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Jim Coleman
Personal Details
1 Silvester Close, Basingstoke, Hants RG21 4HU
Telephone
[email protected]
Home: (01256) 411875 Mobile: (07778) 415882
Marital Status
Nationality
1968
Single
British
Address
Email
Birth Year
Major Qualifications
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Honours Degree: Electronic Engineering from Bristol University in 1989 (B.Eng.(Hons.))
Member of the Institution of Engineering and Technology (MIET)
Chartered Engineer (C.Eng.) achieved in 1996
Microsoft Certified Professional + Internet (MCP+I) achieved in 2000
Microsoft Certified Systems Engineer (MCSE) in Windows NT 4.0 achieved in 2000
Cisco Certified Network Associate (CCNA) achieved in 2001
Sun Certified Systems Administrator (SCSA) achieved in 2001
Microsoft Certified Systems Engineer (MCSE) in Windows 2000 achieved in 2002
Core Technical Skills
Skill
Windows NT4 /
2000 / 2003
Server &
Workstation
UNIX
Used
9 yrs
Scope
Design/build/admin of a Global NT4 network, >40 servers & 250 workstations, 4 domains; Win2K
workstations & Win2K Advanced Server on large Compaq servers, WINS, Windows
3.11/95/98/CE/NT3.51, Backup/Recovery, Virus Protection, RAID, SANs etc.
Ability (/10)
10
(CERTIFIED)
6 yrs
UNIX Servers
CISCO Routers
6 yrs
6 yrs
AIX v4.3 and HP-UX v10.20, AT&T UNIX, Linux, Solaris 2.6, 7, 8 in a network environment, NFS,
NIS, RAID Arrays (Disk Suite), Scripting, backup
HP 9000, IBM RS/6000, AT&T (NCR) servers, Sun Servers (E series)
11 CISCO 4500/3600/2500/800s running IOS v11 on a global WAN using serial, ISDN & Frame
Relay
Design/build/admin of a Global WAN Spanning 15 countries using Frame Relay, ISDN II, leased
lines & VPN
Ethernet at 10 and 100 Mbps, BNC and Cat. 5 TP structured cabling, FDDI, Switches, Hubs,
3Com, Bay Networks, Ascend hardware, Gigabit Backbones, hubs etc., IPX/SPX, Computer
Room moves/design
All aspects – Switched, routed, global area networks; DHCP, routing, RIP, OSPF, IGRP, EIGRP,
DNS, ARP / RARP, FTP, TFTP, SMTP, POP3, PPP, SNMP, HTTP etc.
Compaq Proliant DL / Prosignia, IBM Netfinity servers & Compaq Deskpro, HP Vectra, Dell PCs &
PowerEdge Servers, Compaq racking systems, large volume tape libraries (MSL5052).
Designed & built new networks & NT infrastructures in 5 sites in London, Basingstoke, Italy,
Norway and South Africa. Engineered 4 major office IT moves. Migrated head office from Netware
to NT. Low-level design of 7TB Oracle 9i image delivery system for UK Railway Network
Global SMS v1.2 Site spanning whole Global Area Network
HP Lasers, Deskjets, Kodak high capacity printers
All Office Professional products inc. Outlook
Managed FW-1 installation across Europe, Africa, Australasia incorporating Nokia firewall/VPN
boxes managed centrally from client head office
Network Appliance Netcache 6100 and 1105 models with disk arrays up to 1TB used as web
accelerators for large volume image serving
Solely responsible for maintenance & admin of Lucent Definity & Philips Sopho PABX systems,
exchange feeds & voice delivery to the desktop
Installed and Managed a Global Exchange network with 16 servers on v 5.5
Maintained several intranet websites running IIS. Designed and built IBM Websphere servers for
large volume Intranet image serving
Installation, config and maintenance of Oracle 8 on Solaris & 9i on Win2K
Installation, config and maintenance of Sybase Enterprise 11 on Solaris
Installed & configured test system using IBM Netstations and Citrix Metaframe on NT4 as a pilot in
preparation to replace several hundred desktop PCs with Thin Client Technology. Tested it with
several apps.
