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Communication 204 Study Guide
Name____________________
I. Matching-Basic Communications
_____1. Channel
A. Someone who incorporates knowledge, attitude and
skills into her communication to communicate
appropriately.
_____2. Role
effectively and
B. Is an established level of requirement or excellence.
_____3. Norms
C. Blocks Communication
_____4. Feedback
D. Gestures or body language
_____5. Noise
E. Communication skills needed to do a job, complete a
task or reach
a goal effectively.
F. Response to a sender’s message
_____6. Nonverbal
_____7. Interpersonal Communication
G. How you view yourself or the world around
you, by how you view things
_____8. Intrapersonal Communication
understand
_____9. Communication
H. Interference that makes the message hard to
I. Situation the communication takes place
_____10. Competent
J. Study of the general nature of morals, or a
society’s code of conduct
_____11. Perception
given context.
Communicator
K. Is a guideline of what’s appropriate for a
_____12. Context
L. Communication skills needed to nurture and maintain goodwill with people
_____13. Standard
M. Is a deliberate revelation of significant information about you that is not
easily apparent to others.
_____14. Task Skill
N. Variety or race, cultures, religion or ideas
_____15. Relationship Skill
O. Communication that occurs in your own mind.
P. The degree of clarity and distinctness in a person’s speech, it is the way his
or her words are spoken.
_____16. Barrier
_____17. Values
understanding
Q. Process of putting clues in your message to help
_____18. Ethics
R. Communication between two people.
_____19. Appropriateness
S. Part played in a specific setting or situation.
_____20. Diversity
T. Process of sending and receiving messages in order
to share meaning
_____21. Encode
U. Interpreting the clues in a message for better
understanding
_____22. Decode
V. Reflect what you think is important, or priorities.
W. The act of clearly and distinctly uttering the vowel
sounds of a word.
_____23. Self-Fulfilling Prophecy
X. Prediction or expectation of an event that shapes your behavior, making the
outcome more likely to happen.
_____24. Self-disclosure
Y. Method the message is transmitted.
_____25. Diction
Z. What is suitable for a specific situation.
_____26. Enunciation
Multiple Choice Questions
(Circle your answer)
1.
Which statement correctly describes the importance of building communication skills?
a) Employers report that the majority of students demonstrate appropriate communication skills in the workplace.
b) Task skills are the most important communication skill in the workplace.
c) Since everyone knows how to communicate with friends and family, the importance of communication skills is limited
to the workplace.
d) Communicating effectively and appropriately is the key to developing your desired professional and social identity.
2. Which of the following communication situations illustrates an appropriate understanding of context?
a) Juan whispered in the library.
b) The invitation stated that the wedding attire was "black tie."
c) Margo is a sister, a daughter, and an employee.
d) Pat wore slippers to the job interview.
3. Which statement is TRUE?
a) Each person has a set role that is consistent within all contexts.
b) The ability to change roles as contexts change is an important skill when making appropriate communication choices.
c) The roles people play determine the context of communication.
d) People generally play their professional roles and social roles in the same context.
4. A restaurant sign stating "Shirts and Shoes Are Required" is an example of a ____.
a) context
b) role
c) norm
d) standard
5. When making appropriate communication choices, you should consider all of the following EXCEPT ____.
a) listener
b) occasion
c) task
d) time
6. What skill do employers most look for in potential employees?
a) work experience
b) self-motivation
c) decision making
d) oral communication
7. Which of the following statements about the importance of communication is TRUE?
a) Communication is important in the workplace only if the job requires management skills.
b) The importance of oral and written communication skills declines when students graduate.
c) Having good communication skills is more important for a business executive than it is for a retail salesperson.
d) Communication skills become more important as people grow and develop relationships in their social and professional
lives.
8. How does attitude impact one's communication?
a) A negative attitude may create antagonism, but it does not impact the effectiveness of communication.
b) Positive attitudes are strongly related to morale, productivity, and competent communication.
c) Since attitudes result from related experiences, they cannot be changed.
d) The only employees with positive attitudes are those who have not had negative work experiences.
9.Completing a warranty card for your new CD player is a demonstration of a ____ skill.
a) task
b) relationship
c) decision-making
d) written communication
10. Listening to a friend talk about his busy schedule is a demonstration of a ____ skill.
a) task
b) relationship
c) decision-making
d) problem-solving
11. If the main purpose of a neighborhood crime watch is to organize neighbors for crime prevention, the group fulfills the
need for ____.
a) identity
b) preservation
c) unity
d) diversity
12. A school's honor roll is an example of an organization that fulfills the need for ____.
a) identity
b) unity
c) preservation
d) success
13. Which statement is TRUE?
a) To fully participate in organizations, it is important to understand the context, roles, and norms of the group.
b) Organizations are primarily professional, with their purpose being to serve their customers, clients, or stockholders.
c) Contexts of organizations are basically the same, but members
d) The function of organizations is to fulfill two basic needs—identity and unity.
14. Which is NOT an element of organizational culture?
a) structure
b) traditions
c) systems
d) diversity
15. What is the BEST interpretation of the phrase, "If two people think exactly alike, one of them is dispensable?"
a) Competition in the workplace is fierce.
b) Diverse thinking leads to the best solutions to problems.
c) When different ideas are introduced, some people feel threatened.
d) People are dispensable.
16. To avoid cultural conflict when joining an organization, ____.
a) lobby for changes once you are a member
b) ignore any conflict that you may have with the organization's culture
c) research the organization before you join
d) change your culture to conform to the organization's culture
17. Which is a negative aspect of diversity?
a) Differences among people can lead to conflict.
b) People can use cultural differences to enhance the collective knowledge of the organization
c) Diversity within an organization can help the organization meet the needs of a wide audience.
d) Diversity can be used to resolve conflict.
