Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
R ANDY B. H OFFMAN Address: 233 Troon Way, Lebanon, Pennsylvania 17042 Phone: 717.383.2803 Email: [email protected] Industry of Preference: Insurance QUALIFICATIONS PROFILE Detail-oriented, multifaceted, and seasoned professional, with 25 years of experience and in-depth knowledge of insurance products; complemented with expertise in sales, marketing, and business development. Adept at identifying and addressing business requirements, delivering positive results. Recognized for demonstrating strong work ethic; providing first-rate customer service; and working effectively with individuals at different levels of the organization. Technically proficient with Microsoft Office Suite (Word and Excel) and Agency Management System AMS 360-Vertafore. PROFESSIONAL EXPERIENCE R.B. Hoffman Insurance Agency | Lebanon, PA President/Owner 1989–Present Plan and execute agency procedures for customer service representatives to maintain consistency in processing changes, claims, payments, and other client services Preside over meetings with customer service representatives to monitor sales; communicate premium or product changes; as well as discuss underwriting guidelines or company procedures Provide expert supervision and mentorship to employees on a daily basis Design a branding strategy program for effective marketing which includes billboards, signage, and car wraps along with several methods of advertisements and community sponsorships Closely work with top-level executives for the Motorists Mutual Insurance Company as a member of the President’s Advisory Council Notable Accomplishments: Gained distinction as the “Agent of the Year” by Motorists Mutual Insurance Company Served as a key contributor on various agent councils to insurance companies as well as several committees to professional affiliates Successfully established the business from no employees and one insurance company into an enterprise that employed three customer service representatives and represented eight insurance companies Strategically created marketing plans including direct mail marketing and referral program Established relationships with insurance companies which offer a wide variety of products to efficiently provide effective insurance programs to prospective clients Developed a cross sell program to maximize current client resources Built company from 0 to 2.7 Million dollars in premium volume sold at the end of 2016 ADDITIONAL EXPERIENCE Wet Your Whistle Beverage | Lebanon, PA Owner 1994-1998 Trained and supervised full time managers while overseeing store operations including ordering, managing of inventory, as well as negotiating display space with various wholesalers Regularly conducted promotional events during weekends to increase sales and public awareness Acquired an automation package to efficiently generate accurate reports, track inventory and point of sale Notable Accomplishment: Pioneered the development of delivery system to homes, restaurants, and taverns, which significantly increase sales by 30% within five years EDUCATION Coursework in Adult Education Program Lebanon Valley College | Annville, PA Relevant Coursework: Marketing, Business Management, Accounting, Economics, Sales, and Finance Numerous Continuing Education Courses on Insurance CERTIFICATION Certified Professional Insurance Agent PROFESSIONAL AFFILIATIONS Member, Insurance Agents & Brokers | Member, Lebanon Valley Chamber of Commerce ACTIVITIES R ANDY B. H OFFMAN Address: 233 Troon Way, Lebanon, Pennsylvania 17042 Phone: 717.383.2803 Email: [email protected] Director of Accounts and Finance and Vice-Mayor, City of Lebanon Chairman of the Board, Township Supervisor – North Cornwall | Lebanon County Planning Task Force