Netbackup Datacentre – used with large volume tape robotic libraries backing up 5TB of Oracle
data and filesystems
Engica Q4 Power Enterprise ERP Software – Engineering, Stock & Safety modules. Installation,
troubleshooting, configuration, administration. APX, EDX, Trayport Gas & Power trading software
Compaq StorageWorks SANs, Management Appliances and HSV disk arrays of 7TB (120 disks)
used as Oracle storage on Win2K
Install / maintain OVO on 150 Windows NT / 2000 & HPUX / Solaris servers
10
(CERTIFIED)
10
10
(CERTIFIED)
10
Wide Area
Networks
Local Area
Networks
8.5 yrs
TCP/IP
11 yrs
PC / Server
Hardware
Systems
Analysis
14 yrs
Microsoft SMS
Printers
MS Office
Checkpoint
Firewall-1
HTTP Caches
4 yrs
11 yrs
10 yrs
2 yrs
PABX / Voice
7 yrs
MS Exchange
HTTP Servers
3 yrs
3 yrs
Oracle DBA
Sybase DBA
Citrix
Metaframe /
Thin Client
Veritas
NetBackup
Business
Systems
(SAN) Storage
Area Network
HP Openview
Operations
2 yrs
2 yrs
1 yr
12.5
yrs
11 yrs
1 yr
1 yr
1 yr
1 yr
7 mth
10
10
(CERTIFIED)
10
10
9
9
9
9
8
7
7
7 (IIS
CERTIFIED)
7
7
7
7
7
6
6
Other Technical Skills
KIX & Shell scripting, SAP BASIS, LDAP, MS SQL Server, Dazel Print Servers, Assembler, BASIC, Pascal, HTML, FrontPage, Photoshop, Blue
Tooth, Novell NetWare 3.1x, Sniffer, HP Openview Suite, NetMeeting, WordPerfect, Digital VAX/VMS, EPOC, PC BIOS, Netscape, MS Project,
ARCServe 2000, Seagate Backup Exec, Veritas, DAT Autoloaders, LANDesk Virus Protect, McAfee, Sophos, Compaq Insight Manager, Fax
Servers, Microsoft Mail, Exceed, Quicken, VNC, HEAT helpdesk software, REMEDY helpdesk software, Vantive (PeopleSoft CRM), Internet
access (NAT, ICS, VPN etc), Nokia VPN Hardware, Norton Anti-Virus, MS Visio, Lotus Notes 6.5, Touchpaper 6.7 helpdesk software, Hyena 5.7,
Dameware, Telereach, Remote Admin
Core Business Skills
Skill
Technical
Analysis
Client Liaison
Time
7 yrs
Scope
Technical lead roles on big budget projects, advising management
1 yr
Team
Management
Capacity
Planning
7 yrs
Office
Relocation /
Startup
Licence
Management
Service Level
Agreements
10
yrs
Liaising with end client on behalf of a consultancy (e.g. Eli Lilly, client of Capgemini) – able
to build an excellent business relationship
Managed three teams of 3 engineers performing helpdesk and systems administration roles,
server builds and other project work.
Planning for network bandwidth, disk, memory & processor capacity for clients involving
hundreds of users, up to 15 sites and hundreds of servers – UNIX and Windows NT, Frame
Relay networks etc.
Solely responsible for 4 office relocations and 6 new office IT infrastructure installations
(design & build) including oversees offices and large corporate HQ moves.
Documentation
11
yrs
10
yrs
Disaster
Recovery
Planning
Procurement /
Tendering
10
yrs
10
yrs
10
yrs
10
yrs
Project
Management
10
yrs
Technology
Awareness
17
yrs
Report Writing /
Presentation
Skills
16
yrs
Interpersonal
Skills
17
yrs
Attended several software management courses. Have been solely responsible for
software/licence management across multiple sites
Have written several SLAs in liaison with all departments’ managers, achieved Director-level
sponsorship, managerial approvals. Have implemented them and maintained service to the
specifications.
