkinson The test is worth 50 points and consists of a combination of multiple choice and true/false questions. The test covers the following textbook readings and lectures: Chapters 10 (Workplace Communication), 13 (Tech & Media), 14 (Public Communication), 15 (Interviewing) from Communication in Everyday Life (Duck & McMahon) Lectures: Public Communication, Organizational Communication, Ethics, Mass Communication, Electronically-Mediated Communication, and Interviewing NOTE: Information from the lecture on Subliminal Messages will be included in the Final (not on this test). Please note: Some questions are very straight forward and involve rote memory (e.g., definitions, lists), while others are application-based (you may be given an example and asked to identify a concept). Other questions are based upon synthesis (you may not be able to find the exact answer from lecture or in the textbook, but you should be able to figure out the answer if you understand the material). Occasionally I use comic strips as the basis for questions Materials needed: One scantron (green, #882, half sheet) One piece of binder paper (if you come across a question on the multiple choice or true/false questions where you believe you need to justify your answer) One or two sharpened #2 pencils Your bright, cheerful, awake and READY smiling face You should know (be able to identify based upon examples, give an example/definition for a concept, etc.): Aristotle’s forms of rhetorical proof Cicero’s five canons of rhetoric (invention/inventio, style/elecutio, etc.) What credibility affects (exposure, cognitive learning, etc.) Ethical perspectives (Golden Mean, Utilitarianism, Egoism, Nialism, Relativism, etc.); you will need to also know the theorist associated with each perspective (if there is one) Common principles used by people in making ethical decisions Difference between intrinsic and extrinsic ethos Claims of fact, value, and policy Management Theories (Humanistic, Theory Y, Human Resources, etc.) Essential characteristics of organizations Communication message flow (downward, upward, horizontal, formal, informal) Grapevine in organizations Communication and classical management theories Hawthorne Studies Theories/models of mass media (functions, uses and gratification, technological determinism, hypodermic needle/magic bullet, 2-step flow model, push vs. pull technologies, agendasetting), motivations for using various media) Social construction of technology vs. Social shaping of technology EMC (difficulties with EMC, how it fits with various models of communication) How self-disclosure differs from based upon the medium (online vs. f2f) Difference between Asynchronous and Synchronous communication channels Harris-Jenkinson -1- Test 3 Study Guide: ComS 100A Health Communication: What health care provides focus on, types of relationships between providers and consumers/patients Types of interviews (performance review, reprimand, etc.; board interviews, panel interviews, etc.) Types of questions (open, closed, leading, illegal, mirror, etc.) How to appropriately respond to illegal job interview questions STAR interviewing approach, standardized format, funnel technique, etc. The functions/purposes of the stages in the interview process Definitions or descriptions of: Interviewing Rhetoric (as per Aristotle) Ethos (as per Aristotle) Credibility Norms in organizations Organizational climate Spillover effect Organizations Organizational culture Mass media Harris-Jenkinson -2- Test 3 Study Guide: ComS 100A