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R
ANDY
B. H
OFFMAN
Address: 233 Troon Way, Lebanon, Pennsylvania 17042 Phone: 717.383.2803 Email: [email protected]
Industry of Preference: Insurance
 QUALIFICATIONS PROFILE
Detail-oriented, multifaceted, and seasoned professional, with 25 years of experience and in-depth knowledge of
insurance products; complemented with expertise in sales, marketing, and business development. Adept at identifying
and addressing business requirements, delivering positive results. Recognized for demonstrating strong work ethic;
providing first-rate customer service; and working effectively with individuals at different levels of the organization.
Technically proficient with Microsoft Office Suite (Word and Excel) and Agency Management System AMS 360-Vertafore.
 PROFESSIONAL EXPERIENCE
R.B. Hoffman Insurance Agency | Lebanon, PA  President/Owner
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1989–Present
Plan and execute agency procedures for customer service representatives to maintain consistency in
processing changes, claims, payments, and other client services
Preside over meetings with customer service representatives to monitor sales; communicate premium or
product changes; as well as discuss underwriting guidelines or company procedures
Provide expert supervision and mentorship to employees on a daily basis
Design a branding strategy program for effective marketing which includes billboards, signage, and car
wraps along with several methods of advertisements and community sponsorships
Closely work with top-level executives for the Motorists Mutual Insurance Company as a member of the
President’s Advisory Council
Notable Accomplishments:
 Gained distinction as the “Agent of the Year” by Motorists Mutual Insurance Company
 Served as a key contributor on various agent councils to insurance companies as well as several
committees to professional affiliates
 Successfully established the business from no employees and one insurance company into an
enterprise that employed three customer service representatives and represented eight
insurance companies
 Strategically created marketing plans including direct mail marketing and referral program
 Established relationships with insurance companies which offer a wide variety of products to
efficiently provide effective insurance programs to prospective clients
 Developed a cross sell program to maximize current client resources
 Built company from 0 to 2.7 Million dollars in premium volume sold at the end of 2016
 ADDITIONAL EXPERIENCE
Wet Your Whistle Beverage | Lebanon, PA  Owner
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1994-1998
Trained and supervised full time managers while overseeing store operations including ordering, managing
of inventory, as well as negotiating display space with various wholesalers
Regularly conducted promotional events during weekends to increase sales and public awareness
Acquired an automation package to efficiently generate accurate reports, track inventory and point of sale
Notable Accomplishment:
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Pioneered the development of delivery system to homes, restaurants, and taverns, which
significantly increase sales by 30% within five years
 EDUCATION
Coursework in Adult Education Program  Lebanon Valley College | Annville, PA
Relevant Coursework: Marketing, Business Management, Accounting, Economics, Sales, and Finance
Numerous Continuing Education Courses on Insurance
 CERTIFICATION
Certified Professional Insurance Agent
 PROFESSIONAL AFFILIATIONS
Member, Insurance Agents & Brokers | Member, Lebanon Valley Chamber of Commerce
 ACTIVITIES
R
ANDY
B. H
OFFMAN
Address: 233 Troon Way, Lebanon, Pennsylvania 17042 Phone: 717.383.2803 Email: [email protected]
Director of Accounts and Finance and Vice-Mayor, City of Lebanon
Chairman of the Board, Township Supervisor – North Cornwall | Lebanon County Planning Task Force