Very skilled in documentation. Have fully documented several infrastructures to Disaster
Recovery level, both on paper and on intranet websites. Also documented test plans, etc.
Sole responsibility for full DR planning involving UNIX and Windows systems, offsite tape
storage and offsite computer room and office facilities. Have arranged successful test runs
using HP’s facilities in Pinewood.
Have written several contract tenders including an AT&T global frame relay tender worth
more than half a million pounds. Tenders have been for networks, server projects, cabling
installations etc.
Have managed several projects including Thin Client installation, Oracle Shop Floor Data
Capture for Manufacturing, Netware to NT migration plans, Office Relocation projects, DR
etc.
Membership of Institution of Electrical Engineers gives access to vast technology information
resources – extensive self-driven personal development programme has led to numerous
technical and professional qualifications. A string of quality career positions has allowed
rapid progression and implementation of new technologies at client sites, e.g. my clients
have been UK reference sites for brand new products such as NCR servers and Oracle SPX
software.
Excellent report writing skills backed up by a professional training course. Have written
numerous business proposals for top management including global communications
proposals involving expenditure approaching a million pounds. Able to write and deliver
presentations of clarity and persuasiveness.
Able to liase effectively at all levels from manual shop-floor workers right up to CEO level.
Ability (/10)
10
8
8
9
10
10
10
10
10
10
9
10
9
9
Other Business Skills
IS Asset Management, Feasibility Studies, Technical Standards Development, Call Centre/Helpdesk Management , Configuration Management,
Contingency Site Management, Performance Management, Problem Management, Telecommunications Management, Package Selection,
Subcontractor Selection, Training, ITIL service / support delivery management, Sarbanes-Oxley (SOX) compliance consultancy.
Other Information
Other Skills
Experience
Ethos
Current UK driving licence, basic French & German
17 Years IT experience, including I.E.E. approved training and supervisory positions
To work with professionalism, to achieve corporate goals with simple, natural solutions that
harmonise with the Corporate Way. To better the Corporation through bettering oneself.
Contract Record
EDF Energy (8/06 – 10/07) 5 months initial, multiple extensions to 1 year 2 months. Ended due to funding problems.
Lead Technical Analyst on a project to install Engica Q4 Power software to Cottam and West Burton Power Stations. Software installation,
maintenance, troubleshooting and configuration. Technical advisor to project manager. Liaison with DBAs, PC & Server Support teams and
Engica tech support. Responsible for system documentation such as Product Installation Guide, Installation Verification Procedures, Support
Documentation. Handover to production support. Support of system test, UAT and Live environments during Storm period. Calls logged on
Vantive Peoplesoft CRM. Subsequently, assigned to various projects including enterprise-wide clock-change, APX Power & Gas trading
systems upgrade, various business report generation. Also wrote large script to control Trading Balance Adjustment files.
Morse (4/06 – 6/06) 3 months initial, however project finished a month early.
SOX Technical Analyst for Morse’s client, Vodafone in Newbury. Part of a team responsible for generating a remediation plan for SarbanesOxley (SOX) compliance of financial IT systems for controls 9022 (Secure Configuration) & 9030 (Security Patching). Data collection,
verification, client liaison, Excel spreadsheet programming & macros, data presentation, data cleansing & integrity checking.
West Sussex County Council (9/04 – 4/06) 3 months initial, multiple extensions totalling a year and a half. Ended due to funding cutbacks.
Systems Administrator. Administrated & supported huge network with 6,200 users across over a hundred sites spread around West Sussex
with 131 servers and 31 domain controllers (and 5 domains) running Windows NT, 2000, 2003. Responsible for general system admin and third
line support, with project work including website hardening based on NTA security reports, Arcserve 2000 backup rationalisation, print queue
rollout, user ID changes for SAP, filesystem structure & security standards rollout, facility inventorization, Enterprise Mcafee virus scan admin,
CISCO ACS system admin. Support calls monitored in Touchpaper 6.7, administration done using Hyena 5.7, server remote admin done using
Telereach and Dameware.