18. If a business researches and implements strategies for preventing its factories from polluting, that organization has a
strong sense of ____.
a) systems
b) environment
c) structure
d) social responsibility
19. Within an organization, the methods used to deliver information are referred to as ____.
a) traditions
b) structure
c) systems
d) values
20. Which is a TRUE statement about the communication process?
a) Interaction between senders and receivers can be duplicated if the conditions of the communication can be repeated.
b) By not responding verbally to the sender, the receiver can avoid communication.
c) Since messages are communicated through symbols, the meaning of messages is open to interpretation.
d) The communication process is complete when the receiver decodes the message.
21. Communication is called a(n) ____ process because it involves an exchange between senders and receivers.
a) transactional
b) purposeful
c) complex
d) unavoidable
22. Which of the following functions as a channel for communication?
a) a secluded beach
b) a television advertisement
c) your school's principal
d) anger
23. An example of an unintentional message is ____.
a) the receiver-sender correctly interpreting what the speaker is saying
b) the sender-receiver wanting something to do Friday and saying, "Let's go see a movie"
c) a friend being late and the receiver-sender thinking, "My friend is inconsiderate"
d) the receiver-sender giving the sender-receiver feedback
24. The difference between noise and barriers is that ____.
a) noise has negative effects on communication and barriers have positive effects
b) barriers can be internal or external, while noise is an external interference
c) noise can be overcome, but barriers last forever.
d) unlike noise, barriers tend to cause long-term interference of messages
25. Which is NOT one of the five principles of communication?
a) It is transactional.
b) It is circular.
c) It is irreversible.
d) It is spontaneous.
26. A sender-receiver's brain uses the process of ____ to sort and filter the information taken from the senses.
a) sensory perception
b) encoding
c) transmitting
d) decoding
27. Sender-receivers and receiver-senders BOTH use the information from ____ as the stimulus for communication.
a) the senses
b) encoding
c) feedback
d) transmitting
28. In the Communication Process Model, the central component between sender and receiver is ____.
a) noise
b) climate
c) message
d) context
29. An example of one-to-group communication is ____.
a) a pizza delivery person thinking about the location of an address
b) your best friend asking you about your plans for the weekend
c) your principal addressing the student body during an assembly
d) a merchant sending a sales brochure to your community
30. Competent communicators have the challenge of balancing ____ skills to communicate effectively.
a) task and relationship
b) goal and task
c) productivity and relationship
d) goal and productivity
31. The term ____ refers to communicators who try to treat others as they themselves would like to be treated.
a) responsible
b) ethical
c) accessible
d) reliable
32. Which of the following statements about responsible communicators is NOT true?
a) Responsible communicators enjoy more freedom at home and at school.
b) At work, responsible communicators may receive more tasks with less supervision.
c) Responsible communicators can avoid statements like "It's my fault."
d) Responsible communicators use logic to solve problems.
33. Which best describes accessible communicators?
a) It is easy to locate them.
b) They are well informed.
c) They are reliable.
d) It is easy to talk to them.
34. On what level does a billboard communicate?
a) one-to-group
b) interpersonal
c) intrapersonal
d) mass
35. The Internet is typically used for all of the following forms of communication EXCEPT ____.
a) interpersonal
b) intrapersonal
c) small-group
d) mass
36. Which phase of a club meeting demonstrates small-group communication?
a) a guest speaker thinking about her presentation before the meeting
b) the club president introducing the guest speaker to the other members
c) the speaker answering a member's question
d) the members of the planning committee getting together to plan for the next meeting
37. Competent communicators make ethical and responsible choices and are accessible in the communication process so
that ____.
a) they accomplish tasks and influence others
b) they have less responsibility
c) they accomplish tasks and maintain relationships
d) they satisfy personal needs and wants.
38. Which is an example of self-talk?
a) analyzing your next chess move
b) listening to your coach during warm-ups
c) laughing at a television cartoon
d) discussing homework with your teacher
39. Which is a TRUE statement about intrapersonal communication?
a) Intrapersonal communication can help you to determine your social and professional identity.
b) Self-talk is always positive.
c) Intrapersonal communication leads to internal noise.
d) Self-talk has little influence on attitude.
40. People never process messages in exactly the same way because ____.
a) communication is difficult to duplicate
b) communication is complex
c) our senses guide our communication choices
d) a person's perceptions are unique to that individual
41. Which is an example of personal perception?
a) humming the jingle of a familiar radio advertisement
b) reaching for an umbrella when you feel a raindrop
c) noticing a new student in your class
d) skimming a magazine article
42. Which type of perception involves choosing data from all that are available?
a) sensory perception
b) selective perception
c) personal perception
d) intrapersonal communication
43. Your main concern in making perception choices should be ____.
a) whether the data you are noticing is the most important data available
b) whether the data you are noticing is the most relevant to you
c) whether you have screened out distractions and noise
d) whether you have stayed alert and attentive to the data
44. Which is NOT a way to develop selective perception skills?
a) staying alert
b) making choices about what is and what is not important data
c) screening out noise
d) avoiding self-talk and other distractions
45. Which statement about perception checks is TRUE?
a) Intrapersonal perception checks provide proof that your perceptions are accurate.
b) The first step in checking the accuracy of your perceptions is to make interpersonal perception checks.
c) One way to check personal perception is by asking, "What influenced my perception of the situation?"
d) When you make a feed-forward statement, you place the responsibility for needing more information on someone else.
46. A ____ offers a reason for making a request or asking a question.
a) perception check
b) feed-forward statement
c) direct statement
d) selective perception check