Capgemini (7/03 – 9/04) 10 weeks initial, multiple extensions totalling over a year. Ended due to funding cutbacks.
Server Projects Team Leader. Served on customer site at Eli Lilly & Company based in Basingstoke, Hants. Responsible for a team of 3
Windows 2000 / NT4 server engineers. Managed the CGEY contract with Lilly to build a number of Windows 2000 servers to deliver new
Production and QA Siebel 7.5 CRM systems. Liaising with the CRM Project manager to provide build and consultancy services. Involved in the
technical work, including builds and design such as Microsoft Windows Load Balanced Server Farms etc. Documentation had to comply with
FDA regulations. Wrote High Availability redundant system test specifications for the CRM system, and ran those tests and documented them.
During the contract extension, the team provided general Windows Server project services, mainly system builds and rebuilds. I was chosen to
run several large projects including Capacity Planning for 500 servers (UNIX and Windows), a "SWAT" team to analyse and fix an obscure and
ongoing Windows Replication issue, and to design and write the test specification for CRM Performance testing. The Capacity Planning project
involved managing a cross-functional team of five UNIX and Windows experts, and collating the history data from disparate systems. From
February 2004 I was engaged in a project to roll out HP Openview Operations agent to around 150 Windows NT/2000 and UNIX (HP-UX and
Solaris) servers worldwide, in liaison with Enterprise Systems Management staff in the USA and Belgium.
Network Rail (formerly Railtrack) – Information Management Division (4/02 – 3/03) 10 weeks initial, multiple extensions totalling 1 year.
Ended when project completed.
Technical Architect for the National Video Survey project. Responsible for the low-level design and implementation of an £8.5 Million video
database on Oracle 9i / Windows 2000 servers (Compaq Proliant DL580 G2) stored on a Compaq StorageWorks SAN (7TB) using IBM
Websphere (Proliant DL360) to serve images of UK rail network over UK-wide WAN to 300+ users, using Network Appliance NetCaches for
speed and bandwidth preservation. Built three such systems (two production mirrors in London and Birmingham, one for development in York)
and fully documented the build and associated procedures for handover to Unisys support staff.
Reuters International – Consulting Division (Software Development), formerly Tibco Finance Technology (9/99 – 3/02) 3 Month initial,
multiple extensions totalling 2½ years. Ended due to funding cutbacks.
Systems Administrator for a team of Tibco software developers. Solely responsible for implementation and support of the Tibco development
environment, consisting of Windows NT4 & 2000, Domain operations, EMEA Frame Relay/ISDN WAN design, and a network consisting of
100Mbps switched Ethernet with 1Gig backbone, 25 NT & W2K workstations, 3 NT servers, one MS Exchange 5.5 server, Cisco 2500, Cisco
3620, multiple ISDN connections, 2Mbps WAN connection to London office. 12 UNIX servers including Solaris 2.6,7,8 HP-UX 10.20, Tru-64
UNIX and AIX 4.3 on Sun, HP9000, RS/6000 and DEC Alpha hardware. Oracle and Sybase database installation and administration.
Permanent Employment Record
Employer
Alaris Medical
Systems
Dates
4/969/99
Job Title
Senior
International
Network
Administrator
London Market
Claims Services
3/924/96
Network
Administrator
StorageTek UK
8/903/92
Racal
Microelectronics
Genicom
Murata
Electronics
9/898/90
7/89
88
Senior
Technical
Services
Engineer
Design
Engineer
Technician
Technician
Role
Implemented & Managed their Global WAN in 15 countries, HP-UX 10.20 on HP9000
hardware, Windows NT (on Compaq) rollout & support, some SAP BASIS support, MS
Office rollout/support. Travelled to several global offices to install their Ethernet LANs,
WAN connectivity, NT infrastructure, MS Exchange server, printers etc. and train all the
staff. Managed a team of 3 specialists.
Installation, maintenance & support of all software, hardware & networks, Disaster
Recovery, budgeting, training, managing a team of 3 engineers, AT&T UNIX on AT&T
hardware, Ethernet LAN/WAN, Novell Netware 3.12. Managed all the IT/Comms aspects
of one office move plus installation of a new office.
Support office PCs & software, install Oracle RDBMS and a LAN for a large Shop Floor
Data Capture project
IEE approved training – work experience in all departments, various projects
Repair / Configure DP printers (temp work)
Various inc. DataEase projects (temp work)
Training
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Software
UNIX Fundamentals
UNIX Operating System
Fundamentals
UNIX Shell Programming
Advanced UNIX System Admin
HP-UX v10.X System Admin
AIX 4.3 Intermediate Admin
Supporting Windows NT v3.51
Workstation & Server
Microsoft Systems Management
Server Support
Novell Netware Admin
Oracle Intro to RDBMS;
SQL*Plus & SQL*Forms
Oracle Database Admin
Excel v4 Basic & Advanced
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MS Access Intro
Word for Windows v6 Foundation
& Advanced
WordPerfect for Windows
Hardware
Philips Sopho Operational
Maintenance
Philips Sopho Advanced System
Management
Lucent Definity System Admin
Introduction to Cisco Router
Configuration
General
Certified Software Manager
Software Management Workshop
Advanced Software Management
Workshop
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Presentation Skills
Interpersonal Skills
Engineering Applications (8
weeks at College)
Report Writing
Accounting
Finance
Health & Safety in the Office
Design for Manufacture
Excellence through Quality
Introduction to Insurance
Elementary Reinsurance
Elementary Liability Insurance
ITIL Service Management
ITIL Support Management
Education
Date
1979 - 1984
Establishment
Calthorpe Park Comprehensive School, Fleet, Hants
1984 – 1986
Sep 1986 – Jun 1989
Farnborough 6th Form College, Farnborough, Hants
Bristol University
Notes
Won School Prize for achievement in
first year
Shortlisted for National Scholarship
Minor Qualifications & Professional Exams
GCE ‘O’ Level
Subject
Maths
English
Physics
Geography
Graphic Communication
Chemistry
Grade
A
A
A
B
B
B
GCE ‘A’ Level
Subject
Grade
Pure Maths
A
Physics
A
Electronic Systems
B
GCE ‘OA’ Level
Subject
Grade
Additional Maths
B
CSE
Subject
Grade
French
2
German
1
Professional Exams
Subject
Network Essentials
Windows NT Workstation 4.0
Windows NT Server 4.0
Windows NT Server in the Enterprise
TCP/IP on Windows NT 4.0
Internet Information Server 4
Cisco Certified Network Associate 2.0
Sun Solaris System Admin Part 1
Sun Solaris System Admin Part 2
Windows 2000 Accelerated Exam
Windows 2000 Network Infrastructure
Design
Grade
97%
87%
97%
Adaptive
93%
85%
88%
85%
79%
Pass
62%
Personal Achievements
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Attained the rank of Lance Corporal in the Combined Cadet Force
Awarded Marksman status for shooting with .22 calibre rifle
Achieved blue belt in Judo. Won 1 gold, 6 silver and 1 bronze medal for Judo. One silver was won at an
international competition held in Germany.
Successfully built a Scorhill 'Magic' open-top kit sportscar and founded the Scorhill Magic Kitcar Owners' Club
Wrote a 210-page novel entitled 'Island', which was published in October 1996.
Recorded a DJ mix of alternative music which was broadcast on American radio station “Hidden Sanctuary” in
February 2002
Purchased and owned a 1987 Lamborghini Countach 5000 QV for 18 months & took it on the race track.
Formed a band called “Emoshun” & performed gigs in Bristol, Maidenhead & Basingstoke
Interests
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Constructing the Digital Home
Snowboarding
Attending rock gigs & festivals
Medieval Battle Re-enactment and sword fighting
Writing (currently working on my second Novel entitled “Blue Jeans”)